I originally posted a pretty poor review for this company due to some poorly handled communications and overall poor customer experience. Within a day, I was contacted directly by their operations manager, who came to my house to review my concerns and ensure that everything was resolved. He did a fantastic job and changed my mind. I think overall this is a good company that is trying to do the right thing. read more

Just had Trenton from Lowry Doors at my house to fix a few separate items that were causing our door to not open. He was able to determine exactly what was wrong and fixed it in perfect working order... and quickly. We are so happy with the results. Trenton was great to talk with and extremely friendly and very skilled. Thank you!! read more

Chris's Angell promptly came to our house in Alpine and did an excellent job of fixing the loose rollers on the garage door tracks and lubricating all of the tracks. I would always recommend him. read more

We ordered a total of four garage doors. The doors themselves are nice but the installation process was not great. They had to come back several to times for fixes. We had issues with every door. We weren't impressed with how they hung the garage door openers and did their wiring. They also didn't clean up after their work. Definite lack of attention to detail. read more

Chris was efficient and knowledgeable. He serviced my garage door thoroughly and did a safety check . Also programmed my garage door opener and took time to show me how to do it. I would recommend Lowry Overhead Doors to anyone. We have used their service for many years. Margaret Heber City, Utah read more

I would recommend against using Lowry doors. It's now 5 months since I signed the contract and things are just barely getting straightened out. Here is what went wrong: The installers show up and get to work. An hour in they tell me they can't remove my existing garage door because they can't get to the screws. I notice they are using my tools, including 3 of my buckets, my ladder, my ax and one of my screwdrivers. I show them how to remove the old opener, they got frustrated and mad when I didn't just remove the opener for them, and they complained they get paid by the door and they don't get paid enough, so they shouldn't have to do this extra stuff. I told them I am paying them to remove the old equipment, that's what they needed to do. So reluctantly they did. When I came back out to check on them again, I noticed they were using a natural stone tile leftover from tiling my bathroom as a brace to level the rails. Frustrating, but if they don't break it, no problem. They "finish" the job, and ask me to sign, I remind them that I need another opener, and I go looking for my tile. I find it hidden in the corner, so I confront them about it. They lie to me and say it was already broken, then they lie and say something from my wall fell on it and it broke, only when I show them the picture of them using it as a tool, do they admit to using it. Problems with the install: The door didn't shut properly paint was scraped off the door panels in a number of places. The vinyl jamb wasn't measured or installed properly. It really looked horrible and didn't seal. Scraps of wood taken from my previous garage door were used in the install of my new garage door. Model 8500 was installed, I paid for and invoiced for 8500w. I did not receive a light. In addition to all of this, when calling them and trying to resolve it the salesperson threatened me. Worst customer experience ever. read more

See all

Honest. Forthright. Very reasonable bill. Harley was a very pleasant and knowledgeable young man to interact with. Repaired and maintained some older doors and gave sound advice on potential replacement options. read more

I'm really hesitant to write this because I typically don't give bad reviews. I don't know what has happened to Lowry doors. I've had good experiences in the past, but my experience over the past 35 days has completely changed my view. It has been 35 days since their technician came out to inspect my garage door for an estimate to replace 2 cracked panels (and possibly replace with an entirely new door). The technician said someone would call the next day with pricing and so I waited...and waited...for 2 weeks I waited...not a word. After 2 weeks I called for an update. They apologized profusely, said they were waiting on pricing from the manufacturer and would call me back the next day. And so I waited...and waited. Another 2 weeks went by and I did not hear a word. no email, no phone call...nothing. Finally, last Thursday, I called and spoke with the office manager. She apologized profusely and gave me "her word" that she would get to the bottom of this and would call first thing on Friday morning. It is now the following Tuesday and I have still not heard a single word from anybody. This is a very strange way to run a business. I understand things can take time, but 35 days with absolutely no contact or updates (except those that I initiated) is just beyond unacceptable. If I ran my own business this way, I would no longer be in business. So, Lowry doors, if you are paying attention at all, maybe you should give me a call and explain yourselves? In the meantime, I will take a closer look at these other three estimates from door companies that actually want my business. You have lost someone who was previously a loyal customer. read more

The service performed by JP Pullan at our home was excellent in every way. Not only was he courteous and patient in showing us how to use our our two garage doors, but he also identified potential problems and made necessary adjustments that would extend their life. JP is a skilled professional and we feel very fortunate to have him assist us with our concerns. Thank you Lowry Doors for having such great staff!! read more

I have used Lowry Doors several times. This time not satisfied !! Had them come in April 2018 and put new parts on door. I was told door would not need repairs for a LONG time. Agreed to the charges. Door cables broke in December 2018 and would not even open. They came out and fixed it and said no warranty. Charged another 100 to fix it. read more

Great customer service by Melissa (sp) and Chris Angell! The metal strip/channel that holds the rubber molding onto our garage door became detached from our door. I visited Lowery Doors' office and spoke with Melissa (sp). She was wonderful! She scheduled when a technician would be at my home and that the repair would be covered by the door's warranty. On the scheduled day and time, Chris Angel texted me that he was on his way. He examined the door, showed me what had happened...it appears it is a design deficiency on the door and explained he could either reattach the metal strip (which would likely fail again in the coming months) or he could install a new metal channel using the structural members of the door. We went with the 2nd option. He did not have the new channel so we had to schedule another appointment. He electronically submitted the request before he left our residence. The next day I received a text showing the next 3 days with available appointments. I selected the first one which was 4 business days away. On that day, I again received a text from Chris that he was on his way. He efficiently installed the new metal channel and the rubber molding. Chris is a pleasant and professional individual. Lowry Doors are fortunate to have Melissa and Chris as part of their team! read more

Called these folks on a Saturday and they were able to resolve my garage problem quickly. They walked me through the problem and resolution over the phone. Lowry Doors are now my go to company for my garage door issues. read more

Well done prompt reasonably priced and quick resolution of a complicated problem with sensors and rollers. A clean cut personable friendly technician. Good job guys read more

Amazing service. I was super impressed with the salesman Statler Slade and all he did to help me and my family.

I've had many garage door springs replaced over the years. However, this was probably the fastest, most professional experience I've had. Will definitely use again (hopefully many years from now :) ) and can certainly recommend them. read more

Had a great experience with Lowry on a service call this week. Our service technician, Austin, arrived early and repaired the broken spring very efficiently. But then Austin stayed to help us set up a wireless bridge that enables us to schedule control our garage opener over WiFi with the convenient MyQ app. The MyQ WiFi connection had a couple of hiccups, but Austin did not go until they were ironed out and everything was working. Nice job Austin. read more

I would give negative stars if I could. They lied about an appointment that we made. They told me that the technician came to my house knocked and tried to call me. Neither of these things were true. I was home with my wife and kids and had my phone all day. Very inconvenient for me and my family. I am very disappointed in this and will never recommend Lowry Doors to anyone because of one very negative experience. read more

These guys are top-notch. They are highly knowledgeable, honest, and they do good work. We had a problem with our garage door about 6 months ago. I tried to fix it myself, and called Scott in their service department. He spent about 30 minutes trying to help me over the phone, so that I wouldn't have to pay for a service call. When I was unable to fix it myself (the drive belt needed to be replaced), he promptly came out and fixed the problem. We had another (unrelated) problem recently, which appeared to be a broken clutch mechanism, that prevented the door from closing. Scott came out and determined that the problem was just that the hinges needed to be lubricated (something I should have been doing every 6 months). He didn't charge us for the second service call. He could easily have charged us for a new clutch mechanism, and I would not have known any better. read more

Lowery Doors is always professional. I love that they are so professional and can explain exactly what is wrong. They never hide anything. Their fees are always very reasonable. Tried a different door place and they were triple the costs. I will not make that mistake again. Lowery Doors have been around for years. They have my business AWAYS!!!!! read more

These guys are the best garage door service repairmen I've ever met. The owner actually came out and did the install at my house with last minute notice.. Couldn't be happier and I would recommend the service to anyone!!! read more

This company sells doors that should not be sold in this area. They sold me a door that did not even last a year. when the failed we told sorry and by the way it cannot be repaired. This door was one one that they had in stock and they unloaded it on us. The company that replaced the door told us they would not sell that door because it was to thin. This seems to a very dishonest and I will never use them again read more

The installation of the garage door was fine. This after the door was back ordered and the window inserts were also back ordered. My only real issue is the 45.00 fee for tear down and hauling away old Door. I was initially told that if I kept the old Door the 45.00 would be refunded. After not receiving the refund I was told that I was mislead and that even if they don't haul the door away the charge is valid. No refund sorry....Disappointing. read more

Sorry I like to right novels! Here's my review: We had an issue with our garage door sagging in the middle after opening the garage door. This sagging made it impossible for our garage door to close. I called two companies about this issue. Lowry's in Orem was professional and customer service oriented right from the beginning. I spoke to a girl named Crystal who worked with me on multiple questions and concerns with many callbacks. They were booked a couple days out before they could come and see the damage and give me a bid. The other company I called I found online under the name garage doors only located in payson Utah but when they came out and gave me a bid on the paper it said pinnacle doors in Spanish fork. Their tech said they could come out that day. They did not have receptionist and I had to call several times to get a hold of someone, probably because they working on the job and can't answer. They didn't come when they said they would but I called them the next morning and they came out that afternoon and gave me a bid. The phone number I constantly had to call when I didn't get through it was a voice message that said we are closed for the weekend even though I called during week day. When they came they basically told me I needed a whole new garage door. I knew about a struts that help extend the life of door but they convinced me it wouldn't last very long at all and pressured to get a door. I agreed to use pinnacle door and was going to call Lowrys door back to cancel their bid, Lowrys was so professional I didn't even have to call them as they called me for a reminder they were coming the next day to give free bid. I told the nice lady Rachel I think she was that I was going to go with other company. but luckily she convinced me to just see what their technician says as it's a free bid. I'm so glad I listened to her. Their tech that came to my house was named Jordan. He like the other 2 employees I spoke to Crystal and Rachel all 3 of them were well knowledgeable on garage doors and very helpful and answered all my questions. I am a very demanding customer and they all exceeded my expectations. I had many concerns about garage doors due to hoa and my exact door no longer being manufactured. Turns out their tech Jordan told me struts can be used to fix our door in its current condition. It wasn't as bad as I was the other company made it sound. I know that the door we have will need to be replaced but putting the struts on helps us to save up for a new door. When we have enough money saved or when struts stop working we will definitely call Lowrys again to replace our door. They are professional and trustworthy and plan on using them again. Their prices are pretty much the same as everyone else. My dad recommended me to them and that's why I called them in the first place. Special thanks to Crystal, Rachel, and Jordan for such great customer service. read more