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    M & M Livery Service

    5.0 (4 reviews)
    Open 12:00 am - 12:00 AM (Next day)

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    3 years ago

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    Ask the Community - M & M Livery Service

    Would you change our reservation to 11:45am today please?

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    Hybrid-Ride

    Hybrid-Ride

    2.4(23 reviews)
    1.6 mi

    The worst drivers you could ride with. The staff are insanely rude and incompetent beyond…read moreunderstanding. Women carry mace. That's all I'm saying. ​

    My name is Zobeida Medero today my mother Angelina Matos was pick up by this agency/company. She…read morehad two strokes, two feet amputated vision problems and does not speak english. She was drop at bmc for her 8am appointment with the eye specialist. Around 9:18 I received a phone call from the agency to let me know that the driver was there. I assumed the person pick her up but no she had been waiting almost three hours. I call the company and the person that picked the phone let me know that cancelled the ride because my mom didn't show up which is impossible because I have been speaking with her during the time she was waiting. They proceed to say that I needed to call insurance for booking a new ride so basically charge her insurance twice I am very dissatisfied and disappointed. These are the communication with the agency So you saying that Per the insurance provider's guidance, the driver was instructed to proceed. The driver followed these instructions accordingly. Why when I call the insurance provider they told me that they keep having this problem. I find this problematic because for 1. BMC area is the epicenter of the worse addiction problem in the city. So I was on the impression from your website that your services are tailored to cater to the individual needs and preferences of each passenger. Your team comprises drivers and staff members who have undergone rigorous training in patient care, safety protocols, and sensitivity training. Is just so unfortunate that people that need these services get stuck because their provider has no sensitivity, empathy or compassion they just a way to make money On Fri, Jun 13, 2025, 1:06PM Human Resources humanresources@hybrid-ride.com: Dear Ms. Medero, Thank you for reaching out and bringing this matter to our attention. First and foremost, please accept our sincere apologies for the distress and inconvenience your mother, Ms. Angelina Matos, experienced during her transportation to and from her appointment. We understand how important it is to ensure that all members--especially those with complex medical needs--are treated with care, dignity, and respect. According to our records, the driver arrived at the facility and was attempting to locate your mother. The driver also reported the difficulty in finding her to our call takers, who then contacted the insurance provider for further instructions. Per the insurance provider's guidance, the driver was instructed to proceed. The driver followed these instructions accordingly. We deeply regret any confusion this caused and recognize the impact it had on you and your mother. We are acting in accordance with the insurance company's policies and procedures. Best regards, HR Manager On Fri, Jun 13, 2025 at 12:17PM : My name is Zobeida Medero today my mother Angelina Matos was pick up by you agency/company. She had two strokes, two feet amputated vision problems and does not speak english. She was drop at bmc for her 8am appointment with the eye specialist. Around 9:18 I received a phone call from the agency to let me know that the driver was there. I assumed the person pick her up but no she had been waiting almost three hours. I call the company and the person that picked the phone let me know that cancelled the ride because my mom didn't show up which is impossible because I have been speaking with her during the time she was waiting. They proceed to say that I needed to call insurance for booking a new ride so basically charge her insurance twice I am very dissatisfied and disappointed.

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    Hybrid-Ride - Communication with agencies without reply

    Communication with agencies without reply

    Hybrid-Ride
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    M & M Livery Service - taxis - Updated August 2026

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