I used J.M. for years then moved out of the area. This summer I was at my cabin for several months…read moreand my car needed new brakes. J.M. changed out the brakes and checked the other systems. My 2017 Highlander is running like it's brand new. Highlander is approaching 200,000 miles. Needless the say I am very happy with the service.

I brought my car in for basic maintenance. when I got the car back it was making an aggressive…read moresmacking noise under the hood. brought it back 3 different times just for them to send me out the door with the same problem. eventually they recommended a $400 fix for a problem they already "ruled out".

Where do I start. This repair cost me 5800 bucks to change out cam shaft and lifters....only to…read morehave to bring it to someone else to have it repaired again. He Quoted me 16 to 24 hours to do the repair and it took over 3 weeks with all sorts of issues. Like putting the head gaskets on the wrong side, they had to pull it apart again, installed a pushrod incorrectly, broke the vibration dampener pulling it off, then the engine wouldn't start, had the timing off so that had to come apart again. When I picked up the truck the interior was filthy, never put anything on the seats to protect from oily clothes. Brought the truck home and it ended up having a severe engine oil leak, Called and left a message and they never called me back. I brought the truck to someone else and they found the crankshaft seal was coming out due to not being installed correctly, and it had a oil cooler line that was pierced causing a coolant leak, and now I have an exhaust manifold leak that I have to pay to have repaired. I wouldn't recommend this place.

You've heard mechanic horror stories and thought, "That's impossible." There's not a garage THAT…read morebad around me." You're wrong. This place is that bad. You will regret taking your vehicle to these people. You will pay more to have someone else fix what they failed to fix. You will pay to have someone undo their bad work. If you're lucky, maybe the owner Shawn will come pick you up with a gun flopping around his belt. This is the type of place from which mechanic horror stories are born.

My alternator failed while up north at the cabin. My car was dead and I couldn't find anyone to fix…read moreit within a reasonable time period. I had the car towed to Northland Auto Service and they had my up and running in right away. They really went out of their way to get a new alternator installed asap. Thanks again!

From the owner: Peace of Mind Warranty - Nationwide 12 month/12,00 Miles…read more At Northland Auto Service we are the preferred repair shop for vehicle repair in the Virginia area. Proud to be locally owned and operated providing you with superior customer service. Our experience and knowledge will give you peace of mind when you need us most. Our technicians are ASE Certified.We offer a full range of towing services including:* Inspections* Transmissions* Motors* Tune Ups* Brakes* Alternators* Mufflers* Towing Service* Extended Warranty WorkWe do Complete Service for Cars, Trucks, SUV's and Recreational Vehicles. If it has wheels we can fix it! All of work carries a warranty for your protection. Call us today to schedule an appointment.

I would never take my vehicle to this mechanic. If I could rate this place 0 stars or negative…read morestars, I would. I went in for an oil change. They replaced my oil filter with an incorrect one. It came loose, leaked my oil, and my engine seized up. They did replace the engine, free of charge. However, it took about a month and a half before I got my vehicle back. Additionally, they had no record of the mileage of the replacement engine, nor could they tell me whether or not it was from a totaled vehicle. Considering my engine, which I did know the mileage and accident history, was wrecked through their negligence, I would expect that any replacement would come with similar information. Otherwise there is no way to verify if it is a suitable and fair replacement. Despite several calls for this information, this auto shop has not provided the information. ANY other mechanic replacing an engine would provide these basic facts to the owner of the vehicle. Furthermore, the engine clips were broken off and not replaced and a random wire was spliced into the engine. They will not explain why the wire had to be spliced in. If you like your vehicle, go anywhere but here.

I brought my truck into Anderson's for a routine alignment, and they did a half ass job. They left…read morethe bolts loose which caused my brand new tires that I put on after the alignment to wear uneven in the front end, and they are unwilling to stand behind the work and correct the mistakes that they made. horrible buisness practices ADVOID Andersons AUTO in Mountain IRON ,Mn So now I have to go buy 2 new tires because they can't do the job correct the first time

BUYER BE VERY AWARE!!!! I was legally robbed out of $202.00. After scheduling an appointment and…read morewaiting one week; my vehicle was finally able to be viewed. The air conditioning was not working due to a leak or faulty air compressor. That was already known. After waiting two hours for my car to be serviced and spending $202.00, I was told, "You have either a bad A/C compressor or a leak in the line." Oh, really? They went on to say, "We'll call you tomorrow and let you know what a replacement compressor will cost." I think you can guess that they never called back and I didn't expect one from this unprofessional staff. I actually had to enter their business information on here just so I could leave this comment. DO NOT UNDER ANY CIRCUMSTANCES USE THIS BUSINESS!!!! I do not want you to get burned either.

Tyler went out of his way to listen to me and do what was necessary to assess my need for a new…read morebattery, make sure it remained charged enough to drive to the garage and clean an intake air filter. I really appreciated how helpful he was! Thank you Tyler!!

I recently needed help out of some snow. Ted showed up quickly, was professional, and above all got…read morethe van out without any damage. Much appreciated! Although we don't like calling for help, these guys know what to do and how to get it done.

People Beware! If they can do this to me, they can do it to anyone. I only hope no one else goes…read morethrough something like this-its awful!!! I paid to have Jack & Don's in Hibbing, MN tow my vehicle to the dealership in Duluth for warranty issue & it was drivable at the time. On the way down to Duluth Mike (company owner I was told) was involved in a car accident that also damaged my vehicle on the back of the flat bed. My vehicle is now undrivable from the damage sustained in the accident & sitting waiting for repairs. I am disgusted that Jack & Don's crashed my car on Tuesday 12/22/20, and even though I spoke with Shari on 12/23/20 at 10am, Jack & Don's still did not disclose to me that my car was involved in a wreck, nor details of the accident. Shari's excuse was "Mike was going to call me the next day while he was finally driving my car to Duluth." So he was going to call me while driving from his non-hands free flip phone - thats illegal. And how about some follow thru to make sure that was actually done?! It was 5 days later before someone not affliated with Jack & Don's, who saw the wreck, notified me of the accident on 12/28/2020. Jack & Don's does not want to take responsibility for their actions. And instead have lied about details of the accident (the police report & accident pictures do not lie regardless what Shari wants to say) and hid the accident - they did not disclose to me about the accident, they did not inform their insurance company my car was involved, and did not even offer to refund the $350 they charged me for the tow. And because Jack & Don's did not disclose my vehicle being present in their care at the time of the accident, it further complicated & slowed down the insurance process to get the needed repairs for my vehicle. All of which could have been avoided if Jack & Don's was upfront & honest about the situation. My stress level is through the roof, I had to miss work & lose more wages, and finally get the police report with pictures of the accident and I am truly sickened by Jack & Don's horrible behavior through this whole ordeal. Mike (Jack & Don's employee) was struck by another large truck, went off the road into the ditch, hit 2 trees head on and doesn't think that would cause damage to my car chained on the back?! Seriously?! Unreal. They haven't even offered to refund my tow fee! So basically I paid them $350 to trash my car, stress me out, lie to me, deny the damage they did, cause me to lose more money, and be stuck without a car for weeks. I don't know what to do first cry or puke!

My truck broke down on 73 and I needed a tow, I contacted Jack & Don's and they were extremely…read morehelpful and patient with me as I am from the cities and not real familiar with the area. The tow truck driver was awesome and very courteous and I wish I would have gotten his name so I could mention him personally, as it was reassuring that he was on his way.

Traveling through and got a flat in our Class C RV. Brought the rig in and they got right on the…read morerepair. Super friends...thanks so much. Got us back on the road again to our destination. Highly recommend. Friends, clean, organized. Nice staff. Appreciate the fast help!!

I had an odd size tire on the front of my older heavy 3/4 ton pickup go bad while at my cabin. I…read morecalled and it would be 4 days for them to get a pair. They did not need for me to prepay these special order tires. The delivery was late but they got them mounted and balanced before closing on a late Friday afternoon. And they took a check from me because using my cash would have run me short 500 miles from home. I will definitely do any tire business while I'm at the cabin with them.