I would suggest you not to go here…read more I went to make sure i didn't have a stress fracture in my foot. The check in process was simple & pleasant, but when i actually saw Dr. Yates, she didn't seem too happy to be there. All she told me was it's not fractured, probably just a sprain and to stop going for jogs (reason for injury) No information on how to treat it (easy google search, i know) and when i was brought back to get X-Rayed the nurses that brought me back didn't say much to me because they were too focused on competitively flirty with a coworker half their age. Seemed like they forgot about me but that was very uncomfortable situation. Aside from them, as a practitioner Dr.Yates should be addressing the actual issue while offering tangible advice instead of just saying "find something else to do, have a nice day"

Not a good experience, felt like Dr rushed me out, didn't go over any of my blood work we took,…read moresaid they'd call, never did. Dr. C didn't introduce himself to me, they had to look at my records to see who treated me. Glad I didn't go in for anything too serious.

They'll change the bill on you. Paid the $130 cash visit price which front desk said would be total…read moreunless additional services were rendered. Had intake lady take vitals then a 3 minute chat with an NP that basically just said can't help here need to talk to primary care provider. Rip off already but then followed a bill for "new balance" of $30 following week. I'd go covenant last I went was cheaper and no surprise additional billing.

If I could give no stars, I would. My daughter, 23 years old, came to this clinic on 12/10. She had…read morebeen vomiting since 12/5 and could not hold anything down. They swabbed her for Flu and Covid, both were negative. No labwork drawn, no fluids given; she was told it was viral. They gave her a shot of promethazine for the nausea. She drove herself to the clinic, and if you know anything about this medication, it will affect a person's cognitive abilities. She was told that she has 20 minutes to get home before it kicks in. She then left after 45 minutes of them getting their payment and her discharge instructions together. She still did not receive discharge instructions from them. She was high as a kite when she got home. Thank God she didn't kill herself or, God forbid, someone else. Fast forward to Friday, December 12. She had a seizure around 6AM, ambulance called, she went to the ER. She was severely dehydrated, had critically low sodium due to the severe dehydration (which caused the seizure), kidney failure (creatinine of 7.8), and liver failure (lab values in the 3,000 and 5,000 range). Obviously, she was admitted to the ICU. She ended up being intubated, having to have dialysis, amongst many other things. We are now on day 18 in the hospital and still no outlook for discharge. Would drawing labs and giving her fluids have prevented this? I'm not sure. But it sure would have been a critical step to try to prevent it. I called and talked to the assistant manager regarding the lack of care from her visit and the fact that she was given an injection of medication and allowed to drive. Got zero empathy, zero help; she was not aware of their policy about giving that medication. She didn't know what the policy was for the providers at their previous places of employment regarding the administration of this medication and how it differs from the current one. Common sense would tell anyone, if a medication affects a person's cognitive function, they should not be allowed to drive. PERIOD! If she would have had a wreck, this clinic would have been liable for that. Sorry for the long post but please, do not take your loved ones to this clinic. We got really close to losing our daughter at 23 years old. After speaking to them, they do not care. There was no concern or remorse for the situation. Find a provider that takes their job seriously and cares about patient's health and getting them better.

Came to this center after being referred by a specialist I am seeing. Needed a CT scan to…read moredetermine cause of persistent back pain. It showed what was going on at that site in my back and my specialist's people will be able to help me appropriately manage that issue. Very satisfied with everyone I dealt with today! Caring, friendly, and competent!

Customers be warned: this is NOT an urgent care facility! You WILL be charged outrageously here…read more I went here on a Saturday in December and only because the UMC down the street was not open anymore on Saturdays. I had two tests, one positive for the flu, and a chest x-ray by request. The charges were $600 for the testing, $1,000 for the x-ray, and $3,000 for an arbitrary and vague "emergency room" charge. I observed front desk staff tell another patient who asked for an estimate that "by law" they cannot disclose the cost of their medical services prior to treatment. This is incredibly shady, and Covenant is skirting the law very sneakily with these kinds of "emergency centers". The only reason I can justify even two stars is due to the relative quality of service. This is an Emergency Room and is run as such, just without all the bulk and excess of an actual hospital. I was treated generally well by everyone, though I did have a fair wait once I got into the room. Unless you really think you're at risk of death from your injuries, do NOT come here. Upper respiratory stuff, minor cuts, etc. I would implore you to find an actual urgent care facility in town.

My son went into the facility for a minor cut on his finger. He was in and out in 30 minutes…read more That's where the good news stops. He paid $993 at the facility for his treatment. My insurance company was charged over $5,500. Now my son has an additional bill for $934!! Total: $7,500! What the actual hell is going on? We tried to call their billing line and were told they can charge whatever they want since they are private. And they aren't willing to bring down the cost. When asked how much this would've cost if we had no insurance, they told us $400 total. But since I have insurance they'll try to gig my son for $1,800 in addition to the $5,500 paid by my insurer. I'm thinking about legal council and open to suggestions. I'm certainly filing separate complaints with the Texas Medical Board in the next 5 days on: 1) Neighbors Emergency Center 2) Lubbock Texas Emergency Center 3) Altus Exceptional Physician Group, and 4) Dr. John Lang. If you have any other suggestions on who I can file a complaint with, I'd love your input because they don't make it easy to tell who is a governing body about unethical situations like this. These people are dishonest. NOTE: I'm not sure if these excessive charges are fraudulent tor not. I may try to work with my insurance company to find out if any of them are. I attached both bills where there are two identically named charges and the same Description code. Who knows? I believe there are maximums to what a facility can charge for what was minimal medical care. This is Unbelievable. Save yourself the hassle and go elsewhere.

I highly recommend Neighbors Emergency Center. The staff there provided exceptional care. Ash the…read morefront desk person was very informative and helpful, while Ms. Teresa was knowledgeable and made me feel comfortable. Audrey, the X-ray technician, was also helpful. Dr. Lang took care of my overall medical needs. The entire staff was very caring. I highly recommend Neighbors Emergency Center. Thank you guys !

I chose this practice expecting clear communication and consistency in my medical care…read more Unfortunately, that was not my experience. After establishing care, I was later informed of additional requirements that were different from what had originally been explained to me. When I politely asked whether the policy had changed and requested clarification, I did not receive a direct answer. Instead, I was told the office does not provide its policies to patients. Patients deserve transparency, especially when changes in office policies can affect ongoing treatment. Clear, consistent communication is essential for building trust between patients and their healthcare providers. While everyone I interacted with was courteous, I left feeling frustrated by the lack of transparency and the inconsistent information I received. I hope the practice will consider communicating policy changes more clearly so future patients know what to expect.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

I visited this clinic after needing labs and will not be going back. The np I saw had refused to…read moregive me labs without me coming back despite me telling her I'm unavailable in the upcoming weeks. She proceeded to tell me that because regal park is a small independent clinic, their process is longer than umc or covenant and there's no way I can get my labs emailed or sent home. Basically she was ready to withhold them unless I went back to see her and established care with the clinic. Yikes! I later found out that their labs are available to see through an app... Oh and my labs were not processed to be done as I sat there for 40 minutes in the waiting room. An hour visit at another clinic took 3+ here! Would not recommend.

Such a kind, caring & urgent medical center. The staff was so helpful and was able to help get my…read morehusband stitches in a timely manner. We didn't have insurance and the Covenant urgent care are turned us away. Their staff didn't, they acted fast because they genuinely care for the wellbeing of their patients or visitors. Dr. Tiemann is an amazing doctor with great bedside manner. Definitely recommend this clinic. It was even affordable considering everything we had done. Thank you for the quality care.

Thank goodness for Grace Clinic! Not only do I have all my doctors, lab and imaging under one roof,…read morebut it doesn't even feel like a medical clinic. I love how you wait outside of the exam room instead of a just a large, cold waiting room. When I go for my women's annual, I'm given a real robe instead of the cold thin ones! LOVE THAT! Yeah there are occasional waits, but what medical place doesn't have a wait time? I'd much rather wait in a comfortable environment with pretty artwork than sit in a waiting room with a ton of sick people. Not only are my doctors there but if I'm feeling under the weather I can go to the walk-in clinic and be seen. I can even check-in on line and skip the line. I have never been around so many doctors that are down-to-earth and treat you like they really care about you. Grace Clinic will be our Lubbock go-to always.

Dr Day has a way of always making me smile & feel important. The nurses do as well! Thanks Quincy &…read moreLisa! Love you all!

Had what could have been a serious condition today and called for an appointment and Dr. Shanklin…read morewas out of town but got an appointment at noon with Micah. She was awesome and was apologetic that I was sick. She did an extensive diagnosis and explained our plan of action. She expedited tests, got my results and sent in prescriptions. I appreciate all Micah did and want to say the entire office team is always friendly and helpful and I recommend them for anyone needing a doctor.

At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!