I really dig the concept of these officies in th 'burbs. Back in th day, one had to venture…read moredowntown to 'th main' if one needed anything other than dropping your bill in the mail. (And downtown wasn't nearly as cool as it is now!) KUDOS epb; and a big thumbs-up for this location on the 'cut-through' behind the NG Mall in Hixson.

The sewer bill is more than the water bill!! I think they are in some kind of backhanded deal with…read morethe city because they say the sewer is based on the amount of water you use---well, how is the sewer bill more then? This is a bunch of crap and there needs to be some kind of class action suit against the city because I know they are just making up numbers to charge us. It is like state child support--you have to sue the state that started it in the first place-you will never win!! UGH!! This is the worst! I do not like feeling like I am being swindled!!

Tennessee American Water is one of the cheapest untilities in the southeast , however, things…read morereally went downhill when the sewer and water were split into 2 seperate companies. American Water is now the hitmen for the sewage company, which is terrible, some outfit out of California, sewer servisc is combined with garbage service and both are horrible, the cost for sewer way exceeds the cost for water , if your unlucky enough to have service interupted you dont know which one to pay, the water service is contracted by the sewer gestapo to turn water on and off , billing for the sewage is horendous, the is no method to thier madness as to when they will actually send a bill. If you looking to move , look for an area that doesnt include this sewage service , this is not a rip on the water company, however now that they are both in "cahoots" , they both share my same sentiments

Hired them for a 5900 sqft expansion and everything went smooth and on schedule…read more but to be honest the only thing I can say in a negative way is, the the truck that delivered the material hit the new light pole and didn't say anything to no one, but the crew that was on site fixed it before anything was even said. The value of work was great in my opinion.

From the owner: Residential and Commercial Contractor Civil/Site Work…read moreDevelopment All Concrete/Masonry Work Limited Demolition Work Utilities Planning/Development Services Roofing

I recently had to connect service with Dalton Utilities due to a job transfer to the Dalton area. I…read moregrew up in the area and had returned for my job and divorce. When I sat down to connect service, I was told I would have to pay $390.00 DEPOSIT ( non refundable until you move out ,oh,by the way, a$25 move in fee and another $25 when you move out on top of the $390) with a 731 credit score ( upper 63%) and a bankruptcy (6 years old) due to my divorce. I was in shock!!! They also said it was due to multiple credit checks (resident check for new apartment, wireless check, moving truck, etc.) Things that should be expected with a move. I felt completely helpless and infuriated since I had already presented a letter of credit from my previous power provider (Georgia Power) stating I had no delinquent bills or non payment. I had used this company for 5-7 years with no deposit, no problems. Don't get me wrong, a reasonable deposit would have been expected and gladly paid but this was ridiculous! I have NO past due payments on ANY other accounts I have other than the divorce issue. You work hard, pay your bills and do everything you are suppose to do to be a productive person and a company, who knows they have you over a barrel, takes full advantage of you. There was no other service available for that area!! If there had been, believe me, they would have had my business !!! Absolutely criminal.....

I called and left a message on their answering machine after business hours for propane. Before I…read moregot up the next morning they had deliverer Frank Soddy daisy

Service is awful. They also overbill w/ a $25 late fee if you don't pay all at once. Pretty sure…read morethat is illegal as well as mailing the overbilling via the federal govt's post office.

Tried to go online to pay me bill for some reason the system wouldn't allow. After 30 mins of…read moretrying I was so UPSET I had to take medication to calm me down! I call in the morning and speak to Joan who proceeds to tell me how their system works just fine and I must be the problem!! NEVER did Joan say "Im sorry you had a hard time but I'm more than happy to help! She puts my card in and again system error on HUD side and has to put it in again! Then proceeds to hang up on me. I lookup the General Manager Greg Butler and call back. Joan answers and conveniently I'm left on hold then sent to VM! It is so DISAPPOINTING that businesses are RIGHT and us customers are always WRONG!!! HUD customer service SUCKS!!!!! You should be ASHAMED Joan & Greg!!!!

Really? I don't get it…read more I've had 0 issues in the nearly 10 years I've lived in the Hixson area. The bill has always been extremely reasonable. Anytime I have called (which may have been once or twice), they have usually been extremely nice and usually able to work out a solution. It would have been five stars, except they have, in one instance, cut the water while I was showering for planned maintenance, and gave no prior warning. Luckily, I did get my hair rinsed out before it happened.

As a new renter, the landlord wanted the water bill in my name. So on March 18, 2024 We went to the…read moreCUDA office on Old Mill Road. Got a one page rental info form. Completed the form. The owner of the property is living abroad for the last 6 years. His Brother and caretaker of the property completed the form and turned the form in, I was given a contract in my name the renter with a deposit paid by me and we leave the office and I never hear anything from them. I get back to the property and the water is on. So I assume everything is good. Fast Forward to Monday April 8, 2024. I get back from work and there is no water. Its after hours I called and a very helpful after hours man comes on the phone cant explain why the water meter was locked so he comes out and unlocks it for me and I have water for the night. Now the Crazy part. I called their office and I get transferred to Christy Barrett. She informs me the water is off because its on illegally ( Her Words ). That I was supposed to get the original Rental Information sheet from the Property owner, not the caretaker or anyone else and have it, the exact matching copy from 3 weeks earlier emailed to her or else she was removing the meter from the property by April 10. So I go to the owners brother and he tries to email her the document. Well its not the same, word for word, same handwriting markings from the owner overseas. She accuses me of trying to "Pull a fast one and do something underhanded and again I am a liar." So I relay this to the caretaker and he only speaks to the owner via messenger and not via any phone number. So the only option is to leave work with the caretaker bring him to the CUDA office on Old Mill. Christy begins by calling the caretaker a liar and something funny is going on. The caretaker puts his brother - the owner on the speaker phone in front of Christy Barrett and the owner tries to go to the website and fill out the form. Note; his is a 71 year old computer novice. So before he even gets started, Christy Barrett tells this man over the phone, "Just send an email to the customer service email address stating he is the owner and I am the renter and its OK to turn the water on in my name." So if that is all Christy needed then why was I, the renter not given this option. Why, was the caretaker of the property not given this an as option. Mind you she had the same information on her proper form since March 18, 2024. She arbitrarily turned off my water without any notice on April 8, 2024. Required me to take up 6 hours of my day driving to her office being called a liar and a water thief, despite the fact I have an account number and contract with CUDA dated March 18,2024. I had to go to the caretakers place of employment and make him leave work to handle this issue. When Christy Barrett heard the man's voice on the phone, she did not validate that it was in fact the property owner. It could have been some guy around the corner talking into the phone. And now this Rental Information form that she, had to have or else, was not really required, just an email from somebody she doesn't even know to be the true owner of the property. Who is the Liar now??????? Apparently, the form wasn't really even necessary. But because, in her opinion, she thought something slick was going on she refused to deal with the people standing in her office as valid customers but a phone call and an email from some location solves the problem. Why did I have to go thru all this for a $ 30.00 water bill a month. Great way to treat your customers no matter how small. This cost 6 hours away from work and who knows how much in gas at todays prices to complete. If you have read thru this entire review, thank you and hopefully be prepared to be met with accusations and attitudes that are unfounded from this utility office.

A lady from CUDA called me today, 8 Aug 23, to notify me that my bill jumped 9 dollars from last…read moremonth, and they were concerned I had a problem I didn't know about. I appreciated the call, and was aware that my bill would go up due to a leaking hose. I much appreciated the call.