Russell, the owner, does not follow through in a timely fashion at all. He claims he's going to…read moregive me specific information regarding my now inoperable Rainsoft system. He doesn't return calls, and neither does Melissa. Neither of them are reachable this afternoon. I've left multiple messages and have heard nothing from them. Anytime I call, it goes straight to voicemail. Russell's phone number won't even work for me unless he turns on iMessage. This company is not at all what it used to be when I first got the equipment. I think Russell may be putting me off indefinitely so the warranty on my system runs out. This company seems to be quite shifty and the people are possibly conniving to not have to devote any additional funds or time to me as a loyal customer. It was a much better organization when Jack Ervin worked for them; but, unfortunately, he retired. This is a deplorable state of affairs they've put me in. My only recourse may be to take legal action against them.

I like to do business with people that are great. I can say without a hesitation, Russell and his…read moreteam were fantastic from start to finish. I started my relationship with them in a friend's recommendation. I am glad I listened. I got a reverse osmosis sink faucet and was pleased with the entire process the 7 months later upgraded to the whole house system. Nothing but rave reviews about the quality, professionalism, customer service and overall great experience. Without hesitation, I can recommend this business. My next project is installing rain barrels on the down spouts on the house, and I looked no further than Russell and his team.

Steve was awesome. I had a rush water leak from a water heater and he responded in under an hour…read more Provided an estimate and install on the same day. Once that he was done he noticed the garbage disposal and dishwasher not working, gave an estimate and knocked that out as well. Would love to work with him in the future. 10 stars!!

Everything was great about this experience. Steve was prompt in returning my call and scheduling an…read moreevaluation. I received automated messages indicating the ETA prior to the scheduled evaluation. He arrived on time and quickly identified my problems. He communicated the problem clearly and was able to fix the problems and have my water running again very quickly. The price was good. It was also clear that he is kind and more interested in fixing my problem than in just selling me something. I would highly recommend him to anyone.

I really dig the concept of these officies in th 'burbs. Back in th day, one had to venture…read moredowntown to 'th main' if one needed anything other than dropping your bill in the mail. (And downtown wasn't nearly as cool as it is now!) KUDOS epb; and a big thumbs-up for this location on the 'cut-through' behind the NG Mall in Hixson.