Visited for first time today for their bogo hydro facial. Esthetician Jen was fantastic. Never had…read moreone before and she walked me through every step. Very knowledgeable. Building and decor was also very nice. Would recommend to other people. They had a whole bunch of other services too (massage, sauna etc)

If you're a first time client or even a regular client returning after a long time beware. First, I…read morewould like to say as an eyebrow artist the senior esthetician is great, she does a good job and is very personable so this review doesn't reflect the actual service but the spa. I have been going to The W Spa whenever I am in town since it was originally called The Waxing Studio, so we'll over 10 years. I am currently home and needed a waxing service so I booked my appointment. When I called to make my appointment, never once was I informed that I was being booked with a senior esthetician. Being booked with the senior esthetician means there is a price difference for brows, which should be communicated to the customer. Had I known I would've asked for someone else due to the price difference ($35 vs $28). I booked an eyebrow and a Brazilian which I've been having done for awhile. Brazilian is normally everything but for some reason they only do the front and charge you an extra $15 for the back, which is ridiculous for 4 strips of wax. Also, I've been having a Brazilian for well over 10 years and this is the first place I've been to that charges you for the back which is actually supposed to be part of a Brazilian wax. So I'm in the middle of my wax and she stopped the Brazilian after only doing the front area, when I inquired about the back she's like "oh that's an Australian". In my head I'm like wtf is an Australian but whatever I finished the wax (no mention of the price difference). After my appointment I googled what an Australian wax is and lone behold it doesn't exist. If you see the photo I included, a Brazilian is front and back. This "Australian" is a bs excuse for them to charge you extra money. Now mind you I have been living in California for four years...my esthetician charges $55 for a Brazilian, which includes front and back as it should and then $30 for a new brow and $25 for a touch up. When I went to check out, I expressed my displeasure and the person at the front desk didn't do anything in an attempt to make it right. So not only was I charged $35 for an eyebrow, I was also charged an extra $15 for an Australian. So what normally would be an $80 appointment suddenly turned into a $113 appointment. OH and the kicker is they're still using talc powder (aka baby powder) for the Brazilian/Bikini/Australian waxes despite the fact that it's known to cause cervical cancer. This is also something in the years I've been waxed that I have never had an esthetician do. They really need to look at how they do their waxing process because using talc powder is outdated. So if you've made it this far great, hopefully this makes you question if you want a service from them. I certainly won't be going back, they over charge and there is no customer service experience. There was nothing about this experience that made me want to come back or recommend them to a person I know. Shame too because they used to be a great place to go.

Updating my review as I've been coming here consistently for my brows now and my experiences have…read morebeen great! I saw Lexi first, she did a phenomenal job .. I wanted to reschedule with her next, but our schedules just didn't align, so I have been seeing Jenna ever since. I love seeing her! She's always upbeat and friendly and always makes sure I'm happy with my brows before I leave. The ladies who check me in and out are also always friendly.

As a longtime European Wax Center customer, it's time to look elsewhere. I've been a member at this…read morelocation since 2017, and the service and EWC products overall have gone down substantially--to the point I attended the Main Street location for services (ultimately the same). I just waited 15 minutes for a service (eyebrows) that takes the same amount of time. While I'm appreciative of the $10 credit towards products after inquiring at 3pm why I'm still waiting when my appointment was at 2:45pm, the end result is no longer worth the investment. I only had one service left (today) on my wax pass and will go to a technician who specializes in eyebrows. What I got today was wasn't bad but meh. One significant difference I've noticed over the years is how quickly hair grows back (for eyebrows and south of the border). With a company that's releasing 50 different "slow growth" products under the sun, this makes sense to keep customers coming back for waxes and products to reduce growth. (Not seeing the result you want? Buy more products.) Kudos to those who do see results, but I've body washed and polished. Hasn't worked for me, and one of the products might've caused a rash. The *biggest* issue I have with EWC as a whole is that, for south of the border waxes, waxers don't get all of the hair which requires you to come back in for a touch-up appointment. (If you didn't know, you have five-ish days to rebook an appointment for missed hair at no cost. Not sure how or if this is advertised. I only found out last year.) And I'm not talking about someone popping in with hair as thick as a hedges. Without fail, there's almost always a small section that was missed or not thoroughly waxed I find when I get home. (I've had different EWC waxers at different locations. No one gave me a mirror to inspect.) It happened last month at this location and previously at the Main Street location before that. Having to schedule touch-ups after waxing gets annoying. There's a limited window to do so, and if the service did what it needed to do in the first place, we could all save time wasted redoing the entire appointment. *Another* issue I have is that waxers have but so many times they can wax an area. So if they wax your leg, and after the number EWC says is the limit, you have to come back for a touch-up. One waxer at this location last year tried to *tweeze* remaining hair on my cooch before she told me about the touch-up appointments. There wasn't a chance in this world I was sitting through that! My hair (*with* "slow growth" products) almost always grows back less than a week after my wax. What's funny is I started purchasing an at-home wax kit two months ago to give myself a south of the border wax. Not only did it last longer than EWC, but it was a third of the price. Also echoing another review of how rushed waxers get. Speaking to some waxers, their schedules are packed, which means stronger chances to wax off something by mistake or not do the best job. The turnover at EWC is WILD! There was a time not too long ago when the person I saw was gone, so I got someone else. That someone else left (for whatever reason), so there was someone else. Not the same as it used to be, so it's time to move on.

I've come to Amanda 3x now for a cupping plus massage oin some problem areas and she is a true…read moreartist and scientist in one. The way she finds the problem points and their releases would make Indiana Jones jealous, and the way she uses her skills to paint a portrait of heraling on the areas she works is miraculas. In 3 treatments over the last 8 days I went from hardship in basic daily activities to able to return to my PT. She has been a true angel for me and has a loyal client in me. Her passion and love for massage and helping people to heal shines so bright and truly plays into how excellent she helps you feel. Side note she found a problem area since I was a teenager and just worked it despite my being their for the other things. That awareness and care really sets one apart. I honestly do not feel 5 stars does her justice.

I work here, so not sure if this counts, but I must say the energy here is amazing. Love what I do…read moreand the people I work with. My clients always make me smile, and sometimes I can't believe I get to live the dream.

Bobbi is both experienced and talented with threading brows. She listens. The others need more…read moretraining in skill and listening.

New to the Buffalo area, and discovered this place to get my eyebrows done!…read more So far I have had a good experience, and also the salon is very clean and spacious!

What a fun local shop for organic makeup and beauty care supplies. I've been here several times,…read moreonce for an event where I received a free makeover with their products. I love their BB cream makeup in the little glass pots. It is sheer coverage and has a really lovely natural slightly orangey smell. Anytime I need to get made up, I use this. They have other makeup products like blush, eye shadows, and mascaras. They also do lipbalms, perfumes, lotions, and various tonics and other beauty items. In addition to their organic beauty aids they also display various items of jewelry from local jewelers. They are mostly made of semiprecious stones and are very beautiful. I have two bracelets and a necklace that I wear often from here. The shop is quite small but there is a lot packed in here. The owners are super friendly and helpful. They also sell online and on Etsy I believe and if you follow them on Facebook they do little events quite often where you can try out some products and enter to win some as well. You can also request custom jewelry from their displaying artisans. The parking is ample behind the business but the door is on the right side of the building.

My face didn't start breaking out until I was 29 years old due to hormonal acne, and I felt that I…read morehad to start learning about how to care for my skin at that point. Buffalo Gal was recommended to me and it is the only thing that has helped my acne while also making me feel safe in what I'm putting on my skin. Lovely ownership and great location, too! Highly recommend.

Let me preface my review with this: I am not from Buffalo, NY. I am from the Midwest and was…read moretraveling to the area for a wedding. I scheduled my appointment at Elle Aire ahead of time online knowing that I would want my hair blown out and styled for a wedding as a guest. I did not want to do it myself especially after traveling. I was very happy to discover the salon uses the same products (Davines) that the salon I go to back home uses. When I walked in, I was a smidge late. I did call and let them know, which they did appreciate. I so wish I remember the name of the stylist that did my hair. She was so friendly and pleasant to chat with the entire time. Not being from the area, sometimes it can be awkward to have your hair done by a stranger, but I was very happy with this experience. The salon is very clean, and I can see how this would be perfect for a bridal party to get ready. The decor was adorable and fun! My hair felt so fresh and clean afterwards and the style held well through the night for the wedding.

DO NOT BOOK FOR WEDDING…read more I had a trial with a hair stylist in October 2025 and booked her services for my wedding in June 2026. She spoke with my mom on the phone three weeks before the wedding, and we paid the final balance. Then, I received an email two weeks before the wedding saying she had a "scheduling error" and could not provide services as agreed. This is an unacceptable oversight. Furthermore, I contracted a makeup artist through Elle Aire as well, and when I reached out to confirm the day/time with her, she had not heard any details from the salon. She enthusiastically provided services as planned, and was fantastic to work with, but the lack of organizational and logistical leadership on part of Elle Aire was alarming. While the hair stylist who cancelled did recommend a stylist from another salon who was able to provide services (and whose work I liked even better than the original Elle Aire trial) this scenario caused unnecessary stress in the final weeks leading up to the wedding. In sum, do not book hair or makeup for major events through Elle Aire Salon, as they are not able to competently manage these bookings for a stress-free wedding experience.

Tony is an artist, so talented and creative. I highly recommend Tony as a hair stylist…read moreextraordinaire.

Amazing job everything was clean and my hair was perfect!! I can't say enough good things about my…read morehair

Rose is the absolute best. Welcoming, knowledgeable and friendly…read more The mini facials are terrific and relaxing. She always does a great job on brows. I was a customer before she had her own salon.

From the owner: Eyebrow Artistry specializes in the waxing and shaping of the brow. We also do body waxing includes…read moreAustralian Wax and facial, legs, arms, etc. We also do manicures, pedicures, gel nail polish, all natural, no chemical, no preservative facials. We use fresh fruit and vegetables and hand make each facial in advance. Every month we have a signature facial which is $25 less than our regular facial ($65 vs. $90). Gift certificates are available and join our brow club. Every 7 brows we wax, the 8th one is free.. (Cannot be combined with any other offers) We also take spa finder gift certificates.