I have had a long time to sit on this review and still feel as though it needs to be shared. Overall, Tania was responsive, kind, and willing to help. That being said, the ball was dropped many times throughout my event planning and actual event. I expressed many many times my concern about Maribel being able to adequately provide the hairstyle I wanted (a simple mid-head curled ponytail). I have long thick hair and her work wasn't reflecting what I wanted. Tania informed me she would be present at my trial and last minute was unable to make it, she FaceTimed us and informed me that having the makeup artist stay later on my wedding day would be comped for this inconvenience. The trial itself was horrendous, my hair was redone twice and I left in tears. I again expressed my serious concern about the hair stylist to both Tania and my planner (this was in early April). Fast forward, Tania ensures me and my planner she will be at my wedding to make sure it's all okay, she tells us last minute she actually won't be. She also informs me two weeks before my wedding that she has a new hair stylist (amazing!). Now we get to my wedding day, 3 of the 5 hair and makeup artists show up. The other two are no where to be found. Tania says there was a preventable miscommunication with her and Maribel leading to this issue. I'm in tears, my wedding morning is ruined, my bridal assistant has to step in and do makeup so half my bridesmaids do not have bridal makeup. Tania sends over someone to help but she's not there in an appropriate time. I'm ensured we'll be alll ready on time, we weren't. I don't even get my hair or makeup started until 12:30 when I'm supposed to be completely done and ready. Not only that but Maribel who is the reason for the problem is complaining saying she needs to leave by 12:30 like it's my fault they're behind. They then make it my problem to find a way for the makeup artist to get back to her car even though they're supposed to remain until the ceremony is over (yet again something I shouldn't be dealing with on my wedding day). This caused me to lose money, MANY MANY pictures including my bridal portraits and pictures with the bridal party, made us 1.5 hours late and caused me an insurmountable amount of stress. All but one of my bridal party who had their hair done by Maribel had to completely re-do it on their own. Maribel the "head stylist" didn't try to re-organize the timeline or help in anyway to make it go smoothly so I had to direct people and change the schedule (this should not have been happening on my wedding day). It should be noted that Fernanda (makeup) is PHENOMENAL and everyone who had their makeup done by her looked out of this world amazing. My bridal makeup was absolutely perfect and lasted all day! Tania then tried to explain everything that happened and tell me that she took on the costs of sending someone else as though I should thank her (she should be eating the cost of what she caused) and provided me a mediocre reimbursement. The reimbursement was to be given to me 12 days from our conversation, fast forward over a month later and it was still not given to me despite many reminders and asking her where it was and telling her I just want this nightmare behind me, I had to email and text many many times to get the refund. I received my wedding photos this week and there are so few of getting ready, of just me, and of my bridal party it breaks my heart because I can never get that time or those photos all because of Luxe. The blatant lack of communication between her and her team is alarming, I would consider this before booking them as this was a completely preventable mistake that absolutely ruined my wedding morning and now I will get to look back for the rest of my life and remember how horribly it went because of luxe. read more