I live 1,000 miles away from this business and, of course, never realized I would need them until…read morean accident on US-550. I asked the State Farm dispatcher for recommendations from a local State Farm agent, and I'm glad I did. The place isn't fancy: the front office is in a mobile home and their facilities are spread out back. But they treated me so well! As someone stranded far from home, I felt well taken care of. The owner wrote his cell phone number on the back of his business card and insisted that I call him day or night. Parts for my vehicle (there were no dealers in New Mexico) took quite a while to arrive, but the staff were always friendly and helpful when I called to ask about the status. After I drove another car back a different location in Farmington, the body shop owner picked me up in person to deliver me to their office. I found my car repaired perfectly. This is a highly reputable and very customer-oriented business. I'd give them 6 or 7 stars out of 5 if I could.

If you want to know what truly took place when my car was being serviced, you may speak with the…read moreSan Juan Magistrate Court, because that is where this issue is going to be resolved since Mario has no professionalism whatsoever and now is publicly gaslighting me... Mario was trying to charge me for parts on something THEY broke when it wasn't even supposed to be touched, AFTER I already paid but noticed damage to my car. My car was released to me because he knew if police got involved they would say I was correct... My fender, door and bumper were supposed to be repaired. My rocker was dented, scratched, and placed improperly, I have photos with the location showing it happened there, so Mario can continue lying, but he's just embarrassing himself. The Judge can decide what actually happened, but I promise you I didn't rip off my own rocker and cause $800 worth of damage.

CONTINUATION OF THE PREVIOUS POST…read more.. Now, on day 21, I decide I've had enough, so I go into the shop to talk to someone in person and hopefully get an accurate answer on when my car will be done. When I pull up, everyone is on lunch AGAIN, so I have to sit and wait an hour for the owner, who was inside the entire time, to open the door. Once I finally get to speak with the owner, I ask him for an update and he has no idea what's going on with my car, even after looking in the file, looking out into the shop, and walking out there for a couple of minutes. While he was looking for an answer, I mentioned to him that his receptionist had failed to call me back when she said she would 4 times and he proceeded to argue with me. -_- He said she had an emergency today and left suddenly this morning. I acknowledged that, but told him again, this is the 4th time this has happened, and there's no way she just happened to have an emergency every time I call. He continued arguing and making excuses and told me to "calm down" which was interesting coming from the person who was arguing when all I was doing was trying to make the owner aware of his employee's conduct. Would he have said to "calm down" if a man had said the exact same things, because I was not raising my voice, or getting emotional at all... I told him that not communicating about something that costs $2000 is unacceptable and he tells me "that price is about average around here..." Sir, did I complain about the cost? No, I'm complaining about your shitty customer service. -- Either way, if his receptionist was unable to return my call, shouldn't he, the owner, be returning my call then? The mechanic came in to talk to my husband and I. He brought us out to show us the progress on the car and let us know that they broke a couple of clips when they removed my old fender, so they were waiting for some clips to come in and that they are supposed to arrive tomorrow morning. He said my car should be done by lunch time tomorrow. The next day after lunch I called the shop once again to see if my car was finished, as they stated it would be. The receptionist told me that they were still waiting for the parts to arrive and "IF the parts arrive, like 3/3:30." This time it was FINALLY a correct time. They called me to pick up my car at 3:12... aaaaaaand the piece they replaced had a gap. I showed the owner and he proceeded to explain to me how "plastic expands in heat" talking to me like I'm stupid again. I told him okay, that's fine, but I paid for my car to be fixed and it's not fixed... he then tried to ask me to pay for the clips they had already replaced since they broke them, he had already sent us out and said have a good day with a receipt... so I told him I'm not paying him anything else and he told me "then you can take your car and get the hell out." Overall... the customer service at Auto Specialties is complete trash, they have zero sense of urgency, and the owner is a misogynist and a fucking JOKE. If you need work done on your car, I'd recommend going literally anywhere else, ESPECIALLY if you're a woman.

"We're not the shop for you." These are the words that were said to me by owners wife. I've been in…read moreautomotive business for 35years, from New York to Chicago, as well as Europe and the far east, and never been disrespected or discriminated against, but thats exactly how I felt with this shop. As business owner and Disabled Veteran with 8 overseas tours, spanning 28 years of service, this is the type of behavior I defended? What a disappointment. I got the work done from another shop that treated me professionally and did an outstanding job. STEER CLEAR OF THIS SHOP UNLESS YOU WANT TO BE DISRESPECTED AND WANT TO LEAVE FEELING DISCRIMINATED AGAINST.

Ran by wonderful people. They were nothing short of accommodating fast and good at what they do…read more Would highly recommend for all your body work needs!

He painted my vehicle black, and my camper shell too. My truck used to be dark blue with metal…read moreflakes, and my camper shell was gray with metal flakes. I really like the blue and gray. I'm 66 years old and retired, he said it would cost me $3000.00 then while he has my vehicle the goes up to $4000.00 then it went to $5000.00. He took advantage of me and my age to. Do not have any thing to do with him. Southwest customs Farmington.

Awesome service and quality work! We have taken 3 different vehicles here and have been extremely…read morehappy each time! They are the best in town!