Amazing staff great service. they are respectful they speak with you and learn what you want. Very clean place great ambiance! will go again for sure! read more

The worst customer service imaginable! The receptionist is a joke and should be fired immediately. She is hostile and rude!! Indian stuck up lady. Her presence brings down the whole place. Apart from the worst receptionist I've ever encountered, the girls who do your nails are amazing. Highly recommend Cathy! read more

This is my first time here and it was a drop in session as I was waiting for my dentist appointment. I called and ask if it's possible to have a walk in. It was great as they were available! I got the French Ombre done in a coffin shape with acrylic and shellac. The nail tech took her time and made the shape very nice, much appreciated! Absolutely love the colour! The only thing I'd have to say is that my left thumb looks like there was some bubble but that's about it. She did a very good job! In the pictures the black part under my nail was from a bruise from prior. My nails were $30 for acrylics and $10 for shellac. I paid in cash so I got a discount. After tax it was $42. read more

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The receptionist should be fired she has a horrible attitude and she cancels appointments without any notice. i had an appointment and she canceled it without calling me even though when i booked i gave them my number and repeated it TWICE!! read more

First visit left a good impression about the place. I did my manicure and pedicure here and i loved it. While inside, i have seen many returning customers who seem to be very happy. In my book, that says a lot about the place to have loyal customers. I will definitely go back. On the negative side, the smell of acetone, nail polish and other chemicals is pretty strong, would recommend the manager to take care of good ventilation for the sake of the girls working there all day (and the clients of course(: ) read more

Considering we had made a last minute change to our last minute appointment, Luxor did their best to accommodate us accordingly! We had originally wanted two manicures but instead decided to do shellac manicures which would take up more time. The team did their best to ensure we were taken care of the best they could. All the way from reception to service I had a great experience. There are a number of younger clients which my friend said may be from the high schools near by which were fairly rowdy, but the technicians were all extremely professional in managing each of their clients. They welcomed their clients friends to sit near them while they worked so they could continue their conversation. I had Vivian do my shellac manicure and she checked in from beginning to end to ensure I had a good experience. She was very gentle and even found a way to save me some money! The colour I originally wanted would have cost me 3 dollars per nail additional due to its holographic procedure, so she went and looked for similar colours that would not cost extra. She explained that it also would not stick well to my natural nail compared to acrylic. I really appreciated the genuine and honest service from her. The application of the shellac (I chose a sheer colour) required multiple coats but you would not think that were the case with the careful application from Vivian! My friend who came with me was absolutely wow'd by Vivian's work. In the end she discussed after care with me and when she found out I do not usually do them she explained a safe method to remove the shellac to maintain the health of my nails. I will definitely be returning to Luxor for my next important event where I need amazing nails and will definitely be asking for Vivian. Thank you! read more

Horrible experience for my daughter. i just dropped my 15 year old daughter to have her nails done for her UK trip. Her nails are REAL not acrylic. However the member of staff ( wont call her a professional) openly argued and insisted with my daughter that her nails are acrylic and gave the treatment as if they were acrylic, so she administered some very painful drilling. Her attitude toward my daughter was argumentative and unprofessional. Even when she realized that her nails are real, she still charged her the extra $10 for the treatment as if they were acrylic. If any member of management read these reviews, I don't know the staff member's name but my daughters name is Nina and her appointment was at 3pm. Hopefully give this staff member some coaching on how to be professional, do not be argumentative and to listen to her clients. Will not be visiting this location again and will definitely spread the word. read more

I've been going here for the past 12 years since I was 15 years old, they always treated you like you are welcome there with open arms. You come in, pick a color and have a seat and watch a movie, let them do the work. Over the years, they've hired some girls (or elderly ladies) who are not able to have any communicative interaction with the clients, without being able to listen and understand the customer's needs, how can you deliver the customer what they request? For my engagement party, I went with a picture of the nail design I wanted and showed it to them and verbally told them, they said no problem have a seat. 2 hours later, I had pale nails of all different shapes and sizes... not to mention, for a shellac manicure, she did not follow the regular protocol, I had my hand dipped in acetone? Where is my foil wrapped finger tips? The owner Maria got a little overwhelmed as people were becoming aware and screamed out 'what do you expect from us, it's not our problem you're not happy'. 12 years relationship with this nail salon...over without any discussion. read more

used to go all the time, i was never disappointed. since beginning of 2018 it has gone downhill! rude staff, long waiting time and over priced, some of the ladies have cut me with the drill / nail file - not to mention they treat their customers like they are nothing and expect a big tip. DO NOT RECOMMEND it is a waste of money. there are much better places in the area for less money and good quality nails! read more

The ladies here are very nice to their customers but it's hardly a luxurious place. It's not terrible, but certainly not my first choice. I got a mani pedi, and it was nice. But that's it. Just nice. And the place is a little tacky looking to be honest. read more

I've been here few time. I didn't like the fact they criticize other nails salon when the lady was removing my bio gel nails. I don't get why they do this. Cuz it's not gonna make me go to them regularly. They are over priced. And always have habit of speaking to their colleagues in their language. Further more last time I was there, they did a sucky job on my French bio gel nails. Lady said it looked ugly cuz my nails are yellow. Advised her it's cuz of Hannah applied. She brushed me off. Further more I would not suggest no one to go here. They suck at doing your eyebrows. All they know how to do his pluck; which is very painful. They don't know how to use thread. Very unprofessional. Every time I've gone in I've been ignored. Will not be going here ever again. And the nerve of them to ask for tip. I was appalled. Cheapos read more

Great salon! Staff are great at their service! Very very friendly! They were about to close but they still got us in! I did eyebrows and upper lips waxing done for 10$! My sister gt her acrylic nails done; pretty impressive. It is a must go salon! Clean and humble atmosphere! Thumps up! read more

The ladies working at this salon are very kind and really took their time with me, however the front desk lady or manager has awful customer service. and just mopes around looking over her colleagues shoulders as if she doesn't trust them. On top of that she over charged me with a very poor explanation as too why. Very unprofessional, wouldn't recommend going here it's over priced and nothing special for what you pay for read more

Had my mani and pedi done. Worst experience ever. The person that attended me gave me attitude from the time I walked. I called her out on it. I was not getting the pedicure done for free. She told me I could leave and the rest of the ladies started speaking in their language loudly. It was obvious they were speaking about me. I felt border-line bullied by that. I may not understand your language but I can read body language. This is the worst customer service experience I have ever had. I requested another person and it was like night and day. Even though she did a great job, I was left with a very bitter taste in my mouth. I am not sure who runs this joint but they do not care about customer service. This is my last trip there. read more

Long-time customer here.. customer service has been declining steadily over the years. The ladies constantly talk loudly in their language while doing clients' nails which really takes away from the "relaxing spa time".. Some nail techs even have a bit of attitude. Not coming back here because the service is not worth my time and money. Nails were done okay but the acrylic nails are thick and uneven! read more

I have been a few times. Not the best place. Most of them are only so, so. Cathy is very good for nails. Don't ask for Tracy for pedicure. Most don't speak English, or they don't want too. Will give you a headache listening to them all shout at each other. Not a relaxing place. read more

So I've been here twice. It's your typical Vietnamese nail salon - not the most luxurious place, but the end result is pretty good for a very cheap price. You can make an appointment (like I did) but they take walk ins too. The first time I went, I had someone else (I don't remember her name) and she never communicated with me and never asked what I wanted. She still did a good job, but the communication wasn't there. The girl I had the second time - Linda - was very nice and bubbly. My french acrylic nails only cost 25 dollars which is a very fair price, and Linda was very nice, often asking me how I liked my nails and asking how I would like my nails done etc... The place smells strong of chemicals, It's not a problem for me but I am concerned for the girls working there, constantly breathing in the fumes. The workers also always communicate and talk with each other in their language. For me, that's not a problem, I don't really mind. But it might be distracting for other customers or might make the place seem "less relaxing". But for me, this is the place I will continue to go to. I love the great prices and my nails look beautiful! read more

I made this account specifically write a review about this place. I've been in this place on two occasions both times I left without getting anything done and very disappointed. I've been in just to get my set removed and was turned away because they would rather take other clients who were getting more services done. The second time I went in I showed the lady a picture of what I wanted. She agreed to do it. Almost mid way through the manager informs me that it was going to cost me more money because of the style I was doing. There were no prices posted at the time. And I was not made aware of additional costs initially. They then removed what they had done and insisted on charging me for the removal of nails. I get my nails done weekly and I've never experienced such poor customer service anywhere else. I do not recommend this place. read more