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    Lucky Brand

    3.0 (1 review)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    5 years ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    3.7
    (3 reviews)
    2.7 mi

    On May 30, 2025, at 5:35 PM, I was treated absolutely horribly as a good customer for 10 years. I…read morebrought in a bad alternator I bought back in 2017 to make a warranty claim. Yes, they did make good on this warranty claim, but it was a long hassle with rude treatment. There was a young man at the counter at the time and two older men. One of the older men was named Eric according to my receipt. I was spoken to like I was a stupid idiot that did not know what he was taking about. I had purchased a replacement alternator online and returned the older alternator in the box the newer box came in the other older man (the one without glasses) spun the box around on the counter violently and nicked my right hand which was next the box and did not even apologize. Eric had me run my credit card in the reader and claimed the card I used in his reader was not the one I had used to purchase the new alternator with. Looking at my O'Reilly printout confirms that the credit card I had used for the online purchase was indeed the same one I put in the slot at this store by looking at the credit card number's last 4 printed on the receipt so this guy acted like an idiot. These two older men seem rude, grumpy and incompetent to be O'Reilly employees. If I were to have my way, both would be summarily fired. Yes, I was glad that my warranty claim was finally resolved to my satisfaction with a cash refund for the newer alternator for the total in full, but I did not deserve such horrible treatment since these men seem to be poorly trained, incompetent or just plain hate their jobs. They just can't handle their work, it seems. I had been treated very nicely by most O'Reilly employees over the years, but these latest two older clowns take the moose-turd pie right in the face!

    The customer service went above and beyond my expectations! I was out of town and the employee…read morehelped me put my license plate light in. I wish I caught his name! No more rednecking my light! Lol!

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    Lucky Brand - accessories - Updated August 2026

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