Beware of Unscrupulous business practices! Anyone traveling to Powell River please be extremely…read morecautious if you stay at the Beach Gardens Resort and Marina. If you are thinking about booking this property, I would strongly advise you to reconsider. I stayed at the Beach Gardens Resort and Marina for one night, while traveling to the Sunshine Coast. At check in I was informed that a $200 damage deposit would be charged to my card in addition to the nightly charge for the room. I figured it was similar to the pre-authorizations for incidentals etc so I wasn't overly concerned at the time. My initial impression of the property and the check in attendant was that they both seemed a bit sketchy. I know myself well enough though to know that I should have listened to my intuition and that What happened next should have come as no surprise. There was a notice posted in the room with the check out instructions. The instructions were to leave the key cards in the room and invoices would be emailed the following day. I figured the reason for this was that they were short-staffed so I left my key cards on the dresser as instructed and left. A few days had passed and I hadn't received the refund or an email with my receipt. I contacted the hotel through Expedia and received a reply from Cheryl Ilott, the Rooms Division Manager, on Aug 15th, confirming that the charge for the deposit had been released. The message I received from Cheryl stated, "We released it the next day on our end and it is now up to your bank when they do it." Cheryl Ilott. The message was very straightforward. It was clear from her response that the property was confirming that they had released the $200 damage deposit and any further delay was due to my bank. Essentially they were removing themselves of any liability for the deposit not being returned to my card and transferred the blame to my bank. Another 5 days had passed and there was still no refund, so on Aug 20th I contacted my bank. My bank confirmed that the charge had not been refunded as I had suspected. The agent asked me to contact the hotel to confirm the transaction details in order to get proof that they had released the deposit. I reached out to Expedia to see if they could assist me as I had made the booking through their site. It was at that time I was informed by the Expedia agent who had contacted the property on my behalf, that the TV was broken and the deposit had not been released. Firstly this entire broken TV scenario is a complete and utter fabrication. I was never informed of any of this by the hotel nor did they ever email me a receipt of my stay as is their protocol. I am an experienced traveler and have never been accused of damaging a TV, a hotel room or any its contents. I'm at a loss for how I could be accused of this by these people. I was given no details of the damages to the TV, no explanation of the charges or proof to support this ridiculous accusation. Although I am unfamiliar with this situation I can't imagine that any reputable business would just withhold a damage deposit without the courtesy of informing their customers of the charges. It goes without saying that this is not a reputable establishment. The claim against me is untrue and the way in which the hotel staff handled this was extremely unprofessional. These people are not only dishonest but are desperate! How is it that on August 15th I was told by Miss Cheryl Ilott, their Rooms Manager, that the deposit had been refunded and then 5 days later on August 20th, the story changed completely and I'm being accused of breaking their TV? Overall, I feel really badly for the hotel employees and management. When people have to resort to such unethical business practices and wrongfully accuse their guests of damages to generate income due to their apparent lack of cash flow is just tragically pathetic. So many employees and businesses, especially those in the hospitality industry, have been hit hard by the pandemic. But that's certainly no excuse to lie and make these types of accusations. It's sad that there are people like this who lack integrity managing this hotel. It's unfortunate because the location is so beautiful. During my stay there I remember thinking about what a beautiful property it could have been if only it had been owned and operated by the right people. Maybe one day it could be amazing and all hope is Not lost. I hope that one day this will be a lovely place for travelers to stay and that these desperate people don't have to resort to lying and defrauding their guests for much longer. Hopefully my review will shed some light on this situation and I can make a positive impact by preventing other guests from being taken advantage of.

Pretty friendly. Providing a dog bed and dog bowl in the room…read more Seaside restaurant in the hotel was excellent.

History was the reason I rented two nights at The Old Courthouse Inn. The inn's lovely, historic…read moreexterior grabs the viewer's attention and distracts attention from what's nearby. What's inside is even more distracting. The owners were gracious and accommodating, even providing a tea kettle, and helping the two least-techy guests they've ever had figure out the fridge and TV. Check-in was easy, and assistance was offered with luggage. The king-sized bed was comfortable . The room was clean, and the windows provided lots of daylight. The cleaning staff did a great job during our stay, which we appreciated. It was wonderful having a café in the building that served very good biscuits and eggs benedict. Breakfast is included with the lodging! The room we stayed in had some fragile knickknacks. At times we were afraid to move, for fear of knocking them over, especially when using the rolling desk chair that had a life of its own. There are fragile knickknacks throughout the common areas with many "do not touch" signs. Because the building is historic, heat in midwinter requires pre-set radiators with "Don't touch" notices and a portable radiator that warns users to not set above medium. Outlets require strategic consideration, in order to not trip fuses. The interior stair handrails' were wrapped with holiday decorations, which made them mostly useless. My husband is disabled, and I erred in not requesting a room on the main level. He felt vulnerable on the stairs because of the decorations removing the ability to grab on. The bathroom door bumps into the toilet and therefore does not open fully into the bathroom; some maneuvering was needed to access the toilet. The bathroom fan couldn't keep up with shower condensation, so we continued to be bathed by water dripping from the ceiling after stepping out of the shower. It was like an unplanned final rinse. Be prepared to wait a while for hot water to show up in the bathroom sink or shower. There are only two chairs in the room, both uncomfortable. The rolling chair mentioned above, and a not very "comfy" chair. Our druthers are that hotel living areas have at least one very comfy chair or couch. Lamp lighting was dim throughout the common areas and our room. It was difficult to read a book with the lighting provided. Breakfast for lodgers is in the Cafe on the main level. Oddly, in the dead of winter and at 7 a.m. (when the cafe opens), a VERY dim light was the only one on in the hallway on our floor. We had to use a flashlight to find our way downstairs and back upstairs after breakfast. In addition, the two main entrances at the back of the building had no lighting at night. Unnerving, in winter. Some of our complaints can be attributed to the fact that the building is historic, but most could have been remedied (such as lighting and furnishings) to make our room and the common areas more comfortable and safe.

Ever thought about traveling back in time and living to tell the tale? The Old Courthouse Inn (in…read morePowell River, B.C.) gives you that very opportunity. As a historian and an archaeologist, I thought it would be neat to spend the weekend in this establishment. Located in the heart of the Old Townsite, constructed in 1939 in the form of my favourite Tudor-style architecture and once used as a jail, police station and courthouse, there was no way I'd turn it down. The building itself is very well kept. Having underwent a few renovations, the charm is still preserved as the original doors, locks, windows, lights, etc. are all intact. There are also several pictures and knick-knacks donated by the locals that tell the story of Powell River's pioneer days. Prices are reasonable and all rooms come with a self-serve continental breakfast. In addition, each room has its very own television and wireless internet. Not very vintage, you say, but it was a nice luxury to have during the hockey season. The staff is great, the view of the Sunshine Coast was beautiful and to experience a glimpse of what life was like back in the day was a real treat. All-in-all, I find it very fortunate that Powell River was able to integrate its history with our modern-day necessities. I am all for the preservation of cultural heritage and I can say that they've done an exceptional job with the Old Courthouse Inn.

One of the most attractive viewpoints I know, excellent! Cottages are really simple, but the…read morewaterfront of the Pacific right in front of you... awesome! Three times we had luck: whales swam direct in front of us. To have to pay for Wifi is not up-to-date. We liked the dishes, we had seafood (wonderful scallops) and pasta with chicken. Delicious.

First of all, I was here for supper only. I didn't stay at the lodge. The food was mixed but the…read morestaff and service were wonderful. The garlic shrimp appetizer was excellent while the seafood cakes were less than spectacular. The salmon meal was very well flavoured but overcooked. The short ribs were too salty. Overall quite enjoyable .

I ordered the Light Start Breakfast for take out. It came with 2 eggs, potatoes and toast. All fine…read moreand no complaints.

A very super cool far out restaurant with super yummy good tasting mouth watering extremely…read moredelicious food and super cool staff and 100% good customer service and this restaurant is located inside a very beautiful hotel and is a very good epic place to have breakfast so I strongly suggest checking this place out you will love it. Hey now peace out and have a good day. Enjoy yourself. Rock on.

Log Cabins are delightful!…read more What a way to spend nights before Christmas than in a little log cabin overlooking sea above the cliffs. Comfy cozy, everything was done right from the cabins signs, kitchen supplies to the cozy elk bathroom curtains and bedding on the hand carved beds. Brenda took good care of us start to finish, heading back in the spring to try out their tent glamping huts!

Really cool little place for dinner and drinks after a day on the water. Great service and view.read more

Campbell River lacks a decent hotel, or so I thought having stayed there several times a year for…read morework. Then I found Dolphin Resort. It's quiet, clean and has great views. The food is excellent, there are hot tubs outside each small cottage, and the interiors are spotless. I will always be staying at Dolphin when in Campbell River in future.

so bad. rude unhelpful staff. lots of surcharges. resort needs a lick of paint. Very over priced,…read moreand not the best location.

I scored lower than 5 on the above review for a couple of reasons…read more (1) When I was called about confirming the reservation, the host did not explain why they were calling to offer our group different rooms (had booked a room with two double beds and were asked about a room with a single double bed and sofabed instead). (2) In one of the rooms where I slept with another occupant, there was a condensing unit that was dripping. This kept us awake. I was able to obtain earplugs from the customer service desk (helpful). However, upon check-out, we received an apology about the dripping unit. It was implied that it was our own fault that we had chosen not to rebook a different room. Had there been any inclination that there was an issue with the room, of course, we would have rebooked. So, not only were we *not* told that there was an issue with the room, but we were met with resistance and as one of the checkout folks said, "gentle suggestion for next time, accept the offer of another room to rebook". I was annoyed but kept this to myself and instead said would they please address their unit. Anyway - I will make sure not to stay there again.

Great hotel. You have a full kitchen and the beds and pillows are super comfortable. In the maple…read morehouse building you have a balcony. Our room also had a washer and dryer and they give you laundry detergent and dryer sheets if you need to do laundry. They have free cookies in the lobby. Also loved the location walkable to restaurants and its right in front of a bike/run path on the river. Highly recommend.

I would give this resort 5 stars because it's a beautiful resort and all their service staff were…read morevery friendly, attentive and approachable. The minus 1 star was due to my massage experience. My masseuse was 30 mins behind. I waited for about 10 mins after my scheduled appointment, seeing that nobody came I went to reception to inquire and was told that my masseuse was late and that my treatment wouldn't be starting until 30 mins later. It would have been nice if reception informed me about the tardiness as a heads up. We really enjoyed Velocity golf. Staff were super nice and family had lots of fun. Would definitely come back here again. Resort is very clean.