Great service great staff really appreciated all the special attention. I got very satisfied…read morecustomer.

Convenient location although exiting the parking lot can be a bit difficult since you can exit on…read moreeither River or Falls Roads, but very close to the intersection. There's plenty of parking behind the building, but there are several reserved spaces for the bank along the drive when you enter from Falls Road. I prefer going to this location cause the staff are friendly, knowledgeable about the products BoA offers and they are at a quicker pace than some of the other locations I've visited.

Staff always friendly and helpful with my banking needs…read more Banked with Sandy Spring for over 25 years

Today I went to the Potomac Village branch to get a bank check from my account to deposit in…read moreanother bank. 1. Filled out the form and signed. 2. Gave drivers license which they inspected for signature and then photographed. 3. They requested that I insert my ATM card in the machine and enter my pin. 4. They called the main bank to get authorization for the check. 5. The main office texted me a code which I gave to the teller. 6. The teller and main office wanted to know why I was taking out the money and what it would be used for. 7. I left after wasting 20 minutes of my time. Absolutely ridiculous service. By the way have been a customer for almost 50 years when they worked out of trailer in Chevy Chase. I'm going to move my money out now.

Horrible customer service. Extremely slow in getting things done. Also obnoxious workers- after I…read morewaited 20 min to get something that should have taken 5 min. as I was leaving the teller called after me in a sarcastic tone, have a nice day..." I'm a long time Capital One customer but I'm thinking about pulling my money out. Chase is around the corner and has much better customer service.

More locations where banking could take place would be a necessary improvement…read more The ATMs are everywhere but the branch locations are few and far between. Additionally, not all branches have polite and customer oriented staff. The Gaithersburg branch on Montgomery Village AVE is in a terrible location. It is situated in a difficult access location. It is particularly troublesome for a person with disabilities. I hate that location and end up having to go to Rockville to do my banking. Highly inconvenient because I live in Germantown.

As the bank for the LL BEAN credit card, they refuse to consider my claim of fraud for charges to…read moremy card by askcrew. Further their actions are perpetuating the fraud.

I love Sandy Spring Bank. It's great to find a local community bank with big bank perks. Abdul is…read moreabsolutely amazing.

Opened up a savings account. The app makes it easy to use and can manage all transactions. Highly…read morerecommend.

I went there on Thursday March 21 and spoke to Neeru Khanna and Emanuel Williams. They were both…read moremost helpful, thorough and are truly excellent at their jobs. I needed to have my account checked for a pacific deposit amount made back in 2020 for when I was self-employed. They gave me a printed bank statements that were made in 2020 which was very helpful and showed that no deposit of that Pacific amount was made.

This branch has always been fine. The tellers are helpful and friendly. I also like that this…read morelocation has safe deposit boxes. It's pretty small, but it's suitable for the area. The biggest issue I have with this location though is who I assume is the branch manager. I guess he's good at his job because he's been there a while, I just feel bad for his employees. I work nearby and can literally see him every hour on the hour take a smoke break by the garbage cans outside. I'm honestly not sure how much work the guy could even possibly get done, plus, he also has to literally stink of smoke. Not the image I would want to send if I still managed a bank...

Horrible. No customer service agents ever available. Everything must be fine through automated…read morevoicemail. Cannot even activate a card through the app even though there's a prompt for it. Having trouble activation your card? Call the customer service number in the back. More automated voicemail. They charge 15.00 to transfer money from your checking to savings. Been with them way too long. Opened an account with Chase and it's so much better! Do not bank with PNC.

This review has been a long time coming. I think very poorly of this PNC branch and its management…read moreteam. This branch used to have a coin counter where people with accounts could get change automatically counted. They did away with that. I had some transactions that I needed processed manually because to process them automatically would take far too long. The branch manager who at the time was Nitu(Sp?) would not do that. She was very rude and nasty. I had been with Potomac Valley Bank for years, PNC bought Potomac Valley. After dealing with Nitu, I saw no need to continue the relationship if the service was going to be that poor. I encourage you to take your business elsewhere.

I needed to open a bank account and walked into the local PNC branch. It was a great experience…read more Personal and friendly service. Great attention to details to choose the best services for my particular needs. Many thanks to Betty and Georgia. Thank you PNC Bank.

Is anyone else tired of the incredible smoke job you get when you come into this branch. I actually…read morecame in with a problem today. Instead of a definitive plan to address the problem I got all kinds of but kissing, and two attempts to sell me a credit card. But my problem not appropriately addressed. Details below. I went into the branch asking for help with a $500 duplicate charge from a store I used my atm card at. (The store charged me once as an atm, then as a credit card. So the charge went through twice). Before the desk based teller would even address the issue I came in for she wanted to know why I wasn't using their % back card. Finally, after redirecting the teller, she looked up my info and basically told me that the transaction is between me and the store, however, the dispute was in. And at the end of the day it's the store who needs to resolve the issue. I told the desk teller I contacted the store and they can only see one charged not two. So how can we resolve this? Again, she intimated it's the store who has to address it. So basically I'll be loosing my $$. Not receiving a good answer i went outside and called the store back and got a store rep on the phone who said they would speak with the bank. So I went back in the bank and told the teller the store was on the phone to address the problem. The teller then literally put her nose in the air! And said she would not speak with them and walked into the back. This is a teller who is chronically desk based and spends all her time kissing you know what trying to upsell products. How come when you go into the bank with an actual problem they won't help you. I realize this Has to get taken care of on an auditing level, however, the tellers that work there could be a little more helpful when there's an actual problem and not stop trying to upsell you perhaps we could not have yelp. They can also learn how to be polite, not the fake polite when they're trying to sell you something but the actual polite that the rest of us have to have an our jobs. Why do banks get a pass. PNC just lost my next car loan and my next mortgage application. I hope eating my $500 was worth it.