Shortly after moving into our new rental home, we discovered that the screen on our patio door was…read moretorn. After reaching out to a few different companies with no success, David offered to drop by that afternoon. He quickly assessed the situation and suggested that we repair the old screen door rather than buying a new one. He offered to re-screen the door at a very reasonable price, and even gave me a lift in his truck to the local Rona, to drop off the replacement door we'd purchased a few days earlier (which didn't fit). Within a few days, the door was fixed and re-installed on our patio. He definitely went the extra mile, and we couldn't be happier with the product or service.

Came out right away, secured the broken door, cleansed up all the broken glass, and came back at a…read morelater date to replace the glass. Great communication,

Excellent personable service. Next day for cut glass. Excellent results. I highly recommend this…read morebusiness.

West Coast glass was excellent to deal with…read more They provided quick efficient service everyone from Trish at reception to Dimitri at install installation were excellent to deal with. I had a glass roof on my patio that another roofing company damaged and could not repair. WESCO was able to quickly fix the problem. Everyone from Trish at reception to Dimitri with installation are excellent to deal with. Highly recommend

the WORST customer service EVER! The technicians showed up…read morebefore the appointment time. My husband was in a meeting and asked them to come back later at schedules time. They said no. So one of the technicians went upstairs to meet my son, who was working as well. Soon after a second guy followed, but wearing his boots, all the way to the second floor on our light colour carpet. I called Wesco Glass. the project manager/owner returned my call 2 weeks after. "Were you there?" He asked. i said," no, I was working." "your son is a liar!" what the hell!! He kept saying "show me the picture that my technician was wearing boots in your house.. this conversation has blown my mind! What a terrifying conversation! besides the way he talked, the guy (the owner) was yelling too. at the end he said, " don't call m, don't wast my time with this..." I hang up. No need to listen anymore. i

My bedroom window was crack and there were 3 holes in the living room door from where the cold air…read morewas coming in. Woo, a technician from action glass came in and fixed the cracked bedroom window by replacing it with new window. He was knowledgeable about the kind of frame and fixed the twisted frame. He was honest to tell me that original weatherproofing is in good condition and does not need replacement. He filled the gaps in the door as well. He was nice, easy to communicate, honest and did a good job. Would recommend him!

I was having a problem with my patio sliding door due to some busted rollers. I phoned around, and…read moreone glass company said they could not help me because I did not have an account with them. A second company told me that they only did garage doors. I contacted Action Glass in Coquitlam and spoke with Mike. He listened to my concern, assessed the situation, made a couple of recommendations to address the busted rollers and possibly a worn out tract, provided me with a reasonable quote, and scheduled a technician to come and repair the sliding door. Less than a week later, Chris, Action Glass Technician, came to fix the problem. He explained to me the remedial process and even showed me the defective parts he would replace. It felt good because Chris was transparent and trustworthy. He only replaced the busted rollers and did not change the tract because it was still in good working condition. The final bill I paid was 1/3 less than the initial quote. The following day I phoned Action Glass and had a conversation with Arlene. I expressed my appreciation for the work that Chris provided, and for his friendliness and professionalism. A few hours later, I received an email from Leanne Roth, Business Development Manager, thanking me for the feedback I shared about Chris. A week later, a written thank you card and a Starbucks gift card arrived in the mail from Leanne. It was such a pleasant experience dealing with the Action Glass Team from the beginning to the end of the transaction. Their whole crew was excellent! You hardly see this kind of strategic customer engagement anymore from a lot of the companies out there. From hereon, every time I have a glass concern, Action Glass would be the first one I would call again.

Bought a 12 foot sliding door and a french door, and had major issues with both…read more Sliding door - we had been told that Westeck must do the installation of the door and were charged $2,200. They actually ended up outsourcing it to another company who had 2 people for 3 hours doing the install. They installed the door flush with the interior wood frame wall, not the drywall, meaning that the door is sticking out too far on exterior, and extra work had to be done to mask the interior issues. French doors - the jam/frame is not rigid, is completely flexible which is a nightmare to install. They need to make the frame rigid, by having a wood core with fibreglass exterior. It seems like just cheap plastic and the frame now is not straight. Management does not seem to care about customers and does not want to hear feedback on products.

Something seriously wrong with this company. They are unresponsive once you ask them about how…read moretheir U-value compares with other window manufacturers and show them quotes. To get a U-value down to close 1 you have to get triple glaze PLUS all the coatings which makes their windows completely. I've never had calls go unanswered and emails with no reponse. If you want overpriced windows and no customer service then look no further!

I moved in to my condo in May, and on move in, discovered a hole in the outer layer of glass in my…read morelarge living room window. I contacted the strata, who put Illusion Glass in touch with me, and Dave came out to take a look. FF to today, they came out and replaced the window. It was scary to watch (Dave was out on a little ledge below the window, obviously with a harness as I'm on the top floor) but they managed to make it look completely effortless, and were in and out within an hour. They didn't rush the job though, they were efficient but thorough, and also very personable and friendly. I spoke with Candice on a few occasions, who arranged both visits and came to help on the second, and she is lovely. When they left, the only thing different was that my window didn't have a hole in it - they cleaned the new window inside and out, vacuumed the little bit of stuff that came off the seal, swept the ledge, and packed up everything and took it with them. tl:dr - recommend, recommend, recommend. HIGHLY RECOMMEND.

Highly recommend! Prompt service, and very reasonable price (lower than 2 other quotes)…read moreGino was not only a master old-school glazier, but a warm and funny dog-loving human too. Did an excellent job replacing a thin curved windowpane, w/not a trace left behind + a polished pane.

This was my second time using Vancouver Glass. Both times were for small home projects. Rhonda on…read morethe front desk helped me both times and was wonderful to deal with. After answering all of my questions, she gave me a price and time frame and was spot on with both. Very happy customer.

We hired Leo to complete window work, but when it was time to do it, Leo didn't come, he hired…read moresomeone else. That guy was rude and did not do a good job, and they wouldn't come back. Save your trouble and hire someone else.

A big shout out to Leo and his team on a job well done. It has been a month of torrential rain and…read morethe boat windows no longer leak! The follow-up was terrific and I would not hesitate to recommend Next Level Caulking.