Great environment and pleasant staff. Very good dentist. Excellent care. Definitely going back.read more

I had no complaints about the doctor or the staff personally, at first,they were polite and they…read moredid good work, however, they are complete scam artists when it comes to billing. I paid for the cost of having a crown re-cemented upfront, which was $250. They told me they would submit the claim to my insurance and, if the insurance covered the claim, they would reimburse me for what I paid up front. Well, Humana paid the entire bill in full in December 2024. So I went there Jan 2nd and asked them to reimburse me. They said they would "send me a check". Two weeks later, I still had not received the check so I called back to ask where it was. They told me that they were working on it and they would get it to me soon. Their office is simply up the road from me about 10 miles so it shouldn't take two weeks to get me a check. They said "oh they were sorry "but they didn't send the check yet and they would "get on it right away " and they would send it out by the end of the week. Two weeks after that, I called back again because I still hadn't received it, and I was given the same answer. Well, three weeks ADDITIONAL later , I still don't have the check. Total of eight weeks now since I was seen there and after they received payment from me AND and the insurance company ---both in full. So I went back to the office in person on February 11, 2025, to ask them if they could simply credit my credit card that I used to pay the bill when I was there the first time. The same credit card machine is still sitting there on the desk, but for some reason, they don't know how to process a refunder to the original card that I used ?? Never heard of such a thing in my life. I used to do this myself on a daily basis so I know it can be done. The office manager behind the desk said she was unable to do that. Why??? She then said she had to consult with the Doctor Who was in the back working on a patient. When she came back, she said "we don't keep checks in the office "and you'll have to come back tomorrow. We open at 8 AM and we'll be here all day . There was a patient sitting there waiting her turn for an appointment and she witnessed this and thought that it was very unusual as well. I asked the office manager why she couldn't simply process a credit to my credit card and she said she was "simply taking orders from the doctor ". Huh? ???? I've been very sick with an upper respiratory virus for the past three weeks and I'm not supposed to be outside at all. I'm supposed to be in bed resting. This is not a inconvenience to me, it is causing me health issues to have to run out in the cold weather because people refuse to do their damn job.. So, I'm going back again today and they had better give me my money TODAY or they're going to end up in court and having their license revoked for billing fraud. I've already contacted PA Attorney General's office and I have alerted Humana to unethical billing practices by this dentist. I was told by the Pennsylvania Attorney General's office to give them three chances to pay me and then after that, I should file a formal complaint. I have now given them five chances to pay me and they still continue to give me the runaround. This is the last time I'm dealing with this. I'm fully prepared to process my formal complaint if I do not receive payment today. Be warned!! before you go to visit any provider Gather your insurance information together and make sure that they're going to cover the bill BEFORE you pay out-of-pocket! I had authorization for my insurance company, but they insisted on me paying upfront and being reimbursed. This is a practice that needs to be outlawed. FYI: File a complaint with the Attorney General's Health Care Section by: Calling - 1-877-888-4877, mailing in a PDF or submitting an ONLINE Complaint.