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    Lozano John Dr

    5.0 (1 review)

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    3 years ago

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    Nicklaus Children's Miami Lakes Outpatient Center

    Nicklaus Children's Miami Lakes Outpatient Center

    2.8(16 reviews)
    1.6 mi

    My son had a skating accident during Christmas break 2017, where he went to his cousin's birthday…read moreparty and fell skating. My son told me he was ok but, I saw his leg swollen, and he kept saying no he was good. Long story short, my son ended up with a fracture in his ankle, where he was required to wear a cast on his left leg for one and half months and a boot for a month. During his last visit a couple of weeks ago, the doctor noticed that my son was walking with a limp and my son kept saying, "it hurts when I put pressure on it." The doctor prescribed physical therapy twice a week for the next six weeks. I called the number that the doctor gave my daughter to get an appointment for an evaluation, at first she's like I do not have anything available till mid March, but I advised her that his next appointment was at the end of the month. She advised me she would give me a call as soon as an appointment or cancellation appeared on her computer screen. I received a call within 24 hours and I was able to get an appointment the following week. Fast forward a week later, we came to our appointment on time, wait time to be seen was less than thirty minutes. We met my son's physical therapist (Miriam) very approachable and friendly and my son and her had an instant connection. This is my son first week of therapy and he has five more weeks to go. He's doing all his therapy exercises as instructed for one hour. Once his therapy is done, his favorite part where the therapist massages his ankle and applies some type of hot/cold cream for ten minutes. Kind of glad that I chose Nickalaus for my son's medical needs. Like I said before wait time is minimal once you sign in, have plenty of parking spaces, in and out promptly. I highly recommend this location if near this area.

    The service provided at the Miami Lakes Nicklaus Urgent care Center was poor, lazy and…read moredisrespectful. They don't care about the patient, and they don't pay attention to the cues given by parents. I don't understand how they promote preventive care and being proactive if when you are proactive and try to prevent they don't pay attention to you. The type of care they provide is not what they promise. I took my daughter twice for consistent fever, the second time they did exactly the same as the first one. I asked for more testing to try to check on the reason and they refused. Additionally they tricked me saying they will see what could be done and the next thing I knew was that my daughter was being discharged. The doctor was extremely condescending. He should not be a doctor, made me feel like I was overreacting and overprotective. Long story short I took my child to a diff provider and with a simple x-ray they were able to tell she had pneumonia. This new provider agreed that when a fever is consistent for so many days you need to rule out other reasons instead of deciding that it is a virus. I should have listened to the signals, coffee machine has been broken for a loooong time. vending machine is broken too. I did not see any water fountain. It seems it is not important but it shows how much they care for the patient. The first time I took my daughter for this reason they called me right after left to check if I had paid. I confirmed I did and they even asked for the confirmation number (which I provided) and a descriptions of the person who took the payment (did not pay attention to that). Come on!!! aren't you able to send the bill if there is no payment instead of bothering a parent with a sick child with anything other than checking how is your child!!!! AVOID this place. There several complaints online about the quality of care here.

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    Nicklaus Children's Miami Lakes Outpatient Center
    Nicklaus Children's Miami Lakes Outpatient Center
    Nicklaus Children's Miami Lakes Outpatient Center - My son's therapist (Miriam)

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    My son's therapist (Miriam)

    Pediatric Associates - Miami Lakes - Our remodeled office!

    Pediatric Associates - Miami Lakes

    2.7(97 reviews)
    2.2 mi

    Dr. Murillo is amazing. Both my daughter and son have been seen by her since birth. Appointments…read morecan be made online and you can even access their medical and immunization records online, too! Staff is always friendly and great with kids. Downside is the wait time if you go at odd hours, I always try to make the first appointment (7:45am) or the first one after lunch (I believe it's 1:45pm).

    I've never been treated so poorly by a pediatric office, especially when advocating for my child…read morewith autism. My son's referrals for speech, OT, and PT were sent multiple times, and I even received a message saying they were available. When I called to confirm, the staff, including a manager named Nancy, told me the referrals were still "pending" and that it could take up to 7-10 business days. I explained that I received messages via text and on the patient portal app that clearly states that the referral is ready and to schedule my appointment now. I attached all the messages I received and Nancy "the manager" said that didn't mean it was ready, it meant it can take 7-10 business days and that its "processing"! She was clearly gas lighting me rather than helping a long time customer and patient!!! I explained that my son has autism and that this delay affects his therapy and progress. Instead of offering help or compassion, the manager tried to gaslight me, insisting that a message clearly saying "the referral is available" actually means it isn't. She spoke to me in a dismissive and condescending way, showing no understanding or empathy for a parent trying to get medically necessary care for her child. It is completely unethical for someone in a managerial role at a pediatric practice to treat families this way. Referrals that have been signed should be immediately accessible, as they always have been. The lack of professionalism and accountability here is alarming. Additionally, I called Pediatric associates again and spoke to a rep called Neomi who was so nice and was able to fax me the referrals herself immediately and she also sent it to the provider. This was minutes after I hung up with Nancy who clearly said to me that she was unable to expedite even after I explained my son is level 2 autistic and any time away from therapy will cause regression! Nancy should be at the very least be demoted! Parents should not have to fight this hard for something so basic. I hope higher management reviews this situation, because no family should experience this kind of treatment, especially not in a clinic that claims to care for children.

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    Pediatric Associates - Miami Lakes - Inside one of the rooms

    Inside one of the rooms

    Pediatric Associates - Miami Lakes - Waiting Area

    Waiting Area

    Pediatric Associates - Miami Lakes - Check in

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    Lozano John Dr - physicians - Updated June 2026

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