Customer since 2013. Everyone in retail, customer service, and vehicle sales/service struggles with staffing issues. If you want perfection, you're on the wrong planet. If you want consistently good experiences, I highly recommend KIA of Fargo (Lunde Auto). I don't regularly deal with the Lincoln/Mazda side of the business, but I am very happy with my vehicle purchases and service experiences at KIA. read more

Called a couple of times today. My call was forwarded twice, and twice they hung up on me while I was still speaking with them! Had no problems with them previous years but this year?? JUST HORRIBLE!!! One person( did not get the name) said the part that I already paid is not yet available. Then minutes later I was informed that it was available since last week! TERRIBLE SERVICE! CHRIS THE MANAGER was UNWILLING TO ACKNOWLEDGE THE MISTAKE HERE. Just utterly denied his staff will do this. read more

Sexist young sales people. Women can't handle manuals. Sales manager backs their comments. Buyer beware as I like to service where I purchase when possible read more

I took Advice from a friend of mine who's in the trucking business and he told me that car sales or soft. So the best thing I could do was when I was going to need to look at a car and wanted to buy one it was to make a counter offer. I never thought this was possible, so I tried it and I got $2500 off the price the service at this car dealer was excellent and they were very flexible thank you so much read more

I've bought two cars over the years from Lunde, a 98 Cougar and 2008 Optima both the buying and service experiences were great. I recently made the mistake of buying a 2014 Lincoln MKZ from another dealership. About a week after buying the Lincoln I noticed a hard shift into 3rd gear. The other dealership I purchased the car from made me think they didn't want anything to do with me after I wrote the check for the car. I had to track them down to get any info on what they were doing to fix my issues with the car. After giving up on the other dealership not working with me and not communicating the status of the car, I brought it over to Lunde. Lunde's service team went above and beyond to diagnose the issues. Even though it took almost a month to get the final solution and for Ford to authorize the warranty repairs, Lunde's service team was always talking to me and keeping me updated on what needed to be done. I had no worries they would take care of the issues. Thanks Kevin and everyone else at Lunde. I will definitely be buying my cars here in the future. read more

Would not recommend. Took 3 hours for an oil change. Also waited 20 minutes after I know my car was done to be able to pay, even after inquiring. Go somewhere else. read more

Worst experience ever, brought my vehicle in to get lifter repairs done under a warranty contract that I had.. first after an hour diagnose, was told by the service writer and the tech personally not to bother repairing... they all do it... told them it was a new motor and I want it done... so they called warranty got it covered for all the lifter, not just the passenger side that had the issues.. doing both sides they say... well after the repair and on the test drive, they valves cames apart on the drives side head and shaved and ruined my lifter, broke a spring, lost both keepers to the valve... sent metal shaving thru my motor, thru my oil pump, all on a test drive... I called and was told by the service writer what happened, looking into a new motor or seeing if it can be fixed... then was told by the service manager that my vehicle never left the shop, broke apart when he started the engine. Well being a mechanic myself I asked if they found all the pieces that broke and were missing, they said they found a keeper and part of a spring, asked if they were going to pull they oil pan to clean out the metal shavings, was told no.. had to have a meeting with both managers to get the oil pan off and cleaned if they repaired the vehicle. Well because I had a new motor installed the part they ordered was different and needed me to call and get them the correct part.. that warranty company after I told what happened said that they would just replace the engine due to warranty ending in 5 months and that the engine has metal shavings in it now that I would run into issues and probably would happen after the warranty was up so have them install the motor and we will send a free replacement under warranty. Well they would not install the motor for free to get them out of their issue, insisted on that warranty company to pay for that install as well.... so after 2 months of not having my vehicle I get it back.. check engine light on withing a day, after checking it out the wiring harness for the transmission and oxygen sensors melting on my exhaust manifold, not enough oil put in it, not even on the dipstick and the dipstick tube not even bolted to the engine, just dangling free.... joe was a ruid, no compassion for what I had to go thru, what I found after getting my vehicle back and having to argue back and forth took money off the repair.. so few months later exhaust manifolds leaking, open the hood and finding nuts falling off the exhaust, call them up and said come on in, we will tighten them up, I told them after the gasket is blown out needs to be replaced, said they wouldn't not do it, so I replaced them myself, while doing the manifolds I find that the starter was loose ready to fall off.. so few months after that start hearing a whistling noise coming from the engine transmission area.. called and talked to Joe the store manager personally and told him what was going on, still have a warranty, I do not know if it is something they did wrong or if something new is going on and he said he would look into it and call me back... never did, so took it to another shop, said it was the transmission making the noise, it wasn't its the motor... but when he took the transmission out, he was missing bell housing bolts, starter bolt was missing and when I tightened the starter back down i just tightened the bolts that were there... so after learning that and talking to my warranty company and finding out that lunde sent in and got paid on the lifter replacement that failed and ruined my engine and also got paid for installing the new motor as well.. and best part is no one at the dealership will let you get a hold of the owner to talk.. both Managers Scott and Joe are the worst people I have ever encountered at a dealership, from working at a dealership and being the person who handles these situations, this post should have not been posted but after they won't own up to their mechanics mistakes. read more

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Coldest day of the year and I lock myself out of my running car. I call my husband and he says he's coming but it will take about a half hour. I call Jared at Lunde Auto and ask him if he can tell me the code to get in to my Lincoln. He checked but it wasn't in my file...he asked how I started it without my key and I told him I used the one button remote that came with my compustar starter. The one I thought just started the car with no other features. Jared looked it up on-line, after trying to call the technician who installed it, and found out how I could unlock the car with that spare remote. Push twice in one second...Yay, it worked! I thanked him quickly so I could call my husband! So Jared, I want you to know you are awesome since I didn't get a chance to tell you that on the phone:) read more

Another one of these "best price" places. I hate negotiating, but then again I hate feeling like I didn't try for the best deal. Although they wouldn't budge a dime on the new car, they did negotiate on my trade, so I guess in the numbers-game, it eventually works out. I ended up with a nice car at a pretty fair price. I test drove a few cars (they don't ride with you! Yay!!) and, after a few days of thinking, eventually settled on one I wanted. Took a few days to get my financing settled (thru my own bank, not the dealership). They pulled the car off the lot without a deposit for those few days, and, per my request, they held my check for a day so my finance deposit would clear while I took the car home in the meantime. The afternoon I picked up the car, they were really busy. I was promised a full tank of gas, but that was seemingly forgot about as "my" salesman was dealing with another couple. But whatever, it was just half a tank of gas, I was in a hurry, they were busy, so I just let it go. They did run it through a quick car wash in their shop though, that was nice. All-in-all, pretty straightforward transaction. Very easy to work with. There was really no high-pressure sales tactics. Paperwork was all done in a quick manner and I was out the door with keys in hand in no time at all. I keep getting coupons from them for routine service. I normally steer clear of dealerships for service, but I've tried them for oil changes because of the coupons they sent me. End up with a $24 oil change, they vacuum the interior and I end up with a free car wash coupon. I don't know if the car wash comes with every time, as I've only used them a few times, but that will def bring me back! Pretty satisfactory experience with this auto group. I would recommend and will definitely go back. read more

Jared is awesome, we love buying cars from him. Best car dealer we've ever dealt with!

Best dealership in the region. We have purchased 3 cars from them, no haggle pricing and the best customer service. Casey is the best in sales - tell him we sen't you. read more

Absolutely horrible experience and I would never recommend this dealership. After speaking to someone on the phone, we were given an estimated trade in value. The next day we drove 300 miles to the dealership and when we arrived they gave us 5,000 dollars less than what they had estimated for our trade in! They were rude, unpleasant to work with, and nonnegotiable. Save yourself the hassle and DO NOT GO THERE! read more