Love their customer service!!! Terry helped me with insurance for life, umbrella coverage,…read morevehicles, and residence and landlord policies. Rates beat Allstate hands down by more than $5000. Left Allstate after crazy increase by Allstate. This office even respond to your calls quickly and will email documents fast when your need them. Very surprised and they offer something to drink when you show in person on hot days. No problem paying for insurance but treating customers with the care you show has earned my loyalty.

Crystal and her team have done an exceptional job helping me plan and manage my insurance accounts…read morefor over 5 years now. She's the hardest working agent I've ever had!

Excellent customer service, they care about the customers needs. Great location. They helped me…read morewith my health and life insurance.

Great customer service from Daniela panucoshe's the manager she helped me with my claims the claims…read moredepartment in California was not answering I had to contact her through my lawyer and Texas to get my claim done it took a couple months but it finally was done thank you for being patient and thank you for the great customer service Miss Daniela

This insurance company is a crock of BS! Customer service is non existent. You can't get anyone on…read morethe phone. My car was wrecked airbags deployed I have left multiple messsges in a total week I have talk to 2 people one of which is a supervisor with a terrible attitude. I have a car that is a 2023 high end vehicle basically they sent me a check out which they never told me or contacted me about to fix my car but I can't even get them on the phone to get my vehicle released. PLEASE I BEG OF YOU! Do not use this company they are very unethical

It is this time of the year where some insurance have to be renewed and who else than Steve Wilson…read morea great insurance professional! He and his team are dedicated agents who go in great lengths to find the best pricing and insurance coverage.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone. As a Farmers® agent here in West, Texas, I help customers just like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options--whether that's auto, home, renters, business insurance and more. We write insurance throughout the state of Texas and we're here when you need us.

DO NOT deal with this company. One of their customers hit my friend's car and then after dealing…read morewith Loya customer service for several weeks, he couldn't find any collision center that would fix his car. No collision center he contacted would work with Loya insurance. His own insurance company is currently fixing his car and then they will go after Loya to get their compensation.

I have NEVER encountered customer service this horrible...anywhere, ever. Their driver hit my car…read morein November '25...it's now January 31 and I finally received the payment (of under 2k on a car they deemed totaled). They don't return calls until you leave dozens (no exaggeration) of voicemails. Their claims adjusters are rude and do their best to speak extremely fast and unintelligibly. I had to report them to the department of insurance to finally get a call back (after which they dropped the ball again). They guessed my car's mileage, never requested it and were 20k high, I had to send them time stamped photos of the odometer which they claimed they didn't receive, I had to send three times. Same with comps they requested after I disputed the value they placed on my car. Before the accident I had a mechanically sound/physically perfect car. It's an old car but it had nothing wrong with it. They gave me less than 2k...in no way enough to find a car in the same condition (or in ANY drivable condition). I wound up having to shell out 8k to get a used car. Absolutely corrupt, inept, disdainful - there was not a single person I spoke with who displayed any interest in helping me, it's as if they're trying to be rude to make you give up. Sadly, none of us have a choice if we're in an accident and the at-fault driver has this insurer. TLDR - they're horrible, keep a close record of how many calls you had to make and document everything. Be prepared for a very bumpy ride (or no ride at all when they're done with you). They shouldn't be allowed to do business.

I went in to process my international driving permit this morning. This is the only AAA location…read morein El Paso according to Yelp listing, and the next one over is in Las Cruces. There was no line when I entered the office, and I was in and out of the place in less than five minutes. It was amazingly smooth. I was greeted by a nice lady, and I gave her all of my necessary items to process for a permit, i.e. application already filled out and signed, two copies of passport photos with signature on the back, my current Texas driver license and $20.00 processing fee. I think she only asked me one question as to where I was going. Then she got an International Driving Permit booklet and started to fill it out, affixed my passport photo and stamped around it. She asked me to sign the booklet, and gave me a receipt for my payment. That's all. It was too easy. She told me it was good for one year from the date of issue (it is the same date I arrive in the country of my destination). Very good service! It was fast. Thanks, AAA!

Terrible customer service. I called in the AM hours and after holding for about 15 minutes, I was…read moreforwarded to leave a call back number and reason for my call. No one called me back. I called at 6 PM and someone finally answered only to tell me that triple A of TX will only insure my home if I have a vehicle insured with them. Well, what if I don't drive or own a car. Not to mention the fact that I called before o bought the home to get a quote. No one ever told me I needed to insure a vehicle in order to get home insurance. Sir, may I suggest if your job is in sales you don't take a condescending attitude with potential customers.

This is such a horrible insurance and customer service. The holder of this insurance policy hit my…read morevehicle on Saturday at 8:30 6/11 five days later My car has not been picked up for assessment, and they are declining to give me a rental until the auto shops picks up my vehicle What the F!!! is that. Plus the auto shop is in Los Angeles, and they are picking up my vehicle in Long Beach, FRED LOYA is in TEXAS and they work Mountain eastern time, meaning that I will go on a sixth day without a rental. WTF. And I have to accommodate the insurance because they hadn't gotten that insurance holder's statement or taking liability for hitting me. What a disgrace of insurance and says they are for Latinos. Really make accommodations to assist all states equally and not just have Mountain Time so that I have to spend 8 hours trying to deal with this issue. Car rentals are open 24 hours, the rental can be set up so that I can pick up a rental after 6pm California time, but noooo because the auto shop does not have my vehicle in their possession, I cannot get a rental. REALLY never had this happened to me before. What a horrible insurance!!!!