Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

Surreal place- a gas station, truck rental and "Arabic" food joint. The food selections are…read morelimited to shwarmas (similar to souvlaki), falafel (deep fried chickpeas) and some platters. The gentleman running the place was eager to help us but informed us everything is made to order. The falafel we got he claimed would take the longest - a whole 15 minutes! I've waited longer than that to get pants at Walmart. The falafel was delicious. We got ours spicy and it was crunchy, spiced well, and in a soft pita with tomatoes lettuce etc. As far as I know this is the only place beside pita pit that offers falafel in Lancaster and my money is on gas plus as the top falafel maker !!

Hands down the best gas station / Arabic restaurant / tobacco shop / convenience store / U-Haul…read morerental / lounge I've ever been to! Seriously, despite a somewhat strange business model, the food was terrific. We'll be back soon!

I think the guys that work there are patient and friendly. I've read other reviews that put this…read moreplace down. I've never had any issues with the staff and management.

A cluster...... from the very beginning. Was told that they could install my bike hitch that I…read morebought from them in 2024, which was involved in an accident but nobody ever told me that UHaul policy says they can't. After being told the price was $60 once I scheduled the appt, the price jumped to $160. After several conversations, I was being issued a $60 credit. Worst part was incompetent general manager Kayla. After dropping the car off at 8am today, I waited and called back twice to check the status. Apparently the "hitch expert" was late to work. Called several times past noon - no answer. Called national Uhaul line and they responded by doing an inner office message to KAYLA She was a piece of work; could have solved the no hitch deal early but allowed an employee to set up our appt anyway and when I tried to complain about screwing up half a work day with my car on their lot, she just continued to talk over me to the point where I had to yell ( I'm italian) KAYLA never did allow me to finish a reasonable complaint about this whole experience. I'll never use this place again and wouldn't recommend it to anyone. Customer service and communication are foreign to this place!

Terrible. The guy that owns this place in NEFFSVILLE, PA, which is called Barry's, is quite…read moreobnoxious. He yells instead of talks... which is off off-putting in itself. When we went to rent a UHAUL truck, he overestimated the mileage, but told us it would be absolutely no problem when we brought the truck back to BARRY'S IN NEFFSVILLE, PA... if we had not reached the over estimated mileage. There would simply be a refund. Slightly evasive answer and totally untrue. When we returned the truck on time, (TO BARRY IN NEFFSVILLE, PA ON 501) in perfect condition, and studied the paperwork, I mentioned that he had overestimated the mileage by at least 15 miles. And so I asked for a refund.... since 15 miles registered affects the final bill. Suddenly, BARRY OF UHAUL IN NEFFSVILLE, PA) there was no refund available. Now, we had to go through U-Haul to get the refund. Then, he said, no actually he would tell U-Haul and I would credited automatically on my credit card. How long would that take... I asked... he told me a month. It's been two and a half months there is no credit on my from U-Haul. Worse than that... I tried to call U Haul... forget that. They don't answer their phones and they put you into a automated cycle. Every 15 seconds the same automated woman repeats the message... no one's available right...hang on or go write a review. They will address the problem if we write a review. When you try to write a review they do not accept your email. They don't accept first email presented, they didn't accept the second email presented, and they didn't accept the third email presented apparently U-Haul claims all of my emails are invalid. It's a very tricky way of not letting you write a review and therefore not handling the problem at BARRYS IN NEFFSVILLE PA ON ROUTE 501)They never did answer their phone. Then I tried to talk to them online which is what they tell you to do.... After the 9th time of trying to leave a review, I stopped playing that game...AND it is a game. The end result... BARRY FROM UHAUL IN NEFFSVILLE, PA. ON ROUTE 501 will not be held accountable. And UHAUL will not be held accountable. It was impossible to leave a review of BARRY'S IN NEFFSVILLE, PA. ON 501. Barry would not make good on his word and so I am out my money. Barry lied the first time we met him. Barry lied the second time we met him...when we returned the truck. I went a third time a month later and explained the situation. ... as he was yelling at me again.... he doesn't know how to talk professionally, or act responsible. So now, I am stuck in the middle of a loudmouth Barry who would not keep his word, and U-Haul who would not accept my phone calls or my emails. Both disreputable. I don't ever expect to see my money. But I'll never ever use U-Haul again. There are many other companies out there to choose from. I'll find one that has a bit of integrity. And as far as Barry goes.... stay away from him. He's not an honest man.