We had a really good time at this adults-only resort. There are plenty of activities where you can…read morebe busy or choose to relax and enjoy your time. I was not approached by anyone offering to sell me anything or attend presentations. Staff were super friendly and helpful during our stay. There's a main pool and a quiet pool. So you have an option where you want to be based on your interest. Night shows were great with some fantastic performers. I wish that there was more Mexican themed shows or music but I guess they try to accommodate that the majority of guests were from Canada and USA. Some of the restaurants rotate being open for dinner. Your best bet is to make reservations ahead of time. You can always show up but might have to wait depending on the time. Overall food was good. Drinks were ok but as a social drinker, I wasn't impressed with my 1-2 drinks/day during my stay. I think I had one drink that I found really good. Beach area is not private and you might have people approach you to sell you stuff or services. A polite "no, thank you" works great. Location and proximity to 5th Avenue made it a great place to explore the area. Although filled with tourists, you also get some local interactions. I would come back to this resort in the future.

Ownership has changed, and this property is now known as Hyatt Vivid Playa del Carmen…read more My boyfriend planned the trip, and my only request was an all-inclusive resort. While the property has a lot of potential, it ultimately missed the mark, especially for a resort of this size. The biggest issue was the constant selling. I understand upselling is part of the business, but having to say no repeatedly throughout the stay was exhausting. Even after interacting with the same staff members multiple times, nearly every conversation felt like a sales pitch. We also received early morning calls to the room for non-urgent matters and promotions, which was disruptive and frustrating. Despite being advertised as all-inclusive, there were frequent pushes to upgrade to higher-end alcohol, exclusive experiences, and add-ons. I would much rather pay more upfront for a truly inclusive experience than feel harassed during my vacation. It really affected the overall vibe of the trip. The food was average and not memorable. The highlight was the coffee shop, which was open most of the day and consistently good. Poolside dining is very limited. You cannot casually order snacks like chips and guacamole while at the pool and instead have to go to one of the restaurants. Also be cautious with food near the pool, as wildlife grabbed my pizza while I was sitting there. Overall, this resort could be great, but the aggressive upselling, average food, and limited poolside service made it disappointing for an all-inclusive experience.

Overall, we had a very nice stay at the Grand Hyatt Playa del Carmen Resort. The property is…read morebeautiful, the location is great, and the staff was friendly and attentive throughout our trip. The pools were very nice and easy to access, and overall atmosphere made for a relaxing vacation experience. The only downside was the constant upselling during the stay from timeshare presentations, to photographers, to upgraded dinner reservations at specialty restaurants. At times it felt a little excessive and took away from the relaxing vibe of the resort. Outside of that, the resort itself was very nice and we still enjoyed our time there.

What a great resort! It's clean safe and easy to access. Our room was clean on arrival and the…read morestaff were amazing

Very good resort to go to on a budget! Great food, nice party pool, and a very walkable resort…read more We went here on our anniversary and wanted a swim out room but didn't want to spend too much. Princess was our #1 choice for that! They have a few different restaurants to choose from and plenty of entertainment occurring through the day and at night. The "quiet" pools are swimming channels that are sectioned off from the main pool in most places. Our swim out room ended up being connected to the main pool, which was okay. Just got to be a bit loud when that's not what we were looking for. This resort seemed like a "day resort" so some local people would show up and park in the parking lot they had. We had free access to this resort next store that supposedly had a really good buffet. We didn't try it though. The only issue we had was with the food from time to time and the drinks. Food seemed to be hit or miss with what you got. One night we went to the French(I think it was that) place and the steak and duck were very tough and not flavorful. Other nights were pretty good. Drinks throughout the day were pretty mediocre. Yes they were "free" once you check in and pay the initial fee to be there, but the quality of the drinks were pretty low effort, especially the frozen drinks that were barely blended. We would toss most of the drinks when there was a quarter left. This place is definitely a great option when you are on a budget!

We went there in 2023 and loved the place. It is family friendly, also has plenty of activity for…read moreadults too. This all inclusive resort has variety of food option and our kids loved it. The path to villas has Mayan statues and somehow there are lots of cats hanging around. The Beach was clean. Overall experience-- budget friendly, family friendly.

I had a pretty good experience at Hotel Xcaret! My husband and I came here for a work trip, and we…read morewere very excited when we first arrived. It is a huge resort with 18 included restaurants, bars, pools, and beaches. You also have access to all of the different parks which is an amazing perk. Our room was pretty big with two queen beds. It had a jacuzzi and hammock in the balcony. We didn't have a stellar view, but I can only imagine if you did. I also never thought that I would say this, but room service came way too many times. They would come 2 to 3 times a day, and once even asked if we needed room service at 9pm LOL. We mainly ate at the buffet, which did not need a reservation, and it was pretty good. Our overall consensus was that the food here was very diverse and yummy, but was too salty. We don't drink, so I have no comment on that. The infinity pool was pretty nice, but I wish it had a direct view of the beach. There was a river surrounding the hotel, which blocked the view. The beach was pretty accessible though, and the water was very clear. There was a lot of seaweed in it though and it was more rocky than sandy which made it hard to lay our towels down. Overall, though, the service was great and we had a great time here. I would definitely recommend it because we didn't pay for the trip haha.

Hotel Xcaret is a sprawling complex which consists of several resorts and parks which are located…read moreon property. I was pleasantly surprised how clean the resort is and how courteous the service was. Most employees speak English. I speak Spanish fairly well so I had no issues communicating. There are extensive food options including all day buffets, restaurants, group dining and room service. The buffets lean toward traditional Mexican / Yucatán fare, however, it's not overly spicy. The bakery items are fantastic and not overly sweet. The only Michelin restaurant in Mexico is here at Xcaret. So check that out if you happen to visit here. There are several parks which include water adventures, ATV rentals, zoo & aquariums, history, zip lining etc. I was able to go to the Xplor park for an afternoon when I had some downtime. It was interesting and I had a good time. The cemetery was fascinating. I posted some pictures below. There is no shortage of pools here and every hotel section has its own. The main one that over looks the beach area fills up quick in the am. There are two gyms I believe and a spa which books up quickly so plan in advance. The beach is small and it's a bit of a walk to get to. Chairs and loungers get snapped up quickly early in the day. Security here is "air tight." What I mean the grounds are patrolled by armed guards and there are several checkpoints on the roads going in and out. You have to present your wrist band when entering and leaving with the exception of being on the bus. I was there for a corporate trip and we utilized a rental car to transport our executive staff to and from the airport. Even with the stringent security, the process was fairly easy for us. Checkout is a little odd. You go to the lobby with the letter (bill) that they slide under the door the night before you leave. If you owe nothing, you hand over the letter and wrist band and you're on your way. Large groups that arranged transit via bus was a whole different matter. They had those people wait on long lines to hand over the letter and wrist band and then wait for the bus. It looked a bit convoluted and confusing. Overall I personally had a good experience. The food and service were top notch in my opinion. The time I was able to enjoy the pool and park were nice as well. This was a work related trip and I'll definitely keep it in mind for a future vacation.

The bad My wife,…read more(Royal Resorts timeshare owner) and I spent the week of May 9th to the 17th. We were very disappointed in the condition of the beach. Erosion has left the beach almost nonexistent compared to our stay 10 years ago. There were giant 10' diameter burlap sandbags across the entire beach area leaving very little swim area. The sargassum seaweed is a problem as well making it undesirable to go in the water. A crew was constantly working with pitchforks fighting a loosing battle to remove the seaweed. Hopefully they will restore the beach to its pre hurricane status. The restaurants are a challenge to reserve a table. We were a party of 6, they had nothing available at Los Murales Mother's Day night. There were 40 percent of the tables empty the whole evening. It took a relative's complaint of an injury and inability to stand and wait for a table before they gave us a table. Tried to reserve a table at the same restaurant the evening before we left. Same issue, nothing available. No help from the owners desk, said the same thing. No tables available, this time for only my wife and I. Concierge Ian helped us out and poof, a table was available. Restaurant was 50-60 percent full at most. My wife and family have been Royal Resorts timeshare owners since the 80's. Sad that owners get this level of service. The good Aside from the poor condition of the beach, the grounds are meticulously maintained, clean and beautifully landscaped. The rooms are cleaned daily. The food in all the restaurants is very good including Los Murales. Pickleball courts and activity trainers are excellent. The pools, swim up bars, and games played in the pool areas are all fun.

A beautiful resort nearby Playa del Carmen. It has two huge swimming pools, four outdoor hot tubs…read moreand a dedicated kiddie pool. Staff is friendly and helpful. The resort offers a free shuttle daily to downtown Playa Del Carmen (drop-off and pickup location is "Silver Traditions" retail store across from Senor Frog's on Quinta Avenida & Calle 22 Norte) which is three miles away and the return shuttle charges 60 pesos or $4 USD per person which is reasonable. Please see my photo of shuttle departure times. The last shuttle leaves Playa del Carmen at 9:00 pm. You pay pesos or USD directly to the return shuttle's driver. Your concierge will need to make shuttle reservations for you in advance. There is no resort shuttle service on Saturdays. Taxi service to and from the resort to downtown Playa del Carmen is a flat $300 pesos or $20 USD. The resort is isolated with a few other resorts here behind a walled compound. It was very safe and you could go for walks on the main road in the compound and to the main entrance in order, to reach 5th Avenue. There is no public bus or collectivo van that comes close to the resort. You can walk down the beach to downtown Playa del Carmen and there are two brief sections where you will need to walk through shallow water (shin deep for short women), but it is a lovely scenic walk. Or you can walk down 5th Avenue to downtown Playa del Carmen instead of the beach route. The TV in our room did not work otherwise, our room was comfortable. The beach area is heavily eroded so you cannot get into the ocean, but the swimming pools were great. You can take the large red ADO coach bus (drop-off is downtown Playa del Carmen's bus station on Juarez Avenue & 5th Avenue) or Maya train (limited departure times and the station is slightly west of downtown) from the Cancun airport to Playa del Carmen then hire a taxi for $300 pesos to get here and back to the airport. Both options are much cheaper than airport shuttle services. There are 39 ADO buses that leave the Cancun Airport and go to Playa Del Carmen daily. You can see the full list of departure times on the ADO website. Once you arrive at the Cancun Airport and leave the customs area, you can purchase ADO tickets at a red ADO booth or a stand on the bus platform. The ADO bus fee is 270 pesos or $17 USD per person and use pesos or no larger than $20 USD bills. Taxi stands are easy to find in downtown Playa del Carmen.

Disappointing 8 days: Repetitive food and highly frustrating layout for young families…read more We just returned from an 8-day stay at the Riu Palace, and unfortunately, it did not live up to the brand's reputation or our expectations. While the property itself looks nice, the day-to-day experience was incredibly frustrating, particularly when it came to dining and navigating the resort with a young child. The dining situation was a major letdown for an 8-day vacation. Across the board, the food was completely lackluster. The main buffet offered highly redundant options day after day, making mealtime feel like groundhog day. We hoped the specialty à la carte restaurants would offer a step up, but they were entirely subpar. To make matters worse, there was a severe lack of options within those restaurants, leaving us with very few appetizing choices. For a resort of this tier, the quality and variety just aren't there. If you are traveling with toddlers or infants, be warned: this property is not family-friendly in terms of layout. It is incredibly difficult to navigate if you are pushing a stroller, forcing you to take long, out-of-the-way detours just to get around. Furthermore, it is not walker-friendly for little kids who want to stretch their legs. The layout hurdles, steps, and uneven flows made it a constant struggle to keep a walking child safe and moving smoothly. Between eating the same mediocre food for over a week and constantly fighting the resort's layout just to get from our room to the pool or restaurants, our vacation felt more like work than relaxation. We definitely won't be returning.

Everything was amazing there. There are no complaints except the month we went - September, was…read morevery hot and humid!

We stayed in the Paradisus family section of the hotel…read more We were traveling with 9 people, 3 of which were children. This is the reason we chose your resort in the first place. About 2 weeks prior to coming to the resort we reached out to your resort to make dinner reservations, knowing after a long day in the pools and the sun the kids would need to eat by a certain time and then be ready for bed. You responded to us that it would not be necessary to make reservations , there was plenty of room. This was clearly NOT the case upon arrival. One of the adults we were traveling with literally stood in line for almost 2 hours to make our dinner reservations for the week. The available times were 5:00pm or 9:00 pm. This was very disappointing as well as horrible times for a group of 9 to eat. When I went to the concierge desk to discuss this with them, the person sitting there was rude and took no accountability for this, they advised us to bring it up with guest services. The rooms were lovely and very clean, The pool areas were well maintained and very clean. The staff working the pool area was extremely attentive. Overall, it was a nice place, very kid friendly.

If you had food poisoning symptoms around mid/ end of March 2026, please reach out to me. We…read morereceived stomach pain quite immediately after eating, 10-20 minutes and nausea symptoms a few hours after completing dining and vomiting I will be updating my review on the rest of our stay, which was phenomenal otherwise, but the post is for visibility purposes.

This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

Such a cute boutique hotel! Its 1 block from the beach and their restaurant Carboncitos is…read moreahhhhhmazing! I always take my kids there. Its a quaint hotel hidden away from the hustle of bustle of 5th Avenue but just steps away from it!

Always a MUST stop in Playa for us. We had a table of 7 and all our meals were delicious! Love the…read moremargaritas on top of the waiters heads and the margaritas are muy buena!!! We've stayed in the hotel above the restaurant before too and it was very nice. We really LOVE this place!!!

This was our third time at this resort and we were really impressed since they changed management…read more We were worried the restaurants or entertainment wouldn't be the same and they were in fact better. Lots more kids then I preferred running around but it was still a great vacation. Highly recommend and so not disappointed!!!! We will be back.

Do NOT stay here. It is awful. We spent 10k and had two pent house suites. We booked for 9 adults…read moreand 2 kids. We have emails stating we would get 12 massages and 10 excursions. We got here and they do not honor anything they said. I had printed emails out in case there were any problems. I talked with Patricia Diaz who is their Supervisor. She did not care at all. She is like " sorry we gave you bad information " but I can't help you. Plus they advertise it's on the beach. It's Not! It's about 1/2 mile walk to get to the beach. This is the biggest scam ever.