Lucy Mao and her team are exceptional! She took my home in LA from list to close in under 30 days, navigated new laws with ease despite many unanticipated challenges and difficult HOA property managers, and crafted a strategy that perfectly balanced expert insight with my personal needs. After only one weekend of open houses, I received multiple competitive offers and closed at $94,000 over asking! Seamless, professional, and incredibly effective--Lucy is the real deal. read more

Lucy is outstanding. She has a vast knowledge in the real estate space that she drew upon to make the process of buying our first home as easy as possible. She is an excellent communicator, making herself available for questions and updates as we had them. When looking for a real estate agent, you are doing yourself a disservice if you don't work with her! read more

Lucy was an absolute lifesaver. We sold and bought through her and she made the process incredibly quick and easy, yet explained everything and walked us through every step of the way. Every vendor she has connected us to has been reputable and impressive. We're very lucky to have found Lucy when we did and will happily work with her and her team again in the future!! read more

I don't know if anyone in greater LA will ever be able to afford to buy a house again, but if you can I cannot express how great of a job she did getting us a house and making the experience as painless as possible. 2 years later, and no regrets. She was our realtor for our first house, and we had no experience with home buying before. Her greatest strengths were her proactiveness, positivity, and expert advice. Even though we know we were on the bottom end of price ranges for home, but she made us feel like her #1 customer. She was always actively giving us recommendations. She inspected every house we looked at, either with us when she could or separately if she couldn't. We never had to chase her down, she always responded quickly or reached out to us. She was always friendly and helpful, again making us feel like a priority. And a great relief was that with her experience, she was always able to point out pros and cons of each house, and was good at pointing out things I in my inexperience would miss. She would note good/bad location, whether a roof or something might need repairs, etc. She never pressured us into a decision, and would guide our bids without pressuring us. Overall it was a six-month process, with +/- 10 failed bids until we got one, and she was patient the whole time. Thank you, Lucy! read more

Lucy is pure magic. She has been by far the greatest source of guidance, information, and welcome for me and my family as we moved to the LA area. From the initial introductions to the various neighborhoods months before our move, to finding and settling us into our interim rental, to guiding us through the purchase of our lovely permanent home, Lucy has been singularly helpful every step of the way and in ways beyond what I could have imagined. Somehow Lucy always strikes the perfect balance between providing suggestions and giving us space to discover our own preferences. She has an incredible ability to anticipate and offer solutions before they become true problems, and has been refreshingly honest and consistently trustworthy. The greatest gift our family has received during our entire relocation process has been having Lucy and her team in our lives. read more

Lucy and her team are all great. They are all very smart, resourcefull and speedy. I love them, they made this stressfull process run more smoothly in my hectic lifestyle. read more

Had a fine experience setting up a viewing on a rental with Lucy. So much so that we wanted move forward with the process of renting the property. After the initial steps of the application process, she got back to us saying 'Since we have multiple applicants, I'm simply taking a pulse with all prospective tenants if they wanted to offer their best and final monthly rent amount', effectively asking us to offer to pay more than what the unit was listed at. Red flag. I responded saying that we were only comfortable paying what the unit was listed at, unless they wanted to include an additional garage spot, in which case I'd be happy to pay more. She agreed to honor the original rent amount, but added a pet security deposit of one months rent. So the standard one month's worth of rent for the security deposit, PLUS an additional one month's worth of rent for a security deposit for two housebroken cats! In my experience, that is a totally unreasonable ask, so I responded asking if there was an wiggle room on the pet security deposit. At this point, things took a turn. Getting ahold of Lucy was basically impossible. For 2 weeks, she didn't responded to emails or calls. We stayed patient and persistent, as we were excited at the prospect of this home for our family. Finally, I noticed a different phone number for Lucy on the rental listing, than the one provided in her email signature. So, I gave it a call, and she answered, sounding totally surprised. I told her we were hoping for some sort of answer on the property, and that we didn't appreciate the radio silence for 2 weeks. She responded with, and I quote "...yeah, we all have our day jobs. I'll let you know." What?!? This IS your job! I was dumbfounded. Regardless, I held out hope and simply asked that she let us know where everything stood, whether it was a yes or no for us, even to simply give us closure and allow us to move on. If you've made it this far, you probably know how this story ends. A few days later, we got a rejection email from Lucy. Honestly, I would have zero issues with her had she just told us 'no' earlier. Instead we held out hope and waited and waited and waited. I will not be looking to work with Lucy again, nor will I recommend her to anyone. read more

Lucy is an extraordinary realtor who helped us find the best home we could afford in the area where we wanted to live! Three years later, we are still very happy about our home and we are still deeply grateful to Lucy and her team! Lucy is a highly professional, informed, detailed-focused, and patient person, who listens to your needs and supports you in the process of finding the best home. She raises flags whenever she sees them, which is extremely helpful to people who are new to the process. She also kept an eye on our kids often, while we were touring houses, which was extremely kind of her to do. Lucy, you are truly the best!! read more

After owning our family home for 60 years it was an emotional experience to sell but I had the good fortune of having Lucy Mao with Compass by my side for the entire process. Her extreme professionalism and knowledge of the Market guided me through from our first walk-thru until the close of Escrow. Lucy was present for suggestions and improvements in order to make the house more appealing to potential buyers and was always available for questions whenever I needed help with Real Estate language on our paperwork. Lucy's relationships with the Vendors and the Escrow company were an added gift. I felt comfortable putting my total trust in her expertise and as a result sold our home on the first weekend with multiple offers for well over the asking price. I hope to share this recommendation to anyone who wants to have a smooth transaction for their Real Estate. read more

EASY YELP REVEW What do you wish for in a realtor? Just two words: LUCY MAO! Thank you. Okay...a few more words about super-realtor Lucy: Encyclopedic knowledge of the market, incredibly articulate, busy -- but never too busy for you, knows what to do to make things happen, does the leg work so you don't have to fret about it, has an amazing staff and associates who can help out when she's busy and, best of all, stays in control and keeps a cool head when things get crazy. Add to all this, attractive, extremely personable and Uber-successful in the wild, whacky arena of LA real estate! Lucy helped us find an amazing rental home when we relocated. She advised us on how to present to a landlord, and WIN in a tight market when we were in a pool of many applicants. When you're talking to Lucy, she has the answers to your questions. If she doesn't, she doesn't bluff you, but rather gets you an answer, usually within hours. She will make herself available day or night, in person, on the phone, via text or email, and will do what it takes to get the job done and again, most importantly, handle details that might keep you awake nights if she wasn't handling them. Does it sound cliche' to say, "You're in good hands with Lucy"?? I don't care, I'll say it anyway. I'm already talking to her about more real estate in SoCal. I found a jewel and I know it. I'll bet you will like her too! read more

Lucy Mao - Compass - Real Estate Agents Near Me - Pasadena, California

We met Lucy five years ago when we moved to California. She helped us to buy our beautiful home. Working with her was very reassuring at a very stressful time for us. Nothing was too much trouble for her nor was any question we had too trivial. When it was time to leave we did not even consider getting anyone else to help sell our home. Working with Lucy to sell our home was a dream - she guided us through the process step by step. She was never too busy to answer any questions we had. She worked so hard on our behalf hosting several open houses and got us a great offer for our house. We would recommend her to any of our friends or family. Thanks Lucy! read more

Lucy and her team (Nathan and escrow) did a tremendous job selling our house from start to end. You just have to trust her and she will guide you in the whole process and I mean she does know what she is doing (taken from my own experience dealing with her). She is very professional, knowledgeable and her expertise with her job in terms of advice, updates and progress with the sale is way above and beyond our expectation. read more

Lucy is an amazing wealth of knowledge for anyone looking to buy or sell real estate in the LA area. Before meeting Lucy, I never realized how much value a good real estate agent can bring to the table. Lucy's communication skills and attention to her client's needs are second to none. She has a great team in place that had made themselves available for every question or need we had. Nathan helped schedule all of our showings and provide a detailed itinerary for each weekend, while Monica came to virtually ever open house with us and provided clear guidance through it all. When we finally did win an offer on our home, we had to navigate a complicated escrow timeline that Lucy and Monica handled perfectly and smoothed out every nuanced issue that came up. I highly recommend the Mao team for anyone in the LA area. read more

My husband and I have bought and sold homes before, but this was our first time buying in southern California, and Lucy and her team were the perfect fit for us. We are so grateful to have found her through a referral from Compass agents, the Bellings Brothers. We asked a lot from Lucy, and she always delivered. In fact, she made herself available to let us first interview her at 2 a.m. local time when she was on a cruise ship in Japan. Lucy's above-and-beyond availability continued throughout the homebuying process. She was always available for a late evening Zoom meeting or an early morning phone call to guide us through the entire process and to answer our many questions. If we wanted to see a home when it landed on the market, Lucy or Nathan would make sure we saw it as soon as possible and would point out details most people would miss when touring a house. She also taught us how to effectively research a home and issue-spot permits and disclosures. We were searching for a family home at a time with record low inventory and record high interest rates, and we were very particular and discerning about what we were looking for with respect to size, location, home-type, and price. Lucy is extraordinarily attentive to detail and really knows the ins and outs of real estate contracts, which, as an attorney, I particularly appreciated. She also knows and has working relationships with nearly every seller's agent we encountered and helped us leverage that knowledge to form effective bidding and negotiating strategies. Navigating a market where bidding wars still reign was difficult and often frustrating, and we definitely bid and lost out on a couple of homes because we were unwilling to be an over-paying "irrational buyer," unlike so many in today's market. But Lucy was patient with us and ultimately helped us land a hidden gem historic home at UNDER asking price. She actually got us under contract moments before taking the stage to speak at a Compass event, when many others might not have been available. We could always trust Lucy to give us her logical, measured, and straightforward insight and advice on each listing, to prepare accurate documents for us, to create picture perfect offer packages, and to negotiate effectively with sellers' agents. Her extensive network of vendors and contacts also helped us start minor renovation work the day after we closed so that we could get our house in perfect condition before we move in. Lucy and her team are also kind and funny and a real pleasure to work with. Thank you for getting us a new home for the holidays! - S & C read more

Lucy made the home-buying process as easy as possible. She was incredibly responsive and helped me and my husband swing into action immediately when we were ready to make an offer. She was knowledgeable about the local real estate market, gave us great advice on working with the seller, and shared her fantastic network of contractors, inspectors, and other professionals with us. We needed to be out of town during the inspection but felt absolutely confident leaving things in her hands and she kept us updated every step of the way. The process of buying a home includes a lot of activity in a short period of time, and Lucy made a special effort to break things down into individual, manageable steps. It's also just a pleasure to be around her -- she is friendly, warm, and easy to talk to. In our case, we were lucky enough to get our first offer accepted but it felt like we had known Lucy for years. She has my very highest recommendation and I would refer her to anyone who is thinking of buying a home. We couldn't have wished for a better experience! read more

My husband and I met Lucy about 3 years ago to purchase our first home. Lucy was very knowledgeable, efficient , thorough, and made our purchase as easy as it could possibly be. Lucy became a dear friend to us after that. She also helped us with the renovation when we were in the process of relocation. We recently bought another house with Lucy in October 2020. She quickly located the candidates that fit our need, and showed us the properties promptly ( sometimes on the same day after we showed interest). Her estimate on the market was very accurate and we got our ideal house with a very reasonable price. Her network of professionals is amazingly reliable as well. I liked every lender/inspector/contractor/painter/electrician/handyman she referred to me. We are so lucky to have her. read more

Lucy is an amazing realtor. We were making a big cross country move, and Lucy took the time to tour us around Los Angeles neighborhoods, and to get to know our family's needs. She was so supportive and smart about the whole process in this competitive market! I love our neighborhood and our house, and highly recommended trusting Lucy with tour real estate needs. read more

I have to be honest and say that I was incredibly skeptical of real estate agents. Why do we need them, right? Well, after working with Lucy on our first home purchase, I COMPLETELY understand! My husband and I are so grateful for her and her team. Lucy is that perfect combination of humanity and professionalism--warm, personable, patient, but very business-minded and backs up everything she says with stats, facts, and strategy. Her knowledge of the business, the neighborhoods, legal jargon...it's all just mind-blowing. My husband and I had a limited budget but Lucy helped us navigate the hellscape that is the Los Angeles real estate market and found us an incredible home. She is trustworthy, experienced, and also just super chill. read more

Great communication skills - you'll understand the whole process Lovely personality Extremely Professional Really good at selling your home Really good at finding you a new home! Really takes care of you We miss her! I must've interviewed 4 or 5 realtors and she stood out way above all of them. I just didn't think we'd be able too sell the house quickly and for much money. But Lucy came with a very precise timeline and a huge estimated selling price. Not only did we sell and purchase a new house on schedule (in time for my wife to give birth and bring the baby home to a new house), but we sold the previous house for a price that was even higher than she had first estimated. This wasn't our first home-buying experience, and being able to compare the two processes, really made me appreciate how amazing Lucy was. I didn't just feel like we were buying and selling a home, I felt like I was totally educated on how the whole business works. She's so meticulous, and holistic, and kind. I really don't think you'll find a better realtor than her. She will get the job done and make you feel like you've made a great friend at the same time. read more

Lucy is the best to work with! She is not only an amazing presence to have with you through the home buying process, her deep knowledge of neighborhoods around the city and the constant communication and guidance is unparalleled. We worked with other agencies and Redfin, nowhere nears as seemless as it was with Lucy. Your previous home buying experiences that were positive will dim in comparison to working with Lucy and her phenomenally experienced teams (inspection, document sign etc) She focuses on your needs and wants as priorities, offering up solutions to getting exactly what you want. I wish we could buy a house every year just to work with Lucy!! read more

Lucy and her team are the absolute best. Lucy's knowledge of the market and understanding of our needs made us feel very confident during the home buying process, plus she's an absolute pleasure to work with. She goes above and beyond, is very responsive and detail oriented. After hearing horror stories from friends, my husband and I were so so happy we had Lucy on our side. Monica is also great, she has taken us to many showings and we appreciated getting her opinion as well. read more

Nothing I can write can say the amount of appreciation we have for Lucy. Her professionalism, honesty and work ethic sets her apart from all other realtors. As an environmental inspector, I meet brokers and realtors all the time. Lucy and her team easily stand out as one of the best in the Los Angeles area. Highly recommend. read more

After helping us buy or first home, we knew if we ever wanted to sell we would be going straight to Lucy. This year that time finally came and somehow she made selling our home an even more enjoyable experience than buying it was. She has a tremendous knowledge of the marketplace, and is a great strategist when it comes to little things we could do to make our property as desirable as possible with potential buyers. We ended up selling well above our asking price in the end. The only downside to working with Lucy is that now we know how great an agent can be, and it's going to be impossible to find someone as good as she is when we start the search for our next house out of state! read more

It's been more than a year since I had my first house. The reason I choose Lucy Mao as my agent because she's lovely and always try to help. She's also professional and knowledgeable, she educated me a lot of detail information and allow me to make my own decision. I'm a first time buyer, I learned so many things from her. She really took her time, planed trips well to show the houses. After purchasing the house, she assisted me with every single step, I appreciated the effort she made. I really satisfied, strongly recommended her to any buyer. read more

My husband and I met Lucy and Monica through his new employer's relocation service. We were living in New York when we had to find a place to live in the Pasadena area but couldn't see any listings in person due to the pandemic. Lucy and her team worked with us remotely to gather options, were receptive to our wishlist for ourselves and our toddler, and gave us their honest assessment of neighborhoods under consideration since we're new to the area. We flew to California during the pandemic and immediately moved into a rental house that Lucy's team had found for us and it has suited our family perfectly! If/when we are eventually ready to buy our own home, we would return to Lucy for help. read more

Lucy is fantastic! We went to her for the first time a couple years ago and weren't sure if we were ready to buy a house but wanted to start looking and get a sense. She and her daughter were SO helpful and understanding. We had seen a couple of other realtors that seemed to want to push us into buying a house quicker than we were ready for, probably because they didn't want to waste time with people who weren't sure. Lucy doesn't do this. She knows that ultimately it's up to you to decide when you're ready and they will wait until you find the right place. If you're at all interested in looking into buying a house they are such a great resource and when you ARE ready, they will be there for every step of the buying process and work really hard to make sure it's as smooth as possible. read more

Lucy and her team offer the highest level of professionalism and warmth. She focuses on building a long-term relationship with the client, rather than handling a short-term transaction. This relationship is important because when it comes to real estate, you want someone you can trust on your side! She's knowledgeable, patient, responsive, and gives out the best Thanksgiving pies every year! We are so lucky to have found her (and go back to her every time when we or our friends need advice on real estate-related matters). read more

Lucy and team are welcoming and friendly! We first met through a relocation consultant when we moved to Pasadena. Her ability to quickly pickup on our styles and likes/dislikes made our search more efficient. Even since our first move to Pasadena, she has continued to be a trusted real estate resource for us which has helped us with 2 additional moves. I would highly recommend her expertise! read more

Lucy is the best. I'm used to hiring and interviewing people as a part of my job so when it came to interviewing real estate agents, my wife and I did our due diligence. When we met Lucy, we instantly knew she was the right person for us. She is extremely knowledgable of LA real estate, she has years of experience, and an amazing work ethic. Many days we needed to communicate multiple times a day and while Lucy is very busy, (that's a good sign!) she always made us a top priority. She explained everything that was going on and was extremely clear about what each of our options were at every stage of the process. Lucy is also a ton of fun and was such a pleasure to work with. However, don't let her niceness be mistaken for weakness. She's tough and honest and doesn't mess around when it comes to getting you what you want. She'll fight for you and you'll need it. LA's a competitive market and one of the major reasons we ended up with an incredible house in a wonderful neighborhood was because of Lucy. Long story short, her savviness allowed us to get an offer in at the perfect time. Had we gone with someone else, I doubt we would have our house. I now recommend Lucy to anyone looking to buy or sell. I also urge those same people to interview other agents. Having that context will clearly prove that you should go with Lucy. read more

We were looking for a condo and we're recommended to place our trust in Lucy Mao. That was a great decision. Lucy fully understood what we were looking fur and took us to a number of very nice properties. Her thoughtfulness and attention to detail is outstanding, and she found us the perfect place in one single week-end. I would not hesitate to use her services again and I do recommend her without reservation. read more

Lucy helped us buy our home in 2018. She came highly recommended from our very close friends who had just bought a home with her assistance as well. The home we were after had a lot of offers partly due to the high foot traffic that the sellers brought in by putting in a low listing price. Through Lucy's guidance she helped us put in an offer above the listing price with no contingency that helped make us stronger candidates. She also recommended we write a letter to the sellers which helped persuade them to sell to us. Lucy's experience shows as the price she recommended us putting out is exactly what the home appraised for. It's been 2 years and we are loving our home. Lucy still sends out emails to us to grab a pie during the holidays. She has been great and we will definitely be looking to her when we want to upgrade. read more

Lucy is the best! She made our first time home buying experience a breeze. The only downside is that we don't get to see her as much now that the deal is done! read more

As a lender, I've worked with Lucy on numerous transactions the past few years. I work with many local agents and Lucy stands out as a true professional. So much so that I welcome the opportunity to refer clients to her whenever I can. read more

It has been a great pleasure working with Lucy and Monica. As a real estate broker for 24 years, I have been working with many realtors. I can say Lucy and Monica are one of the best. The whole transaction was so smooth and escrow closed without delay a single day. Highly recommend them! read more

Lucy is my favorite person. She is not only helpful but she fast, efficient, responsible, caring not only her job but every little detail. She helped me step by step and also she is very patient explaining all the steps and details. read more

Lucy and her team were fantastic to work with!! Even before my husband and I started working with her, Lucy spent an hour talking us through how everything works. We had no idea where to start since this was our first home purchase. When we started looking at homes in person, she listened to our concerns and understood our needs. She was great at checking in, even if nothing much was going on. When we were finally ready to make an offer, she talked us through the offer process and answered all of our questions. Once our offer was accepted she helped us with every step, explaining all the paperwork and even told us what we should expect with escrow and our lenders. Lucy is so knowledgeable and friendly. You can tell she really cares about all of her clients. I can not recommend her enough! Thank you Lucy!!! read more

Lucy Mao wasn't just a professional real estate agent but the warm and pleasant person who I met. First of all, she deals with all the work neatly and completely in time. I'm impressed how she understood all my needs and detailed request then she encouraged me to prepare the right track to make it working. Furthermore, I got so moved by her passion to help me and my family which wasn't even part of the work. For example, my daughter left her toy somewhere at one of showing home and she was very sad on it. When I told Lucy about it, she asked around other realtors and finally found it and brought my girl that toy. Although it's not part of professional work, this kind of episode warmed my heart and my family's. She never disappointed customers in terms of business and dream home hunting while weighs what important thing is for the family. read more

Lucy and her team is the best. Lucy is responsive, honest, knowledgeable and friendly! We have been searching for the right home for many many months and Lucy was incredibly patient with us. I never felt once rushed or feel pressured to make decisions. I don't think we could have bought the home in this crazy market without Lucy and the team. We will for sure look for Lucy's help when it comes time to sell our home or buy another. Thank you for your wonderful service Lucy! read more

We were first time home buyers, and Lucy (and Monica and Nathan!) really helped us understand the process well, and helped us feel totally confident by the time we were ready to buy. Incredibly knowledgeable, responsive, patient, professional, and just plain nice to talk to! We are very thankful for her help, and would recommend her enthusiastically to anyone. read more

Lucy helped us rent a house in Arcadia and later purchased one in Arcadia. She and her team is fanatics and we were very happy to work together with them. She is super patient with us first-time home buyer and very responsive through the whole process. It was a daunting task of purchasing a house in LA area, but with her help, things are much easier, since you are assured that she is always on your side and strive for the best deal for you. It's hard to imagine any other agent could do better than her. read more