I have been going to burns ford from last 5 plus years for service on both my ford flex and…read moreLincoln, they do a great Job every time, won't go anywhere else.

Went to Burns Ford to talk to owner ( Robert Burns) about the fan belt that was put on 7/27/20 and…read morecame off 9/1/20. Owner said he was not a mechanic and really was not interested in looking at the defective part or belt. It was the drive tensioner that was defective and should have been changed 7/27/20. Kept asking what he could do. We told him it would be fair to reimburse us for the service 7/27/20 and 9/1 /20. He said maybe it wasn't changed to save us money. Not sure how it's saving money when the belt came off after a month and the steering and brakes went out on the car that could have caused a fatal accident. He then grabbed a copy of a bad review I had written and told us we could go to Andy's Automotive and that he was not going to do anything . Very unprofessional

My parents purchased my first car from here. Since that time, my brother and myself have gotten…read moremany cars from this dealership. Granted, I keep buying the same model and make of car (creature of habit), I have never had a problem with the customer service or vehicle itself. My mother currently still drives the RX I purchased from Wright's back in 2010 and loves it (although it is really time for an upgrade :-) ). The truly unique thing regarding Wright's is the ability to get something that you don't see on the lot. The owner will basically take down your preferences and try to obtain the make / model that you want within your budget (if it is realistic). My brother recently purchased a Lexus CT200h from Wright's through this method. It only took 3 weeks to find the vehicle for him and he has been very pleased so far.