1. Lux Cleaners and Laundromat

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    Garner, NC

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    Lux Cleaners and Laundromat

    3.5 (2 reviews)

    Services - Lux Cleaners and Laundromat

    Dry cleaning

    Stain treatment

    Clothing alterations

    Lux Cleaners and Laundromat Photos

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    7 months ago

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    2 years ago

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    Quality Cleaners

    Quality Cleaners

    (14 reviews)

    $$

    When I dropped off my clothes, an older woman directed me to the counter where a young child was…read morestanding. I greeted the child and asked, Hello, sweetie. How old are you?" She replied that she was 8 years old. I then requested that an adult assist me with checking in my clothes instead of an 8-year-old child. When I returned today to pick up my clothes, I was immediately approached by the child's grandmother. She told me she did not appreciate me speaking to her granddaughter during my previous visit. I did not get her name, but she was extremely rude, confrontational, and aggressive throughout the interaction. Another employee assisted me, and I simply asked for my clothes so I could leave. As I was leaving, the older woman said, "Yeah, you better leave. I responded that I would be filing a complaint with the Better Business Bureau because of the unprofessional customer service I had experienced. She replied, "Go ahead, my son owns this cleaners." I then told her that she needed to learn how to treat customers with respect. Her response was, Your mother. I have never experienced such unprofessional and disrespectful behavior from a business. The way I was treated was completely unacceptable, and I was genuinely concerned that a child was handling customer transactions. Rather than addressing my concerns respectfully, the grandmother chose to argue and insult me. Based on my experience, I cannot recommend this business. If customer service and professionalism are important to you, I would strongly encourage you to consider taking your business elsewhere.

    Staff is friendly and clothes are always cleaned in a timely manner! I've had dresses and bedding…read morecleaned for great prices. Would recommend this place to anyone in the area.

    Tide Cleaners

    Tide Cleaners

    (9 reviews)

    Very polite staff! Quick service and a great job. I was in and out very quickly. The time between…read moredrop off and pick up was very reasonable as well. I highly recommend their service.

    If you're looking for a place to overcharge you for wet laundry, refuse to provide a full refund,…read moreand leave a young college student feeling taken advantage of, then this is the place for you. My college student recently had her washing machine break, leaving her with a load of wet clothing that urgently needed to be washed and dried. She took the laundry to Tide Cleaners Seaboard Station for their wash-and-fold service, trusting that her clothes would be handled properly. She understood that the service was $3.19 per pound and was prepared to pay the appropriate amount. When she went to pick up her laundry, she was shocked to discover a bill of nearly $175 for just one bin of clothing. We later learned that this location had charged her based on the weight of the laundry while it was still wet, rather than weighing the clothing dry. Because the laundry was saturated, the weight was significantly higher than it should have been. This was essentially all the money she had available, and she was understandably distraught. I advised her to return to the store and ask that the laundry be weighed dry. According to the weight on their own scale, at the advertised rate of $3.19 per pound, she had been overcharged by approximately $110. After multiple conversations and emails with the manager, Matt, and the owner, Tim, a partial refund was eventually issued. However, we were still overcharged nearly $60. What was even more disappointing was how the situation was handled. During one of my conversations with Matt, he rudely told me that she should have gone to a laundromat. I found this response completely unprofessional and inappropriate, particularly given that she was a young college student who had experienced an unexpected problem and was simply trying to get her laundry taken care of. He nearly hung up on me and has not responded to subsequent emails, even after the owner, Tim, responded and referred me back to Matt. The issue here is not simply the money. It is the lack of transparency, fairness, and willingness to take responsibility when an obvious problem was brought to their attention. Tide Cleaners Seaboard Station had an opportunity to make this right and chose not to fully do so. We will never use this location again. I'm sharing this experience in the hope that other customers -- especially students who may be dealing with an unexpected situation -- understand exactly how the charges may be handled and don't find themselves in the same position

    Lux Cleaners and Laundromat - dryclean - Updated September 2026

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