Easy process to join NFCU and the loan application was seamless. Our Loan processor "Brooke" was…read morewonderful to work with.

I opened an account with Navy Federal Credit Union in Virginia for a home loan. They sent the…read moreappraiser to the wrong address because the loan officer was "overworked" and then the loan was held up because more Navy Federal Credit Union staff in Florida wanted to review it., And then it died a natural death. I did not get the home. The developer noted that using the credit union for any type of loan will have problems 99% of the time. It was a nightmare that turned into a daymare.

These guys are awesome, neva had a problem with this site, always got everything done that i needed.read more

This Bank is located inside Walmart. The staff are really wonderful and understand customer…read moreservice. The accounts are free if you keep $100 in the account, but if you are over 55 they waive that requirement. The very best thing above being treated like a person and not a number, is that they have longer hours than most banks and they are open 7 days a week.

Worst bank I've ever been to. The wait time in the lobby is ridiculous. People that work there…read morewalking by but not helping customers. Really bad customer service.

I've banked with Wells Fargo for 20 years. This branch has seen many changes. The latest being…read moreREMOVING the drive in teller option. This is extremely inconvenient for me and others who prefer not to take time parking and walking inside. I am extremely aggravated about this change and am very much considering moving all my accounts to Navy Fed

I have been with VACU for many, many years. (more than 20 years) I am currently so disgusted with…read morethis place that I cannot find the words to tell you just how horrible it is. The more technology this place acquires, the worse it gets! Hard to believe isn't it!! They screw things up so badly, it takes months to get things straightened out! They have 3 locations here in Fredericksburg but only one is usable by a sedan type of car. The other two branches have the ATM and "teller machines" so high that you are not able to reach them is you drive a sedan. And, on top of that, two branches have arranged to have the screens in the drive thru facing into the sun. Of course you cant see them, it's just like trying to see your phone in the bright sun! If VACU can't even build a relatively simple square building correctly, I am very concerned about them building anyone's bank accounts... Additionally, I have found that the employees (although quite friendly and smile a lot), will lie to you about anything to acquire your money from you. You'll do great banking there as long as you don't trust ANYONE. Don't say you haven't been warned!!!

I received false information from a branch representative. This Credit Union is not transparent…read morewith their credit card offers. You can't easily get to an appropriate live representative either for help with your banking needs. Customer service is lacking to say the least. Their website to send an email doesn't even work properly! In my humble opinion, without going into all the details (as I have already wasted too much time and got no where with this organization), I would shop around for somewhere else!

To say that the service here is worthless, would be being kind. I called this bank and asked if…read morethey had any two-dollar bills which I want to use for my grandson's birthday party. The fellow who answered the call said they had plenty of them. My wife and I drove to the bank. She went in and waited in line, and after about seven minutes met with the teller. My wife said we called earlier and would like to get 10 two-dollar bills. The teller asked if we had an account and my wife said no we didn't. She then was refused service because we didn't have an account with the bank. When I called, the fact I needed an account for this simple transaction was not mentioned. As an aside it is over 90 degrees today and my wife and I are both in our late 70s and drove out to the bank just to be refused service. I was surprised that the Burke & Herbert Bank of Fredericksburg was not considerate. The teller could have taken our $20 bill and given my wife the10 two-dollar bills without much effort and then said "in the future, ma'am, we cannot serve you if you don't have an account here". But no, that was not the solution; the concept of hometown friendly service seems to have gone away at some institutions. We did find another bank which gladly helped us.

From the owner: As Virginia's oldest bank, we've helped build steady prosperity for businesses, families, and…read morecommunities since 1852, delivering expert guidance, strong local leadership, and an eye to what's next. We see the extraordinary in everyone. We listen to our customers unique needs and respond with plans that power them into the future. More than anything, we are our customers' neighbors and biggest advocates and consistently provide banking experiences that champion their success both in business and in life-- always trusted, always secure, and always here for our community.

I just turned 65, recently bought a house, and have worked my whole life and maintained perfect…read morecredit. PNC denied me a credit card within my first week of joining, whereupon I quit them. My daughter is still in college, not working, and they send her letters regularly trying to get her to take a credit card. I also called twice in one day about being given the wrong checking account number and they assured me they'd call back, which they never did. Bury your money in your backyard - it'd be safer. Also, they're interest rates on the card would have been obscene, so I think maybe I'm better off.

Beware! If you deposit large sums of money with this bank and you want to get your money you can't…read moreget it right away...you have to wait 3 or 4 days so they can get more interest off your money! I am moving my money where I can get it when I need it! This bank is just holding on...they can't meet the stress test for banks. I don't recommend them if you are a business or have 6 figure accounts! This is not the bank for you!

I cannot complain. I was able to interact with a live person. Not an automated AI. Wow! And the…read moreperson was polite and helpful. Thanks BOA.

Bank of America is not on your side as the customer. Their main purpose and goal is to get your…read moremoney in their bank in order to increase their assets. If you have a considerable amount of money left to you In a Trust fund, they will take you through all the hoops to claim what is yours. For me it took 3 weeks of jumping through hoops to claim my funds. Most of the road blocks they put up was for information they already had. They asked for each data point one at a time rather than requesting it all at once. I am done with this bank and you should be too.

Real good bank I'll recommend, just open a new account and is awesome place to be bankingread more

Got robbed by your ATM in Stafford, VA, and since I was not a customer told to file dispute with my…read morebank. Yup, got the police report and filed dispute. Your customer service is a joke. I am grateful I do not have any accounts with you.

While I had heard that Wells Fargo does not have the best reputation for banking, my mortgage was…read morebought out by them. This location is very close to my home. They never seem to have enough staff, especially on the weekends for the three hours they are open. Heaven for bid you have business with a financial specialist, you will HAVE to make an appointment and the wait will be ridiculous. Never just walk in. I came twice as a walk in and both times, there is only one specialist to assist anyone. Today, I don't see even one. Today, the line was to the door from the counter and there is only one clerk to assist. Well, they only have two counters sooo. Nah, WF is proving the rumor true. Oops, two more staff popped out 5 minutes to closing and I've been waiting for close to 15 minutes. They popped out to lock the doors and stand around to converse at the doors to let us out. No idea where they were before as they came out alone, without a customer that they might have been assisting.

Another call out! Lol I hear that every time I come to this branch which has been a lot lately…read morebecause I can't ever do any transactions I need to. I am here today to finally close out my whole relationship with them... had to make an appointment 3 days out! Apparently only 1 person can access safe deposit boxes and that one person can't leave his keys with other employees to access. As I wait for my 1:30 appointment a gentleman has been waiting to access his box for 30 mins. This place is a joke. Also just heard the teller tell a Business client she can't provide change because they don't have an account number to charge them to Make change lol girl just needed 2 rolls of quarters and 50 in ones, legit turned her away! Do not come here ...