I am the mother of the bride. My daughter had her wedding at Saxon Manor in December 2025, and I am…read morewriting this review because what happened to our family needs to be known.
The catering failures on her wedding day were numerous and inexcusable. We had carefully selected a menu after going through TWO tastings, the first of which was so unsatisfactory that we actually asked to bring in our own caterer. We were persuaded to give them a second chance after being told a new chef had been hired. We went back, had a second tasting, and selected our menu: chicken skewers and a dip and cheese platter for appetizers, and for dinner, caesar salad, plain rice pilaf, steak bites, au gratin potatoes, and salmon.
Here is what was actually served at my daughter's wedding:
* Instead of salmon, they served chicken.
* Instead of au gratin potatoes, they served green beans and zucchini, something no one wanted or enjoyed.
* Instead of plain rice pilaf, it came out with cranberries in it.
* They ran out of chicken skewers during the appetizer hour. Many of our guests did not get any.
That is three wrong dinner items and a shortage on the appetizers, on my daughter's wedding day.
The manager on site (Nick) acknowledged the mistakes and apologized, and told us the owner would call to make it right. When the owner called me, I was shocked by his behavior. He tried to justify serving green beans by saying they had received a large shipment and had extras lying around, as if my daughter's wedding was a place to use up surplus produce. He claimed he personally witnessed plenty of skewers and suggested our guests may have been overeating. He made an insinuation that my daughter was somehow at fault by saying "I don't want to say your daughter was at fault, but." He stopped there and gave no reason whatsoever how or why the bride would be at fault here (because there is none). When I asked him what do you mean my daughter is at fault, he changed the subject. And when I calmly said this appeared to be a breach of contract, he became loud, aggressive, and belligerent, repeatedly yelling "you played me." I was so uncomfortable with his conduct that I ended the call and told him all future communication must be in writing or with a male (attorney) family member.
I then sent a detailed email to the owner and the venue documenting everything and asking for appropriate compensation. They never replied. Not once. Months went by in complete silence. It was only after my daughter filed a BBB complaint and posted a review that they acknowledged any of this, and even then, their response only mentioned one of the four problems and offered no compensation whatsoever.
If you are considering Saxon Manor for your wedding or any event, please think carefully. When things go wrong, and they may, this is how they handle it.