VERY RUDE and RACIST!!! I have put my information to a website to get my car shipped, and they texted me, e-mailed me, and called me many times regarding the offer. I decided to go with them. I'm an international student and I explained my situation to Basil and the woman that I talked on the phone. My situation was, I wanted to pay by credit card. In the beginning I have not mentioned that my credit card was not from USA(I have used my card over probably thousand times in the USA for almost 5 years). After my card got declined. Basil and the woman tried to help me and find a solution to problem as it should be. They were being very nice, and they were trying their best to win my business. However, this guy (I don't know his name) picked up the phone from the woman and started explaining the same thing that Basil and the other woman explained it to me earlier. The problem was that I needed an American Credit card, because they don't take cards from some countries. With the guy's words "We don't take cards from middle eastern countries bla bla bla". I understand everyone does their business differently and they might not accept credit cards from different countries. However, this guy "not knowing how credit cards work" was trying to make sure to mention "Middle East" many times. He will probably read this so I want to give a quick explanation, Every card who works with VISA,Master,and Amex basically works under the same system for security purposes. Mentioning "Middle East" many times is nothing more than a discrimination. Later on when I obviously got angry and told him that he cannot talk to me this way, and it has nothing to do with middle east (Btw the country is located in europe/asia hahah), knowing that he did wrong, he started yelling and tried to fix the situation by saying " I am a black man from Jamaica". I exactly said "What does middle east and you being black from Jamaica has to do with you carrying my car". The funny part is that, just before this guy picked up the phone, i was about to call some friends to borrow their credit card from USA to finish the transaction, and this rude man messed up three other people's work, and time that they(including the woman, Basil, and me) put. It is such a shame that in 2019 with all the sources we have, a person who is from a service industry cannot keep his temper low and can mess up his co-workers nice work. At the end, I am glad this happened because you cannot trust a company with a worker(maybe possibly an owner ) like that with your car. So, if you are going to ship your car like how I was about to do it with this company, Think at least few times. If you gonna be in contact with Basil or the woman, you will probably be fine, but definitely avoid doing business with that discriminative unprofessional guy. read more

This is my second review for Luna auto transport, as they pull down my first review. Luna is a great company honest folks dealing with a horrible yelp scandal. Yelp has been known for taking down small businesses good reviews and leaving them under not recommended for not paying a monthly fee to filter reviews, here's a link I found on google : http://amp.timeinc.net/fortune/2015/04/07/yelp-reviews-controversy to prove of the scandal happening to Luna as well as to other companies around the world.I transport a lot of cars this is my fifth car I've shipped with Luna auto transport, this time Richard helped me ship my Aston Martin from Miami to New York. I've never had a problem with Richard he's the nicest person ever. I highly recommend all customer to do their research on the yelp scandal and to also scroll to the bottom and take a look at all the reviews yelp has been pulling down . I also highly recommend Luna auto to anyone looking to ship their vehicle. read more

This is my second review for Luna auto transport, as they pull down my first review. Luna is a great company honest folks dealing with a horrible yelp scandal. Yelp has been known for taking down small businesses good reviews and leaving them under not recommended for not paying a monthly fee to filter reviews, here's a link I found on google : http://amp.timeinc.net/fortune/2015/04/07/yelp-reviews-controversy to prove of the scandal happening to Luna as well as to other companies around the world.I transport a lot of cars this is my fifth car I've shipped with Luna auto transport, this time Richard helped me ship my Aston Martin from Miami to New York. I've never had a problem with Richard he's the nicest person ever. I highly recommend all customer to do their research on the yelp scandal and to also scroll to the bottom and take a look at all the reviews yelp has been pulling down . I also highly recommend Luna auto to anyone looking to ship their vehicle. read more

We had a great experience with Luna Auto Transport Logistics .This was our first time having a car shipped, so we were a bit nervous about everything, but it all went perfectly. Our driver was a really nice fellow named Tim with C & C brothers enterprises Llc and he was great about being in contact with us to coordinate the pickup, from the day before, to the day of, and then same with the drop-off. And the time to deliver it was really quick - just 5 days, from Montana to Florida. Moving across the country was kinda scary and fraught with weird//difficult choices, but we absolutely feel like we made the right decision to ship our vehicle, and we're very glad that we chose Luna auto transport as our transport broker/company. Hopefully we don't have any moves like this in the near future, but we will definitely use Luna auto again if the need arises. read more

The Jamaican owner Richard threatened murder after reviewing our yelp review then texted us images of our home address saying 'home sweet home? Enjoy your internet adventure' (images attached) then went to our work and posted made up insane lies similar to what other reviewers said Luna did to them on their personal facebook back in 2018. It seems they are suffering from mental illness and severe drug use but their threats should be taken seriously. They were reported to FBI, ic3 and police who are investigating them for use of the 'Dark web' which they also threatened to post our information to after they stole $1,100 from our bank accounts and never transported our car and cost us an extra $1,000 in rental car fees and parking lot fees on top of what they stole. God help anyone dealing with them. read more

My husband is in the military, money isn't the best due to the shutdown so we were really hoping to get a good rate so we can have our car shipped into Texas. Samantha was super nice I had great conversation with her. She also grew up to be a military brat so she understood how hard it is when it comes to moving and getting your belongings back home with you . Not only did Sam help us with pricing but she also gave us a driver who specializes in military moving . Once they delivered our car they thanked my husband for everything he's done to protect our country . That meant a lot because people don't understand how hard it is having a spouse in the military. They sometime take things for granted . Thank you Sam ! I appreciate everything you did for me and my family . read more

Bottom line up front: Samantha with Luna Auto Transport will get your car to you in great condition! Summary: I am in the military and we could only ship one car with the government for free, leaving shipment of our other vehicle on our dime. We chose Luna Auto based on the google reviews which seemed mostly positive. Luna Auto Transport is registered as a broker with the DOT. You can look for yourself, they have a good record with the government. As of this writing, no crashes. Pretty good! Samanthacan be hard to get a hold of sometimes, but she did communicate every step of the way. (I am kind of nosy and want to know everything.) She brokered our car from Norfolk, VA to Honolulu, HI with no issues. read more

I called Richard again because I needed my car back in Colorado for a business trip and Richard explained to me that yelp removed my previous review and placed it all the way in the bottom under not recommended along with 48 other great reviews from other customers. I couldn't believe yelp removed my review because on my phone the review still showed but when I logged onto another phone I realized Richard was right ! Yelp is fake ! How dare you remove customers reviews? I had to create a new page to prove a point. Below is screenshot of my previous review. To new customers looking on Luna's review please don't waste time on reading all these fake review because the REAL reviews are placed on the bottom. read more

I had the most professional and positive experience with this company. My contact person was David he was so helpful and knowledgeable he answered all of my questions he really assured me by answering my calls or calling me right back that this was the company for my port. This was my first experience transporting, the port was for my youngest son who's now an USA Airmen ...David was able to find my dream driver named Mike. Mike was on time with pickup and delivery from IL to USAF base in UT. They both made my overall experience amazing I will definitely use Luna again... I can only hope that I can get the same to young men to help me next time around. Thank you David and Mike my God bless you both!! read more

Response time was about 15 min after requesting quotes from multiple shippers. Richard gave me a fair price and was very knowledgble about the shipping process. I decided to use Luna to ship my truck. Truck was picked up on time and got to me very quickly. I had another shipping company that contacted me almost every day after I had already booked with Luna trying to tell me my vehicle would not be picked up because it was priced to cheap. Big scare tactic from a shady other company. Richard reassured me that it would be picked up on time and received on time. All went well. I can't say enough good stuff about this company. Will defiantly use them again or recommend to others. Thanks again read more

I found Luna online and since the moment I inquired about shipping my vehicle Richard took care of the transaction and made everything very smooth. I traveled from out of town just to get this car and Richard was always on top of the situation communicating and following up via email, text and phone. The car is exactly the way I bought it I wanted an enclosed but Richard reassured me an open trailer is just fine and also the least expensive option. I'd definitely do business with them over and over again. Luna's customer service was remarkable, to be honest I thought the shipping process was gonna be more challenging but because of luna everything worked out great! read more

Filled out the quote form on the computer and Received a prompt response and a phone call from Samantha offering any assistance . After an hour of my booking Samantha called me back with a confirmed driver and explained to me that my route was a popular route which was the reason a driver had confirmed so promptly other wise I would've been confirmed within a 72hr window. Everything was super smooth and efficient. The name of the company that picked up my vehicle was called King Trans. The drivers whose name was Joshua contacted me frequently and update me about my vehicle. I highly recommend Luna auto as your transport company as well as Joshua with King Trans. read more

First inquiry back in April. On May 26th sent another inquiry received quote of $600. Based on this submitted request and paid deposit on May 28th. Received receipt with quote again of $600. Sent note asking if we could confirm pick up by date. Called to confirm question and was told problem with order, price not valid. When I asked why I was told can't guarantee a quote from April. This place has a lot of good reviews but I was treated with disrespect and cancelled order. Do not recommend as bait and switch occurred to us. From receipt paid on 5/28: Price Quote: $600 Payments Rec'd: $150 Total Balance: $450 Deposit Due: $150 COD Amount: $450 read more

I needed to get my daughter who's in college a car so she can have to go to school and work and I was very skeptical about using brokers due to what I read online . I called Luna auto and they took very good care of us . My daughter received her car on a Sunday which was perfect, she at least had a car to use on Monday . I wasn't on the delivery location to pay the driver but he took my credit card information for his payment which made life easier because me and my wife didn't feel comfortable with our daughter having a huge amount of money in cash . Thank you to Richard and Samantha for the great experience. read more

I am pleased to say how great Samantha with Luna auto was in handling my vehicle transport from Miami,Florida to Chicago. I was able to contact the customer support on any questions I had while my vehicle was in transit. The Driver (WTK freight) who had transported my car delivered the car directly to my door. They are very friendly and they will make sure your car gets to you on time and without any damages. I was scared to use auto shipping and I can say that I feel very happy to have found Luna auto. I recommend anyone who is looking to ship their vehicle to use Luna auto transport, they are great. read more

I had couple bad experiences locating a transport for my cars to be shipped from N. Miami Beach up to Cleveland, Ohio as well as NYC...I been stuck over a month and a half trying to find a dependable company to go with, but they either misquoted me or never returned my call til weeks later, I don't like being treated like I'm on the backburner, it's very annoying, smh...I was referred to Ryan at Luna Auto Transport, he was very helpful & reliable and called right back after I left a voicemail...he was able to get my car shipped out in a good time, thanks again Ryan, this guy is the truth man... read more

My experience with Luna Auto Transport Logistics was a smooth one, all i did was to schedule for the pickup of the vehicle and on the day of pickup they just came and get it and delivery it without any hassle, i was so excited and i have recommended my friends to work with Luna Auto Transport Logistics anytime, at first i was a little scared but whenever i reach out to them they always reply and that made me feel comfortable and less worried about my car, i can't say how happy i am to have met Luna Auto Transport Logistics, working with this company i can always be sure that i am in good hands. read more

Had my car delivered to me over the weekend by transnova (driver). Transnova was hired by Luna to do a Door to Door service job which also included insurance. This was my first time shipping, Richard who is the broker at Luna explained the process to me and I couldn't believe it , it literally is like Uber. Luna is the brokerage and the driver is assigned based of a board called central. I want to thank Richard for teaching me something new and I highly recommended Luna auto. I also highly suggest to do your research before going into car shipping there's a lot of misinformation. read more

i reviewed and contacted about 10 companies before deciding to use Luna Auto. spoke to Samantha who answered all my questions and made me feel comfortable and confident with the process. The driver contacted me to schedule the pick up. He tried to come a day early , I had to work but we did arrange for him to pick up my vehicle after work so he was loading my car around 8 pm. Adrian was my drivers names he was the best. I am so glad I didn't worry about luna's review because they turned out to be the complete opposite. please use if your looking for shipping arrangments read more