This is the second time we've been to this urgent care, and once again, we had an excellent…read moreexperience. Everyone was kind, efficient, and professional from the moment we walked in. The doctor was outstanding--she was knowledgeable, thorough, and took the time to explain everything in a way that made us feel comfortable and reassured. She listened carefully, answered all of our questions, and never made us feel rushed. We were also impressed with how quickly we were seen and how smoothly everything was handled, including getting the X-ray done. When you're worried about someone you love, that level of care and efficiency means so much. We are incredibly grateful for the compassionate care we received and would highly recommend this urgent care to anyone looking for excellent medical care. Thank you to the entire team for taking such great care of us.

I have been going to this office for many years. My most…read morerecent visit here was very frustrating. I had been quite sick for several days when I finally went to Westlake Urgent Care and saw Dr. Sonia. She took cultures from my mouth/throat and a sample for a gastrointestinal panel and explained that the results could take a few days. I understood that and was willing to wait. The problem was that I never heard back from the office. After several days, I called and was told the results were still pending. I waited longer, but again, no one contacted me and I received no message or call from Dr. Sonia. Then, on 06/27/26, my pharmacy notified me that I had a prescription ready. I was surprised because I had not been told what my test results showed or why I was being prescribed medication. I picked up the prescription, which was Keflex, and called the office for an explanation. I was told Dr. Sonia wasn't there, so I was left without any real answers. I recently received two separate invoices from two different labs totaling nearly $300 for testing that I never received any results for. I called the office again and was eventually told by someone other than the doctor that I had tested positive for Klebsiella pneumoniae. I then had to research it myself to understand what it was and what it meant, because no one at the office took the time to explain the results or answer my questions. I told him it was upsetting that I was never called. He said that they tried calling me. This is not true since I have no messages or missed calls from them and I was waiting for them to call cell phone is with me 100% of the time. What disappoints me most is not simply the testing or the prescription. It is the lack of communication. When a patient is sick and waiting for test results, I believe they deserve to know what was found, what the treatment is for, and what the next steps should be. I should not have had to learn about my diagnosis from a random person on the other end of the phone a month later and then research it myself. After many years of going to this office, it is sad to say that I will not be returning. There are other urgent care options in the same neighborhood, and I feel I need to find a practice where communication and follow-up are given more attention. I sincerely hope Dr. Sonia and the office take this feedback to heart. I am not writing this review to be mean or unfair. I am writing it because I was genuinely disappointed, and I would have expected better communication from a medical office I had trusted for many years.

I had a really positive experience at this urgent care. The staff was friendly, efficient, and made…read morethe whole process feel easy, even though I came in feeling stressed. The front desk was welcoming, and I didn't have to wait too long to be seen. The provider was professional, took the time to listen to my concerns, and explained everything clearly. I felt like I was taken seriously and not rushed through the visit, which I really appreciated. Overall, the clinic was clean, organized, and ran smoothly. I would definitely come back here again if needed and would recommend it to others looking for reliable care.

These people are gross. They sell your information to some random people. It's crazy, while I was…read morefilling out my form I accidentally pushed "divorced" instead or "married" before I even had a chance to fix my error I was getting text messages from random numbers offering me to hook up with hot singles in my area. Unreal, they also good at wasting your time. Had to get on a phone call with my insurance provider just to explain to this young lady that my insurance is in fact active. If I had to guess I'd think it was all a ploy to get me to pay out of pocket and have to later fight to get my money back. Gross.

I've been a patient of Annie's for several years, and her level of care has always been…read moreexceptional. She consistently goes above and beyond, including helping patients submit lab work to insurance--a service that is incredibly uncommon and greatly appreciated. Her expertise, professionalism, and compassionate approach make every visit worthwhile. Annie genuinely advocates for her patients and is committed to providing the highest level of care. If you're looking for someone who is knowledgeable, attentive, and truly invested in your well-being, I highly recommend Annie for your lab work needs, no matter which company, she works with all.

Great Service. She's finished before you even realize that you had a needle in your arm. One of…read morethe top two in my entire life.

Disorganized Made an appointment and walk ins were taken…read morebefore me Long wait long wait Staff friendly

Westlake Village isn't entirely close, but on a crunch to get a checkup, this was the most…read moreaccessible at the time. (Part of the allure may have been UCLA in the name - oops...) The staff that helped me (Dana and Tanvi) were amazing, as were the rest of the office staff, even the security person at the entrance providing directions. Every part of the room was clean - spotless. Though the "hospital smell" frightens me, the staff made me feel at ease the entire time. Had I lived closer, I would've made this location my go-to spot!

This is a great place! They even sent a prescription for me days after I went in. Professional,…read morekind, helpful!

Called around 4p to come in for an injury and they told me they take the last patient at 7:30…read more Walked in at 4:55 and it was the same guy that I spoke to on the phone and told me he didn't say that. Wasted my time and honestly just careless for something urgent.

Our family has gone to Dr. Golzari for over 30 years. Old school family practice walk-in. Kind and…read moreso knowledgeable. Once my son seriously cut his wrist on a broken window. I decided to bypass the emergency room and brought him to Dr. Golzari. He stitched him up beautifully. Today I was in and out and had my prescription filled by his recommended pharmacy, Ace, within a hour (he does not do electronic). A++++.

Oh! Yes. The doctor-humanitarian in a field of corporations…read more Talk to the doctor's patients who walk out. They smile. I can't say any more than that except to say that no other physician than he understood the advanced science I brought him. Very kind and competent colleague in science .

I made an appointment yesterday for today the second I walked in I was greeted with such kindness…read morebefore I could pay my co-payment I was called in had my vitals taken and then in less than 5 minutes the doctor came in she was so caring and knowable and very patient thank you!! She really made me feel better knowing that I was going to be ok and explained everything to me the best!! By the way it was my first visit here

Staff was friendly and got us in quick. Doctors are really thorough and patient. Called front to…read moresee if they would see us even though they were about to close and they still did and didn't even rush us. 10/10 recommend.

I have been coming here for four years and Dr. Marshall has always provided quality care for all of…read moremy kids. The visits do not feel rushed and he really takes the time to educate parents. He builds patient rapport even though it's an urgent care and really wish he could be our primary physician.

We have been here twice with our 7 month old. The dr. Has always been great and taken his time with…read moreus. However, the front desk ladies are rude, very dismissive, no sense of urgency whatsoever. They need to re evaluate who they hired.

This review is about Dr Consiglio. She has been the best thing that ever happened to my Mom since…read moreher diagnosis. Her house calls with care and tender bedside manner eclipse any others my Mom has ever seen. She has been thorough and precise, caring and loving. My Mom had dementia and recently passed. If I could have her for my concierge doctor (I have Kaiser) I WOULD. She is truly amazing.

My Mother-In-Law was moved to California from Michigan and needed a new team of doctors who could…read morehelp address several issues while at a new assisted living facility and under hospice. House Calls, specifically Dr. Helen Crowe are absolutely amazing and have helped out in ways we could have never imagined possible. They were able to fix specialists in several areas that was needed and have been exceptionally available and responsive. Couldn't ask for a better team of concierage doctors and team members.

I came to check for whiplash injury after a car accident. Dr. Oulashian is professional and an…read moreexcellent communicator. He took time for thorough examination and was very helpful guiding me through steps to care for the injury. I felt that he genuinely care for his patients. The other staffs were also kind and thoughtful. Overall, I am very satisfied with the visit.

Excellent care, excellent wait time, helpful employees, doctor who is a great communicator…read more Grateful we have this resource in the community! Parking on premises. Thank you UCLA for making my visit as efficient as humanly possible.