I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

Great company. I ordered a few trophies from them and they did a wonderful job. It was completed in…read morea very timely fashion and meet all my needs. The pictures on the website do not do justice as they are better in person!!!

Our agency has worked with Hit Trophy for over 20 years and we have always been very pleased with…read moretheir products. Our organization has yearly events for which we need trophies, plaques, medals or promotional items. Hit Trophy demonstrates excellent workmanship on all products we've received from them, and their varied choice of items is available at very competitive prices. They are also timely in supplying personalized products to us when we are short of time or under pressure. And they are great people with whom to work. I highly recommend their team and their products for all your event, sporting, or promotional needs. Judy Van Wagner, Executive Director, CPC Women's Health Resource.

The furniture style at Sauder Store & Outlet will appeal to you if you like a look that bridges…read morebetween country and modern. It's not hardwood furniture, but if you need the affordability of melamine, they can hook you up. The pieces are streamlined, but not "industrial." They have clean lines, similar to Ikea. See my photos. They are also meant to be assembled by the customer, just like Ikea furniture. For a fee, they'll assemble it for you. The furniture showroom was very attractive. Couches invite you to sit in front of one of their coffee tables. Try out the drawers to see how smoothly they glide. The prices are lower at the outlet than elsewhere. This furniture is also available through Meijer, K-mart, Sears, Officemax, Office Depot, etc. however I assume that the variety of available models and colors is greater at the source. For a list of local retailers, see: http://www.sauder.com/CustomerService/Find-Retailer.aspx I only got a little time to stop in and look. I was with a group for the quilt show, and we only stopped long enough to see if there were any quilt racks. Didn't see any, so we hit the road. I wouldn't mind going back to browse.

The 2 stars are for the furniture. The missing 3 stars is for the customer service. My wife and I…read morewere in there about a week ago. No-one else in the store but 2 employees. We walked all around the store looking at various items, interested in a couple, but not one did anyone approach us. I will not hunt down a sales person when I am the only customer in the store. I can and will spend my money somewhere else. They didn't even say hello. I know that I am stubborn about these things, but I am not going to see someone get a commission, from my money, if they don't even acknowledge our presence. Even when we walked within about 10 feet...nothing. Poor service!!!!!!!!!!!!!

We had our AC go down on one of the hottest days of the year. They responded very promptly and…read moretheir service was exceptional! I would highly recommend HL Fraas! Foundation Steel

From the owner: Fraas Heating & Cooling provides professional air conditioning, heating, indoor air quality, water…read moreheater, services to the Northwest Ohio Area.