Amazing care from Dr. Sonia Kacker and Andrea McFadden, PA…read more Last week I went to Westlake Village Urgent Care (WVUC) after experiencing sudden sharp pain in my left pectoral area that lasted more than five minutes. Since I had lifted heavy weights the day before, I wasn't sure whether it was muscular or something related to my heart. The team performed an EKG and blood work, which were initially normal. Before I left, Dr. Kacker took the extra time to listen to my heart and lungs again and told me that if I had any pain that night, I should go straight to the ER, but if I did not, I should return the following morning for a repeat EKG. I returned the next morning, and the second EKG again showed no heart issues. When the blood work came back normal as well, it confirmed the pain was from a strained muscle and not my heart. I truly felt cared for by everyone there. The staff was thorough, professional, and compassionate, and I am very grateful for the excellent care I received. I highly recommend WVUC.

I was in town for business and needed urgent care. It was easy to book a time, the front desk gal…read morewas super helpful and courteous and Dr Kacker was kind, consultative and professional. She helped me with my issue in short order. Highly recommend.

I had a really positive experience at this urgent care. The staff was friendly, efficient, and made…read morethe whole process feel easy, even though I came in feeling stressed. The front desk was welcoming, and I didn't have to wait too long to be seen. The provider was professional, took the time to listen to my concerns, and explained everything clearly. I felt like I was taken seriously and not rushed through the visit, which I really appreciated. Overall, the clinic was clean, organized, and ran smoothly. I would definitely come back here again if needed and would recommend it to others looking for reliable care.

RE: Exer Urgent Care - Westlake Village 111 S Westlake Blvd…read more#110, Westlake Village, CA 91361 Horrible urgent care. My wife went here due to UTI symptoms, and she was in a lot of pain & discomfort. There were several young women behind the big receptionist desk area, and not one of them greeted us, not one of them smiled, not one of them appeared to be interested why we were there. My wife & I had to do all the talking. Bluntly said, these women gave the impression that they don't like their jobs. It's a paycheck, that's all. My wife was called in to a room, then gave a "sample", then went back to the room. The doctor's bedside manner was as if my wife's UTI was a "trivial" illness, but it would've been important if it was a gunshot wound. This was an appt that was early evening. They were not ready to close. The doctor walked my wife out to that same desk with all the young women, and in overhearing what the doctor was saying to my wife & the doctor's demeanor, there was no smile, no "warm" conversation with any compassion, and my wife was no-doubt a waste of their time. In all the urgent cares that we have been to in both of our lives, we've never experienced such a cold, abrasive atmosphere as Exer Urgent Care - Westlake Village. After several days had gone by, I had to call them regarding the bill & our insurance. The young woman on the phone gave the same cold, abrasive attitude, as if she was being bothered. As I said earlier, these women need to get jobs that they like. We never went back there, and will never go there again. We went to another urgent care in the meantime, and they were all very friendly, polite, professional, and sincerely sympathetic about why we were there. The doctor was very warm & friendly. As for Exer - Westlake Village, it's understandable why the Front Desk staff is the way they are, being that the doctor is not much better. What's the old saying......."the apple doesn't fall far from the tree."

Great Service. She's finished before you even realize that you had a needle in your arm. One of…read morethe top two in my entire life.

The best of the best with courtesy and respect Love the…read moreservice she provides and the client relations skills. Exceptional quality. God bless

Disorganized Made an appointment and walk ins were taken…read morebefore me Long wait long wait Staff friendly

Westlake Village isn't entirely close, but on a crunch to get a checkup, this was the most…read moreaccessible at the time. (Part of the allure may have been UCLA in the name - oops...) The staff that helped me (Dana and Tanvi) were amazing, as were the rest of the office staff, even the security person at the entrance providing directions. Every part of the room was clean - spotless. Though the "hospital smell" frightens me, the staff made me feel at ease the entire time. Had I lived closer, I would've made this location my go-to spot!

The staff was excellent, very kind, professional and fast. This location was also kept clean which…read moreis always appreciated.

This is by far the worst urgent care in Agoura Hills. If you can avoid it, do not go here. I don't…read morelike to make bad reviews, but this is a serious matter when a place like this cannot help you in urgent need My husband cut himself with a sharp knife, and a chunk of his skin fell off. It was lots of bleeding hard to see what was really going on, but when we showed up to this urgent care, they denied us immediately and sent us to ER. On the way to La Robles hospital we decided to stop at Ucla urgent care, which is where we usually will go but AFC is closer to us. At Ucla urgent care not only did they take care of us. They assured us that everything was gonna be ok with his finger. They asked the proper questions to proceed if they could help or not. His finger is finally recovered, and they gave him also a tetanus shot. Saved us $350 at ER and a ton of time thank you, Ucla

Beware!!!!! If I…read morecan give 0 stars I would. Father was taken here for a work accident and during the time my father was getting treated I wanted to get an update. I called the facility and was told my father had not been treated there. Clearly that was a lie as I had my father shared location. The lady I was talking to on the phone was giving sarcastic remarks without any remorse of helping me out. When I asked to talk to the office manager she claimed to be the manager and continue to say that there was no-one in the office, she even went to the extend to raise her voice as if she was talking to the office entirely if there " was anyone there " and told me "as you can see there is no one there in her office". This is a very disrespectful gesture on their behalf, especially when people are calling a facility asking for an update on their loved ones. I hope people are aware of the kind of people that work in this office.

I have meant to review this Urgent Care business many times. The two Doctors here are simply…read morewonderful. They have prescribed antibiotics and meds that saved my daughter and I over the years whenever we were ill. The office is clean and comforting, and reminiscent of a small-town doctor's office. You get real help, and their prices and the wait time is very reasonable for this industry. These doctors are kind, caring, and very knowledgable, and I highly recommend this place to my family, friends, and acquaintances.

I made an appointment yesterday for today the second I walked in I was greeted with such kindness…read morebefore I could pay my co-payment I was called in had my vitals taken and then in less than 5 minutes the doctor came in she was so caring and knowable and very patient thank you!! She really made me feel better knowing that I was going to be ok and explained everything to me the best!! By the way it was my first visit here

Staff was friendly and got us in quick. Doctors are really thorough and patient. Called front to…read moresee if they would see us even though they were about to close and they still did and didn't even rush us. 10/10 recommend.

DO NOT TAKE YOUR CHILD HERE. I wish I had taken my child to the emergency room to have someone who…read morewas actually qualified examine here. I brought her in with flu-like symptoms (fever was 103) and they didn't even give her any flu or COVID tests - I was hoping to get Tamaflu to help curb the symptoms. They listened to her lungs and immediately diagnosed her with pneumonia. I then got it a day later and then my 84 father got it. Once I took him to a different urgent care - they tested him for everything and he tested positive for Influenza A. I took my kid in later that morning to get tested and have her lungs checked and she tested positive as well and they said her lungs were clear and she did NOT have pneumonia. We had all been treating ourselves as if we have pneumonia and then put my elderly father at risk. This place should be out of business and has no business treating children.

I have been coming here for four years and Dr. Marshall has always provided quality care for all of…read moremy kids. The visits do not feel rushed and he really takes the time to educate parents. He builds patient rapport even though it's an urgent care and really wish he could be our primary physician.

I cannot say enough Good about this operation. Paul, Dr Crowe, Dr Fuller, Dr Anya, Dylan and Gina…read moreAll the the staff are not only top notch but they follow up and stay on top of everything. I have been dealing with a few life threatening situations and they are always there. I have good insurance but it is hard to get appointments and i am tired of the hospital. I recommend HouseCall Doctor to anyone and everyone in our area that is in need of medical attention ASAP. They are incredible and so kind...

Money well spent! Circumstances dictated need for "house call" by MD. Care was exemplary with many…read morefollow up calls & genuine concern. Diagnosis was on point, patient recovered quickly. No longer a septic, would use this vital service again without question!

Excellent care, excellent wait time, helpful employees, doctor who is a great communicator…read more Grateful we have this resource in the community! Parking on premises. Thank you UCLA for making my visit as efficient as humanly possible.

I was tested for strep throat a week ago. The doctor said the results should come out in 2 days. I…read morecontacted the called enter thereafter but based on a message on MyChart, it was incomplete. As of now the test results are delayed beyond 2-5 days and I still don't have an answer.