Service was nice but they lied about the warranty that we paid $300 for. Typical slimy furniture…read moresales people. The "oops proof warranty" or whatever it is is a giant scam and making a claim took months just to get a response, The word discount in the title tells you everything you need to know, had our brand new couch less than a year and it's falling apart and the corporate warranty service does not give a flying f word. Steer clear

Bought a lift recliner 2 mos ago. Sales person was great, chair was delivered as promised. All…read morearound good experience‼

Good mattress, good service at the store, good price. The problem was delivery. They used a…read moredelivery company that did not perform services paid for, and would not issue a refund.

My first big mattress experience was great. Barry was there to help us though all of our questions…read moreand help us finally decide what we wanted. Highly recommend!

I have purchased 2 different living room sofas from this store. Service was ok. My daughter decided…read moreshe wanted a nice sectional and wanted to shop local and get a quality product and was willing to pay a lot. Everything was fine during the ordering and purchasing process, but once the sofa leather started losing its finish then she was treated awful by the staff of Heritage House. I'm never darkening the door of this establishment again. Horrible experience and unprofessional service!!! Zero stars!!!

STAY AWAY FROM HERITAGE HOUSE FURNITURE!!!…read more Horrific customer service. Horrific products Low value for price I purchased a high end Smith Brothers couch from Herritage. The fabric is an S fabric. I called them to find out how to clean it. Maxx recommended "Guardian soil and odor cleaner". They know the fabric. They SELL the cleaner. Maxx even showed me where to buy it on Amazon. Claim they use this to clean their Smith brother couches. I used the cleaner & it destroyed the fabric. The fine print on the bottle indicates "never to use on S fabric". When I pointed this out to the owner, she then lambasted me saying "it's not their problem because cleaning soiled furniture is not their business". She was extremely rude. I don't think I've ever been mistreated by a business as badly as this one. When I asked if Smith Brothers could repair the cushion, rather than being polite and stating that they could provide a new cover, if I was interested in buying one, she dealt with semantics saying that they don't repair couches. After quite a bit of very rude discussion I did find out that I could buy a replacement cover. Why she didn't offer this straight out is a testament to how horrific this business is. Do yourself a favor ...Stay away from this company

Yes my name is Debra Stevens and I want to thank furniture Palace for helping me with my recliner,…read morethe gentleman's name was Juan and Leo for helping and is very fast manner. My hat goes off to both of them they were super and very kind thank you again and like I said I always recommend furniture Palace to anybody I know.

Clifford the manager and Joe the driver are the best. seriousIy! they really do care about their…read morecustomers and making them happy. we had a issue but it's not worth mentioning because those two took care of it immediately... we only got the furniture set but now we are going back to get all our kids beds as well! highly recommend if you deal with Clifford

My husband and I purchased a new bed from Shea's. The salesman was very polite and knowledgeable…read more He wasn't pushy in any way, shape or fkrm. He allowed us to look around and make our own decision. The overall purchase was a nice experience. The delivery and set up went smoothly. Their price was well below what the other non-locally owned stores offered, and the quality of our experience was much better. Will be purchasing from them for our needs in the future.

I ordered a queen mattress and foundation on a Saturday and was very pleased with helpfulness of…read morethe sales gal (although not wearing a mask). Delivery scheduled for Thursday. Delivery people very polite but unfortunately queen foundation would not fit down our stairs. So solution would be a split foundation for another $60 cost which they could bring back in the afternoon. But when they called back to store the manager said that there would be a $40 delivery charge. The issue was not their fault (or mine really as a I had no idea it wouldn't fit), I called and asked for no delivery fee, he said no. I spent over $500 and now another $60. End of story, no negotiation or seemingly care that I would not shop there again. I felt that for a small act of negotiation, they would have had more business from us but the manager was not interested in that point. I won't be back there again and I feel bad about that since they are locally owned. A small gesture would have gone a long way

I have had previous bad experiences with ABC Warehouse, but I decided to give them another shot…read more Last February, I ordered a washer and dryer from them (this being the "another shot"). I was scheduled for delivery, left work, and they never showed up. I called and they said I wasn't on the schedule at all. We rescheduled. I left work and waited. The driver called me from nearby to double-check that I actually wanted both an electric dryer and a gas dryer (which were the two items they had on the truck). Of course, that is not what I ordered, so they took both items back to the warehouse and rescheduled again. I left work and waited. I eventually called to ask where they were and they told me my appliances had already been delivered (on the day/time the driver called to ask if I wanted two dryers). Once I explained what happened (and they confirmed the situation as if I was just making it up to get another set), we rescheduled. Finally! I get my washer and dryer. It's been weeks, at this point. The washer didn't work from the moment it was plugged in. I called to let them know and they told me I had to go through the warranty company. I (very frustrated, already) called the warranty company. The agent I spoke to told me that is complete nonsense. They delivered a defective unit to me and I needed to call them back and demand a replacement. I did and they delivered a new one, with every person I spoke to along the way telling me how they were doing me a big favor...for replacing a defective unit they delivered to my house...RIDICULOUS! Well...here we are, just over a year later. The washer no longer locks or spins...and guess what? My warranty is up as well. I KNEW not to go back. I knew. Yet, I tried again. I am the queen of second (and third and fourth) chances. (That's why they didn't get a bad review a year ago.) Never again, though. I don't know how in the world they are still in business. I have not had a single good interaction with them. It CAN'T be just me.

I am very disappointed with ABC Warehouse and specifically one of their employees. I do not know…read morehis name, but he needs to be fired. He did not attempt to listen to a simple issue I was having and instead chose to bate me and make me seem like I was an idiot and upset me. Then he had the audacity to say to others at the store that he had dealt with me on a TV and that is why he treated me HORRIBLY. I have never had an issue with them in the past, and I have bought thousands of dollars' worth of items from them. Not just this, but I did not receive what I purchased. And they did not complete the installation as they stated they would. So, needless to say, my car started doesn't work correctly and they are unwilling to help!!

BUYER BEWARE RUNYON'S FLOORING AND FURNITURE in MONROE, MI…read more I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon's. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon's purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture's specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for "their work." (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to "shut up." 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to "come to rip the floor out and put it into their rental homes" but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon's may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached.... This is what we went through with them, in our new home, when I was pregnant. They didn't care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. Had to take additional action... still an ongoing and unresolved issue for nearly a year.

I have been a loyal customer of Runyon's for well over 10years, I have them install carpet and…read moreflooring in my first house. When I purchased my new home Tony worked with me told him my budget,and I couldn't be more happy with the results. I purchased almost 1400 square of new flooring. New furniture his staff was courteous and very efficient. They delivered everything put everything together. They beat all other big chains stores prices by a lot. I highly recommend them. Thankyou Once again Tony you and your staff knocked it out of the park once again.

The were two people working and two other customers (a couple) in the entire store. Neither…read moreemployee greeted us or asked us if we needed anything. We left shortly after our arrival, furniture can be bought in a lot places. We drove two minutes down the road. The moment we entered the competitors store we were greeted and asked if we needed anything. We made a purchase 30 mins later. Moral of the story, customer service goes a long way. You may want to re-evaluate who's working for you or you may not continue to be in business. Your teams level of execution is poor. Don't waste your time with Furniture Row.

I ordered a couch on July 4th. Was told I might not receive the couch till the end of September. I…read morebegrudgingly agreed. I received a call and text in mid August telling me my couch was ready to be delivered. I set a date and got a delivery time frame. The day before delivery I moved everything in my living room to make it easy for the couch to be moved in. Later that day I received a call from the manager. The wrong couch had been delivered to the warehouse. My couch wouldn't be delivered till DECEMBER!!! What a joke! I know it wasn't his fault, he was just the messenger. How does a company operate like this. Buy here only if desperate and no other options are available. I'll never shop there again.