Oh how I miss Sandy Spring Bank! My family and friends have all banked with them for over 20 years…read more Once they were sold to Atlantic Union Bank they were ruined. Nothing has gone right with us since the changeover. My husband has tried three times to set up bill pay, and every time it says everything is all set, we end up getting a notice from the utility companies that our bill wasn't paid. Just received our tax forms and they make no sense at all. Not one thing has gone right since Sandy Spring Bank was sold to Atlantic Union. Plan on closing all of our accounts as soon as possible. So are a lot of our friends. What a shame. Guess the days of a local bank where you actually knew the people you were dealing with and had a rapport with them are over.

This is a two or three-star review of the bank that replaced Sandy Spring Bank - Atlantic Union…read moreBank. Unfortunately, the merger that occurred has not led to anything positive. Services have disappeared, and while new staff are trying, they do not have the expertise of the people who used to be in the branches of SSB. Services which every bank should have - for instance, access to online tax statements, or available pictures of checks on statements (either on or offline) are not available. Records which should have been available after a merger are not available to customers - unless they go into a branch and get written records which are not complete. Sandy Spring was known for its very good customer service. That has not transferred to the new entity. Like I said - the new management is trying. But I'm not at all sure how much longer I'm willing to try to make a banking relationship work.

This review kinda hurts me to give because I have been with TD Bank for nearly a decade, have a…read moreblind loyalty to them because when I open an account with them, they were the only ones that welcomed me with open arms when every bank wouldn't get anywhere near me. Let's just say at that point of my life if someone ran my credit, they ran the risk of getting their computer repossessed. Since then a lot has changed for better, and banks lenders and creditors now beg me to use their lines of credit, and to be honest the change all started with opening this account with TD. Now this two star has nothing to do with the only branch...5 STARS alll day for the staff there, friendly, knowledgeable, and I always end up staying for an extra 10-15 minutes just chopping it up with them before I leave. So I wanted to make that very clear before I go onto my current experience which really surprises me. I understand that banks need to be precautious to protect themselves, us customers, and maintain a safe environment for transactions. So I am all about being thorough. With that being said I've always maintained a good standing with my accounts, which are two checking accounts, and a savings account, constantly moving money between all three of them, and mostly only depositing into one account and the living the money accordingly from there. So I deposited a mobile check for a decent amount that was given to me from a family member that is so graciously helping me with some major repairs to my work truck. Typically my funds are available the very next day, but for some reason they put a 6 business day hold. I get it, it's happened before, for whatever reason the algorithm either doesn't like something so it kicks it to a human. Now the process is this, per TD bank, you call customer service, they send you to the fraud department and then they due their diligence...I totally understand this, have gone through this process for whatever reason, maybe the check had some werid crease, it's a personal check from the bank of USSR ( joking, and if you don't get the joke you're probably a Gen z'er). In my case I think I thought it was one of two things, there's a new box to check if you do a mobile deposit that it totally missed and don't check off or it could've been because the person who wrote the check started to write the date like the whole rest of the world does by putting the day first then the month, then just put a "1" over the "3" which was for the 30th of October. Either way we can resolve this, the check was from HSBC written by a Doctor, who is highly ranked in the military (retired) and makes top tier money. Now to my experience... I call customer service, as always they are willing to help, I love that from TD especially if you call from the app. They transfer me to fraud, and in less than 45 seconds they ask me "tell me about this check" I'm honest and say it's for my truck I had my transmission rebuilt and it was given to me to help me get back to work (I'm in the trades my truck is my office and when calculated every day my truck is in operable it costs me $550). And then after about 5 seconds of silence she said "ok you'll get a secure message in your app within two hours and if the funds aren't released by end of business then they will be held for the full 8 days". At this point I know it's not getting released. This has happened to me before a couple times and every other time they say " Mr Leite your funds are released" so when I didn't hear that I was nervous. To make a long story short, for something that with a little diligence from the representative ( oh this was 7:15 in the morning and she sounded like she just woke up) and my complete willingness to verify to the fullest extent and at their disposal, I was not given that opportunity and now my funds are holding, I can't get my truck, and the shop is charging me a storage fee now of $100. I tried to escalate, and all they did was credit some stuff to my account. The supervisor really seemed like they wanted to help but here we still are There a lot of fraud these days and I'm all about protecting yourself and others, and everyone's explanation is "oh this randomly happens and can happen with any check" I'm like cool!!!! But put a freaking human on there who cares about doing their job right and making sure that us non-crooks don't have to suffer for all the fraudsters. For this TD I give you a 2 star...I'm taking my check to their proper institutions from now on to cash them, and I'll even pay the ridiculous fees at the liquor store. Thanks for letting me rant

Friendly and efficient service from the customer service representative who helped me right away…read moretoday, clean and modern design of a bank, convenient location in the heart of Olney, and plenty of parking outside. On Sundays they're open 11am until 3pm, which is extremely helpful when running weekend errands. I would definitely return. This is the bank to bank with.

Woodsboro Bank was one of the banks my father used. I began working with the Woodsboro branch as…read moredad encountered some health issues, and now as we settle his estate. Yvonne, the branch manager, and the staff know me by name, are personable, professional, competent, and welcoming. They know banking, and have helped me with a couple estate issues already. I moved to Baltimore decades ago, and have accounts at three large banks here, also staffed by competent, friendly people, but Woodsboro Bank's size gets you a personal touch bigger institutions have trouble providing. Long story short, I opened my own account at WB today!

What a joy to have a branch of my bank just around corner. I mean literally round the corner. I…read morecould walk there in five minutes! Why such excitement over a bank? Because previously there was no bank in my entire county that I could use without incurring a fee. Use cash back I hear you cry. But you need to buy something. And when you have to buy something just to get cash that's a fee. Clean, quick and staff that are friendly. If only they didn't get a bailout from the government. Not this branch which is the first sentence... the company.

On 03/25, I tried to make a car payment at the Rockville Wells Fargo bank. 1 teller was working. 3…read moretotal people in line. 2 other employees were laughing in the drive up window. Another employee was on a computer. After waiting 10 minutes with no movement, I drove around to the drive thru. Was told by the blond lady that my payment transaction would take more time because only 1 teller is present. Why does anyone need to spend 20 minutes to give the bank $? 4 employees? Managers don't help out in a pinch to ensure good, timely service? Extremely Poor Customer Service! Please give your $ to the Chase Bank, a block away. Thank you.

Two doors to get inside. The first one is light enough. Wait for someone in a wheelchair to open…read moreit. The second one is way too heavy. Sometimes somebody comes to health and sometimes they don't see you so there is a doorbell there that you could bring. The manager is incredibly helpful and friendly. The teller was a little more dismissive and basically said you should've called for an appointment or scheduled it online. The manager immediately stepped in and said you couldn't be seen within 10 minutes. There's nothing to complain about really here, nor is there nothing to really celebrate about here.

This local bank has the highest certificate of deposit rate and highest savings account interest…read morethan any other local or national bank, so it's a great choice. However, their website and app are so unsophisticated, lack basic features, and buggy, it's frustrating. There are also not that many branches compared with one of the big national banks. Their in-branch for-my-security-and-protection verification process took 40 minutes to get a cashier's check despite having a driver's license, multiple forms of ID, SSN, last few transactions, and cell phone verification. Regardless, the service was overall good, but only in a pinch will I go back into a branch for any banking transactions.

I have been a customer for over 15 years absolutely the best financial institution I have ever had…read morean account with. They have never made a single error on multiple accounts. The staff is always pleasant and helpful. They truly seem to care about their customers. Their fees are quite reasonable and although I have occasionally had a situation where a direct deposit wasn't received by MVB they went the extra step to call me personally to let me know there was a problem and waived fees when they ascertained the error was the fault of the party making the direct deposit. I would highly recommend MVB.

My kids all have bank accounts at the Middletown Valley Bank. They made it very easy to setup the…read moreaccounts, all the while friendly and informative. My Son wanted to add a checking account to his already existing savings account. We walked in and received a friendly hello from all the tellers. Now I know how Norm felt from the show Cheers. Truly a friendly atmosphere. We were immediately helped and right away Tania began informing us that they now have a new "product" of checking accounts for students. This was perfect since we came in to get a checking account, and this one is more forgiving towards students. After a few minutes she had the new account setup, and she then began to help us sort out his access using the APP. Again, right away she helped him gain access via the internet. I have to say this was a quick and pleasant experience. Thank you again Tania and Middletown Valley Bank!