We brought in our mower that was 2 months out of warranty. It wouldn't start (it had a guaranteed…read moreto start system). We were told the carburetor was clogged. We paid for the repair and tune up, and when we got it back, it was extremely loud, apparently, during the repair he had punctured the muffler. I asked if he would fix it, but he wanted to charge extra to fix the muffler. This was just a month outside of the warranty, and with it. Still being a pretty new lawnmower we were expecting it to be back to new condition after repair Over the summer, it continued to struggle to start, but it would start. Now about six months after the repair, it's not starting, the muffler is still loud and shot, and it almost feels like more damage was done to the lawnmower than was repaired. It looks like we need to pay to get it fixed again, but at this point, we're wondering if we should just buy a new one because of all of the extra damage. Even with the noise canceling headphones the damaged muffler is so loud that it makes it hard to mow having autism spectrum disorder. A part of me has wondered if I even got the right lawn mower back. I'm pretty sure I did, but there were new issues after the repair that didn't exist before.

My walk behind lawn mower had stopped working, and wouldn't start, no matter what I did. I saw…read moregreat reviews for Neighborhood Lawnmower Repair and decided to give them a try. I made the 30 minute drive with my mower to the repair shop. The man I dropped off the lawnmower to was friendly, knowledgeable, and provided me a time frame of at least 3 weeks, which was perfectly understandable. He gave me an estimate of $127-187, mainly from the tune up. He said he would contact me before he added on any parts, which would raise the price. 30 days had passed, and I had left a few messages with him (about day 26-30). Unfortunately, I did not receive a return call. Day 40 arrived and I was getting worried because I could not reach someone at Neighborhood Lawnmower Repair. By this time, I had payed a business to service our lawn about 3-4 times. I called the repair shop and finally received a call back. I was told the mower had received a tune-up and a new carburetor. I did not receive a call about the added part, which would have helped in deciding whether to keep the mower or not. I stopped by to get the mower, and when he tested it, it did work. He apologized, I accepted and left. Although I disliked wasting time and fuel, I also realized he could have just let me leave with a non-functioning lawn mower. The next week, he told me what he did to get it running again, and it would be ready for pick up. I returned and he started up the mower for me. It worked, sounded good and was ready for mowing. That's when I received the hardest hit...$222 and change. That was a HUGE hit, especially when I wasn't informed it would be that high. I payed, took my mower and went on my way. I had did the math: The repair's total was $222 + $180 for lawn service, which equals $402...the price of a good electric mower. The good: Neighborhood Lawn Care knows how to repair, tune-up and recommend lawn mowers. They are an honest company, when it comes to releasing a working/repaired mower. They could have let me leave with a non working mower the first time, but didn't. The bad: Neighborhood Lawn Care suffers from poor communication with customers regarding almost every step of the process. I understand business can be overwhelming, especially when there is a lot to work on. However, good communication will keep people coming back. I didn't know what was going on with my mower for 40 days -- no call and couldn't reach anyone. I was told one price as a variable estimate, only to have a sizably large price increase. When I asked for a possible discount for the non-communication, wasted trip, extremely long wait and sticker shock, I was told that was a discounted price. If you have the time to wait over a month with no communication and the large amount of money to spend on your mower, this is the place for you. They do know how to fix mowers. However, (for me), this just wasn't worth the wasted time, fuel and money.

Great guy, fixed my old mower in a couple days when he originally said a week. Exceeded…read moreexpectations and even gave me a reco for some secondhand lawn equipment. Very affordable pricing too! $79 for my mower tune up so I'd say that's a steal compared to the other lawn equipment servicer on the west side. Try them out!

Bought my first mower here 5 years ago. Great service, very friendly, knowledgeable and fairly…read morepriced. Just went back to buy another mower and they took my old mower in on trade. Excellent business. They do mower service too, so if you need your blades sharpened or the oil changed, take it to them. It's just a good honest business that does one thing really well. I'll be coming back as long as I need a lawnmower.

Rude and condescending phone conversation about their services. You must have way too much business…read moreto be that rude.

From the owner: I service & repair outdoor power equipment & power tools. I pick up & deliver. I have customers…read moreequipment back for use in a timely manner. No waiting for weeks

We brought in our Exmark for what sounded like a full exam...turns out it was more of a polite…read moreglance and a handshake. Yes, fluids got swapped and the blade's sharp, but the deeper once-over? Missing in action. My takeaway: if your mower has some mileage, they're less interested in fixing it and more interested in helping it "retire." Great setup for new equipment--but older machines seem to get the cold shoulder.

BEWARE!!!!! I took my Toro lawn mower to have it serviced…read moreback in February 2026. It is now mid April 2026 and it is still not ready. The reason? Their mechanics did not look at it til mid March. I was promised it would be 2 more weeks. In two weeks, I was told a part needed to be ordered and it would take 2 more weeks. It has been 2 weeks! I called today and the excuses are: * their head mechanic no longer works there * the work order for my lawn mower was just given to the mechanic now. * the will hopefully call me back to tell me the progression. I believed this shop was a decent business--as it is not a chain and I would receive a more individualized service than the big box service stores. I WAS WRONG! This place charges more money for everything they sell. They cannot seem to get their employees to get the job done and are too good at making excuses! They offer no solutions--just excuses no matter who answers the phone! The holding time to speak to someone is ridiculous by the way--8-9 minutes and still no answers! Save yourself time and money! Run! Don't walk to the nearest exit! RG Hauck