This is a hard review to write but I feel it's worth sharing…read more I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit. The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG... A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside. Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in. I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

I'd never used a pet sitting service before this, and unless I move away, I'm never going to use…read moreanyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

Love this company! Monica is amazing as the new owner and clients have never been happierread more

My last review was July of 2017. We boarded my dog at tailtopia for 30 days. We were all hesitant…read moreto leave him anywhere as we love our fur baby. But the owner, Nicole, was really nice and truly love animals so that end of itself was reassuring. Upon drop off, the ladies at tailtopia again reassured us that he will be fine and we can email or call to check on him. We were overseas so we message tailtopia once a week thru FB messenger and they replied promptly with a photo of our fur baby. 30 days later, we picked up our dog without any issues and military discount came in handy. I cannot thank them enough for caring for our little one. Tailtopia is the only kennel in town that I trust.

I fell in love with this place because my dog seems to enjoy it, plus I was drawn because they…read morehonored Service Men and Women with the Military Discount. I use them on special occasions and trust them with my baby. I was disappointed recently because prices had increased, and they discontinued the Military discount without my knowledge. So when I came back from celebrating my anniversary, I had a surprisingly increased bill of over $100.00 I had calculated from my fur baby's last visit. I wish I had been informed of this beforehand. The staff is still awesome with caring for pets.

Great place and out bet is next door in case anything is needed. This is the second time I've left…read moremy sweet babies here and I highly recommend them. It's not a fancy place but they have a great set up and its efficiently run- all of the dogs are taken outside separately so no risk of incident inner mingling dogs. My pups were happy to see me - but they were in great condition and I could see that they had been well cared for.

When you call for an appointment (3 X) for your pet and you leave your name and phone number & the…read moreservice to be performed and your phone doesn't ring back for weeks; it is ANASAZI getting back to you!!!!! WTF????? Too bad they are affiliated with a class act veterinary service!!!!!

The groomer was very nice, did not get her name. It was our first time here and probably the last…read moretime my dog is a Maltese mix who unfortunately had a home haircut but still decent. My spouse picked her up and I did not notice all the clipper burns around her mouth, side of face which is bald on one side with a rash and not to mention the facial cut itself. We talked about cleaning up my mess but hair could have been left. So disappointing!

Kelly and team are the best and they know how to groom a Bouvier. My dog Doc loves Kelly and her…read moreteam. I do too

Been taking my dog to Animal Watchers for the last 8 years. They are my go to option. Easy drop off…read moreand pick up 7 days a week. My dog is well cared for.

It's been 3 years since my last review so I thought I'd update. I'm still taking my dogs to Animal…read moreWatchers and I still think they're the best kennel in the county. I particularly like that Mary and Tom live right there next to the kennel so I know my dogs always have someone nearby. I board my 4 dogs regularly - maybe 1-2 times a month for several days at a time - so it's important that my dogs are comfortable and safe when I'm away from them. Their dropoff/pickup times have also expanded and they're pretty flexible with accommodating reasonable requests. As long as I have dogs, Animal Watchers is where they're going if I can't take them with me. With the addition of an onsite groomer (Michelle), I don't have to take my dogs anywhere else to be bathed and groomed. Michelle has been able to schedule them almost anytime I request and her prices are incredibly reasonable, much more so than the big box groomer in town.

I have 2 groomers I trust a 4 Paws in one! I trust them completely! Also, if anyone has issues,…read morecameras run constantly

After scheduling my dogs for an appointment one month after seeing these people, the owner decides…read moreto tell me that the nails weren't clipped adequately the month prior. When informing her that her shop was the one that cut it. Then she started backpedaling and changing her story of she just wanted to say that she didn't think they were cut long enough even though I had paid for the service. Owner always has an attitude and is very rude to the customers. Definitely will not be taking my dogs back anymore