I had a scheduled appointment for 9:30 am and waited 50 minutes to get my vitals done and then I was escorted to a consultation room. After waiting for another hour there was no sign of the doctor. I proceeded to speak to the receptionist to see what was going on. The receptionist asked that I keep waiting because Dr. Lyn had become busy with another patient who got ill. I advised it was unacceptable to have someone wait for two hours for the doctor. She asked that I please wait a few more minutes. After now waiting in the waiting room for a few more minutes like she asked, there was still no doctor. I left.
If a patient became ill, why wouldn't they reschedule me after knowing the Doctor would be busy for more than an hour? Right? I am certain this was only an excuse. Horrible customer service and I have informed my insurer of the incident and plan never to return. read more