Well... I have been going here for the last 5/6 years now. Between my tattoos and piercings. Never had an issue until today.
I ran out on my lunch hour from work as my gauge fell out because I lost my rubber backing. I thought I could run over quickly get a replacement and get back to work.
I walked in and asked about a back. The receptionist went and asked the piercer (whom had done all my piercings) who was getting ready for a customer (I get it) and I was told they don't sell the backing that I needed. Ok fine. I asked him to ask the piecer what he recommended so that I didn't lose my gauge (I was told I needed an apt). He came back and told me that I could buy another gauge (which would mean set) and I said ok, I just need to get this taken care of so my hole doesn't close. I'll buy one right now. I was told I needed an appt. I said I just want to buy a set now, he went back again and asked the piercer who still WAS NOT with the client yet he was still in his back room. The poor guy comes back again and says, I'm sorry we can't do that as we don't know your size. At this point I'm getting annoyed. I said here take this one and show him, I was told that he (receptionist) couldn't touch it, I said put it in a tissue, was still told no.
There was nothing they were going to do to help me as a customer at a place that did all my piercings and the place I purchased all my jewelry and tattoos from over the years.
Let me tell you when the piercer came out to get his client he couldn't even look at me and kept his back towards me. Wouldn't even acknowledge me and COULD NOT even take the literal 2 min it would have taken him to point out which gauge size I needed. I would have bought it and been on my way.
I have never felt so undervalued as a customer. The fact that he refused to talk to me, or look at me when he came out is beyond incomprehensible.
I was willing to buy a whole new set when all i needed was the rubber stopper (which is a little tiny round rubber loop).
I appreciate the need for an appt. Of course! However, he was not in with a client when I came in, and the amount of times this poor receptionist had to go back and forth is awful, when all he had to do is come out and talk to me for less then 5 min. Probably more like 2 to Just point to me the size I needed.
After talking to other people about my experience, it seems as if they lack in customer service. As a small college town community I'm sure losing me as a customer means nothing, but they sure did lose a long standing one who has spent a lot of money there over the years as well as family members. read more