To begin, a lot of negative yelp reviews seem to be from people who are never happy with anything, but after visiting Lupi's, it became very apparent that the negative reviews of this restaurant are completely on point. I went there on a rainy night for dinner because it was very close to the hotel we were staying at plus we had a coupon for buy one get one free drinks.
First, the food was uninspired. The appetizers on the menu had some sort of cheesy "bar rescue" sports theme that distracted me too much to actually make me want to order any of them. I ordered the Lupi's burrito with chicken. It was bland and highly unspectacular. Honestly, I could have made a much better burrito at home with little to no effort and I am by no means a great cook. Also, my rice was undercooked and refried beans were cold, therefore I did not care to eat either of them. My husband ordered the Puerto Rican burrito which was actually pretty ok. It was a fried plantain cut open and filled with shredded beef. The beef itself wasn't special but the fact that it was in a plantain was pretty cool. They didn't serve any chips or salsa like a typical Mexican restaurant in the states but whatever, we are in Puerto Rico.
The service was mediocre. Our waiter tried to be friendly but was quick to forget what we ordered, food and drinks still came out correct, so it was all good in the end. The management however was extremely unfriendly and somewhat confrontational. We tried to use a flier we got from on the beach earlier in the day for buy one get one free drinks but were told that the daiquiris we ordered did not qualify for the deal. The explanation given to us was that the deal was only for mixed rum drinks (um, daiquiris are made with rum aren't they??). It did not say that anywhere on the flier and it even advertised their house margaritas. Upon pointing this out the bartender seemed to agree that the flier was misleading and discussed it with management in Spanish. Being that I actually speak some Spanish and am able to understand a lot of what I hear, I was able to make out the manager's rude comments as well as see the visible annoyance on his face as the conversation unfolded in front of me. Being that he was put in an awkward situation, the bartender did not go on to resolve anything from his conversation with the management with us and simply stated that he "loved that guy" before leaving our table. So our waiter was left to just give us our check with two full priced drinks on it.
Overall, the experience was pretty poor. Most likely I will never think about this place ever again, and if I do it will just be for their misleading fliers and terrible management. I highly recommend that you do not go to this restaurant. There are some far superior restaurants just down the street where you can get far better food for an equivalent price. read more