I am unsure but I believe they tried to take my Yelp review taken down, so I am having to redo it…read more The most important details regarding my experience involve one of the staff members threatening to stab me in the eye with a needle while doing bloodwork, telling me to clean paper towels up off the floor, and tossing paper towels at me telling me to "wipe my damn face" (verbatim.) So if you decide to go here keep in mind there is no wait time for a reason. After my visit I continued to throw up over 24 hours and am now having to see a specialist. Would encourage anyone with a negative experience to contact the state medical board.

Brought my mom in to get checked out after a fall. They got us in quickly, were very kind and…read morethorough, making sure to explain everything and sent us to get more testing done with another facility to rule out some things. The staff couldn't have been nicer, helping facilitate communication between primary care docs and the MRI facility to help get us where we needed to go! For a freestanding ER, this one tops the charts in my book! The facility itself was clean and comfortable, and they treated everyone that came in with the same kindness and professionalism you hope for. If I'm ever in need of emergency services, this will be my go to place!!

Came to this center after being referred by a specialist I am seeing. Needed a CT scan to…read moredetermine cause of persistent back pain. It showed what was going on at that site in my back and my specialist's people will be able to help me appropriately manage that issue. Very satisfied with everyone I dealt with today! Caring, friendly, and competent!

Customers be warned: this is NOT an urgent care facility! You WILL be charged outrageously here…read more I went here on a Saturday in December and only because the UMC down the street was not open anymore on Saturdays. I had two tests, one positive for the flu, and a chest x-ray by request. The charges were $600 for the testing, $1,000 for the x-ray, and $3,000 for an arbitrary and vague "emergency room" charge. I observed front desk staff tell another patient who asked for an estimate that "by law" they cannot disclose the cost of their medical services prior to treatment. This is incredibly shady, and Covenant is skirting the law very sneakily with these kinds of "emergency centers". The only reason I can justify even two stars is due to the relative quality of service. This is an Emergency Room and is run as such, just without all the bulk and excess of an actual hospital. I was treated generally well by everyone, though I did have a fair wait once I got into the room. Unless you really think you're at risk of death from your injuries, do NOT come here. Upper respiratory stuff, minor cuts, etc. I would implore you to find an actual urgent care facility in town.

Every person I encountered - even the people I spoke with before entering the building - was so…read moreincredibly kind and attentive. I know the staff is taking good care of me when I come to UMC. I trust them with my life.

I'm writing because I am extremely upset and honestly disturbed by the care my boyfriend received…read morein your ER on 3/27/26, specifically from a nurse named Emory. When he first arrived, he was asked about allergies and medications he has had adverse reactions to, and he clearly stated droperidol. The staff member even responded back to him about it, which makes it undeniable that this information was heard and acknowledged. Later, while he was already under significant stress being told he might have a bowel obstruction, with staff talking about trauma team involvement, emergency interventions, and an NG tube, he became understandably anxious and asked for something to help calm him down. Instead of being met with any level of reassurance or support, he was met with dismissiveness and visible judgment. Then the nurse came in and administered medication without saying a word about what it was. He had to ask what he was given, and only then was he told it was droperidol; the exact medication he had already stated he has a severe reaction to. He immediately began having an adverse reaction and was in clear distress, and no one took accountability, no one apologized, and no one made any effort to comfort or even acknowledge what had just happened. It took approximately an hour for him to receive anything to counteract the reaction, including Benadryl and Ativan, and during that time he was left to deal with it on his own. That delay, combined with the complete lack of urgency or concern, is unacceptable. Even after he was given medications to counteract the reaction, the lack of monitoring was extremely concerning. He was not being rounded on appropriately, and his respiratory rate on the monitor was ranging from 8-16. I understand that normal respiratory rate is typically 12-20, but sitting in the 8s without anyone coming to check on him is alarming. There was no sense of urgency, no follow-up, and no reassurance during a time when he clearly needed observation. Nurses are typically supposed to round on their patients AT LEAST every hour and nurse Emory failed to do that. On top of that, the overall handling of his case was alarming. Staff were speaking as if this was a life-or-death situation and discussing invasive interventions like an NG tube before even confirming a diagnosis. He ultimately did not have a bowel obstruction and was discharged, which makes it even more concerning how quickly things were escalated without clear justification or appropriate communication. Watching someone I love go through that was incredibly difficult. I am a registered nurse at a different hospital, and while I fully understand the stress and demands of working in healthcare, there is no excuse for what happened here. This was not just a lapse in bedside manner; it was negligent, dismissive, and at times outright rude behavior from the care team.

Covenant Medical Center Adult Emergency Department in Lubbock, Texas is a great place to go in case…read moreof an emergency. The doctor (Mario Pinoli) as well as our nurse ( Amanda) were both so caring, thorough, and professional . All of the staff there were so nice.

There is no communication between the staff and the patient . I asked for the charge nurse. His…read morename is Carl. He never showed up. My nurse did not show up unless she had to absolutely no communication! I had knee surgery this morning! It is something like my 13th or 14th surgery on this leg. I asked before I went in for them to contact the doctor to go from every six hours IV Dilaudid to every four for 24 hours. I am in a lot of pain I had the doctor on call paged to help change order. The doctor said she would they're saying it's never been changed about two months ago I was in this hospital for a month a little over a month if this was not one of two hospitals in Lubbock, I would not be coming here horrible horrible hospital. I've dealt with Providence for all my life!!!!!! I count I am human! I count! I will be writing the ceo of Providence as well!

He found something that I didn't know I had! It was fast & no waiting! The staff was friendly &…read moretreated me well!

I never go to the ER unless absolutely necessary. I chose Exceptional due to their ratings and…read morelocation and it did not disappoint! They ran multiple tests, beyond what I had figured they would, trying to find answers for me. They listened to my concerns and actually addressed them instead of dismissing like most Drs/nurses would. They went above and beyond to make me feel safe and heard. Would 10/10 recommend coming here for anything. I will let everyone I know this is the place to go in Lubbock. You get the small town, personal care, with big city medical knowledge.

Clinics are great Main hospital yes to doctors but not…read moreimpress with any of the nurses on our floor. I saw many sitting and looking at their phones. I had to say something to get them to acknowledge me

Went Sunday. Receptionist very rude. Not an er. More of an urgent care. Wouldn't take my worst…read moreenemy here. ​

I have had two procedures here. This is the third outpatient center I have used and this one is…read morehands down, the best. It's clean. Staff is very kind and my care was top notch. I had two identical procedures about 30 days apart. My nurses were amazing. My anesthesia was spot on during procedure 1. It was so spot on, I felt no pain AND I remembered the details of my post surgery conversation with my surgeon. (That's never happened.) I mentioned this to my anesthesiologist before procedure 2 and she pulled my chart to mimic my anesthesia from the first visit. The staff call you after your procedure to check on you too. Highly recommend!!

over the past four or five years, I have used High Plains Surgery Center three times for surgeries…read morewhen I was battling Melanoma Cancer, and once this past winter for colonoscopy. Each time I was met and treated with respect and professionalism. I have never had any doubts or worries with any thing the have done. Truly great and wonderful people.

I went in yesterday with severe congestion, sinus, eye and ear infections and a low fever. The…read morestaff were all courteous and efficient. I was seen relatively quickly. She did a good examination and got me out quickly. It's been just a little over 12 hours and I feel so much better I wanna send them a Thank You card!

I have been going here for over 2 years. I was originally seeing Mark Price and he was great. They…read moreswitched him to walk-ins only and told me that I would need to see Dr.Lentz. I'm a diabetic on 5 different pills. Dr.Lentz ended up prescribing me and me purchasing a drug and then telling me not to take it after I purchased it. Anyway 3 months later I was supposed to call and set an appointment when I needed more pills. I called and they said it would be at least a week before he could see me. This is crazy because they take walk-ins everyday. I explained that I was out of pills and asked if I could walk-in and get seen and they said no. They are playing with peoples lives.

They'll change the bill on you. Paid the $130 cash visit price which front desk said would be total…read moreunless additional services were rendered. Had intake lady take vitals then a 3 minute chat with an NP that basically just said can't help here need to talk to primary care provider. Rip off already but then followed a bill for "new balance" of $30 following week. I'd go covenant last I went was cheaper and no surprise additional billing.

If I could give no stars, I would. My daughter, 23 years old, came to this clinic on 12/10. She had…read morebeen vomiting since 12/5 and could not hold anything down. They swabbed her for Flu and Covid, both were negative. No labwork drawn, no fluids given; she was told it was viral. They gave her a shot of promethazine for the nausea. She drove herself to the clinic, and if you know anything about this medication, it will affect a person's cognitive abilities. She was told that she has 20 minutes to get home before it kicks in. She then left after 45 minutes of them getting their payment and her discharge instructions together. She still did not receive discharge instructions from them. She was high as a kite when she got home. Thank God she didn't kill herself or, God forbid, someone else. Fast forward to Friday, December 12. She had a seizure around 6AM, ambulance called, she went to the ER. She was severely dehydrated, had critically low sodium due to the severe dehydration (which caused the seizure), kidney failure (creatinine of 7.8), and liver failure (lab values in the 3,000 and 5,000 range). Obviously, she was admitted to the ICU. She ended up being intubated, having to have dialysis, amongst many other things. We are now on day 18 in the hospital and still no outlook for discharge. Would drawing labs and giving her fluids have prevented this? I'm not sure. But it sure would have been a critical step to try to prevent it. I called and talked to the assistant manager regarding the lack of care from her visit and the fact that she was given an injection of medication and allowed to drive. Got zero empathy, zero help; she was not aware of their policy about giving that medication. She didn't know what the policy was for the providers at their previous places of employment regarding the administration of this medication and how it differs from the current one. Common sense would tell anyone, if a medication affects a person's cognitive function, they should not be allowed to drive. PERIOD! If she would have had a wreck, this clinic would have been liable for that. Sorry for the long post but please, do not take your loved ones to this clinic. We got really close to losing our daughter at 23 years old. After speaking to them, they do not care. There was no concern or remorse for the situation. Find a provider that takes their job seriously and cares about patient's health and getting them better.

I work at University medical center it's a great place to work it's been my home for the last 18…read moreyears but we have to try a new emergency system because the one that's going right now just does not work my husband's been in the waiting room for over 12 hours just to get seen for his eye because the urgent Care sent him over here it is ridiculous I have come to the emergency for the same affection waited 8 hours just for the doctor to come in and say the optibologist want to see me in his office the next day that is crazy to me

Went in for extreme urinary bleeding was told I had UTI. Went back in 6 months later turns out I…read morehad stage 4 cervical cancer was in kidney failure and since have lost one kidney and a tumor invading my bladder. Now have hole in my bladder. Have spent a year in chemo radiation and immunotherapy. Had that doctor done a simple physical exam or scan she would have found it all . I cant even sue them for almost killing me because they have state funding . The state of Texas is protecting UMCand they are harming people . Find somewhere else to go that is not state funded for your own protection .