Eight weeks to process a standard insurance payment is the norm. Be sure you're aware of that…read morebefore you engage. They really don't care. I'm happy to spend four figures on my fur baby and will be taking him elsewhere. They have not followed protocol for a rescue with trauma and I'm now - four weeks later - still working with his regression due their neglectfulness. I wouldn't wish this experience on my worse enemy.

I have been going to spring corner vets for some years and the service is fantastic. On Thursday…read morethe 19th of January my gorgeous shitzhu Charlie had to go to have stones removed but the operation became more complicated than they thought a lovely vet called David started the operation an hour and a half in and stones in the pelvis as well Tom the main vet had to come in both veterinary surgeon's worked on Charlie it took 2 1/2 hours to get all 31 stones out if it had not been for the wonderful vets my Charlie would not be here, all the nurses at the practice are wonderful they took such care of him. They are sending the stones to America to be analalized at no cost so they can decide what food is suitable for him . I appreciate the time and dedication that all members of staff gave to Charlie and making sure he came back to me words can not express my thanks to them

Brook House Veterinary Hospital have been my vets of choice for my cat since I got him almost 2…read moreyears ago. They have always been extremely helpful, caring and accommodating. More recently my cat had a run in with a car and they were superb in his treatment and care of him, I can't thank them enough for everything they have done for him and the follow up has also been very thorough. Yes it is expensive but as far as I am aware it is the same at any vets and that is why you pay for insurance!

Brilliant, very caring staff, wonderful vets, A1!, would strongly recommendread more

We all want whats best for our furry friends and when they're unwell we need someone reliable and…read moreprofessional to make them better. Dunbar Vets, part of the Lynwood Group, are excellent. Great 'bedside' manner, straight-talking and extremely thorough in their diagnoses. They take great care of your pets and I have always found their service to be first class. I particularly like the fact that they do not prolong treatment just for the sake of it and whilst medication can be expensive they do not overdo things and keep having you back for more. Highly recommended.

I've been using Christopher Carter's practice for around 20 years with three cats. While they're…read morenot the cheapest around I feel the little extra we pay is well worth it for the quality and expertise we get. Thoroughly recommended.

I took my very healthy and fit (not to mention boisterous) 6 month old male kitten to Christopher…read moreCarter Vets on Wednesday 11th October for a routine neutering operation. I dropped him off at 9 am, at 11.30 am I got a call to say he had died. You can imagine my shock and horror at the news, which I am still trying to understand. I went to collect him from the vets and was told that he must have had an underlying heart problem bearing in mind that he had been to the vets before and always had been proclaimed healthy, also his heart was checked before the operation. Apparently, 3 vets tried to save him but to no avail. I spoke to the vet that carried out the operation and she was visibly upset. However, I have to query why a very fit, healthy and totally gorgeous 6 month old kitten died for unexplained reasons. I wish I hadn't taken him.

We cannot recommend highly enough the services of Hayley and Arnie of Animals at Home South Hants…read more Everything was covered to the extent that we did not worry at all about our dog Pecky during our 5 days in Barcelona. He was extremely well cared for and loved during his stay. He got on well with the host's dog Bruggen and had plenty of exercise. A highly professional and animal loving enterprise.

This vets is house in the back of the Pets at Home chain at Fleetsbridge retail park…read more Being a busy person who works full time I wanted a vets that was open more than just Mon-Fri 9-5. Companion care open from around 8am to 7ish pm during the week and are also open weekends. It's not just a case of being open extra hours though, when my pet had an accident and needed urgent treatment they were happy to see us at short notice, several times in a weekend and offer a 24hr service in conjunction with another vets practice in the area. The vets are always happy to discuss any questions or queries you have about your pet, which is reassuring to a first time pet owner like myself and you are not made to feel that they are only interested in you spending money with them.

Yes I forgive the one receptionist who is a jobsworth!…read more Times have been hard lately, so I had to take my dog O'Driscoll (think rugby) here to have an operation. It's tucked away - blink and you'll miss it. It's vetinary staff are truly kind and gentle and took a fancy to my so cute dog. They are flexible and understanding and very helpful. The waiting room is clean but basic. No sign of any toilets, but there are two bays for disabled people in the car park. You pay for operations but the rest is donations. Good to know it's there, and worth donating to if you have a pet,

Fully agree with Chrissie B, there is certainly a receptionist with is a total "jobsworth" however…read morethe vets and nurses more than make up for that one negative. The lady vet we saw was exceptionally kind, caring and friendly ( she showed genuine empathy NOT just "I am doing this as its my job sort of approach")

I have been leaving my Australian Collie at Copied Halls a minimum of 3 times a year, he is a…read morenervous dog and not keen on other male dogs, when he went there 6 years ago for the first time I told them this, he stays in the "girls" kennals. He loves all the girls there and always gives them kisses when he comes home. I did notice on occasions that he was very hungry, he is not a dog that snatches his food, when he went back the next time I told them this, they immediately made a note to feed him separately never had problems since. Always happy to go there the staff are wonderful, he is now on medication they give this to him with no problems, he comes home happy and settles back in to our routine immediately, I visited several kennels before I decided on Copied Hall and have always been happy to leave him there.

Our 1-year-old dog stayed with Copied Hall Kennel for a week and it could not have been a worst…read moreexperience. We were looking for a place where he could interact with other dogs as he is quite a social character (sometimes too social!). We found Copied Hall Kennels online and liked what we saw in their website, photos and testimonials. We did not mind the 1 and half hour drive there as long as we where giving our dog a safe and fun experience. When the day to leave our dog finally arrived we where very impressed by the grand entrance gates and the charming cottage surrounded by land. The lady at reception was nice enough (even if looked a bit inexperienced). We asked to see the kennels, as we did not have a chance to visit the place before hand. That was when things started to disappoint. We were taken to see the kennels, which included a small-enclosed area where the dogs "would interact and be running free." This area could only be seen through a closed fenced gate.We were taken to see the piece of land where they are exercised only once a day, which is much smaller than it looked from their website. Actually, some of land advertised in their website are not even used for the dogs. Despite not being 100% satisfied with the place, we left him there thinking that the interaction with other dogs would be enough entertainment. We left our number and email and advised that we were in the country and if anything happened to give us a call. A week later we went back to collect our dog and were informed then (and ONLY then) that he had been in a scuffle with another dog and had been hurt. The lady said that they had trouble putting him in the kennel and that he would make a fuss and could have hurt himself. My dog had an inch cut on his head and another one dangerously close to his eye. To add insult to injury, we were informed that our dog was not welcomed there again as he was not fit for their kennels. I was so stunned that I did not know what to say. Our dog is well socialised and I am sure he did not attack any dog. When I said to the lady that he was crated trained and found strange that he had made a fuss going in the kennel, her response was to laugh and say, "how strange... it is a pointer thing". I still don't know if another dog hurt him or if that happened when he was forced into the kennel. It is clear that people working at Copied Hall Kennels do not have a basic level of training; which is simply not acceptable when running a boarding kennel. Apart from that, my dog had lost a lot of weight and looked extremely depressed. I do not recommend this kennel to anyone; in fact I would avoid it.