Went in to close my checking and savings accounts as I find receiving .01 cents per month in…read moreinterest on an account with a 4 digit balance unpleasant! Was helped at a desk by Assistant Vice President Sandra, and then at the counter by Sereane. Both were very pleasant and professional. The sewer smell seems to have been finally addressed, or maybe it was just a lucky day! Either way, it's not likely I'll be setting foot in this location again as I've closed my accounts. I hear good things about Chase Bank. Check and see if they're right for you.

I was helped by Natalia for the notary service and I really appreciate it. She quickly scheduled…read morethe appointment for me. When I arrived there everything was a smooth transaction. Thanks to Natalia I could get my proper document on time. Thank you very much.

I just simply do NOT understand these people that give 1 star reviews because it wasn't sunny that…read moreday or they woke up on the wrong side of the bed. I have been banking here for 5 years for personal and business reasons. And this branch is a 5 STAR branch. They are simply that good and helpful hands down. Go to NYC branches so that you can see bad costumer service 1st hand, this branch is simply not it! Keep up the great work Chase of East Rutherford!

I walk past this location everyday and 100% avoid it. I'd rather drive to another Chase. Very slow,…read morefront door was broken so you couldn't use the ATM, then the ATMs were out and there was only one bank teller at 5 pm on a weekday. It's a shit show. I've been here 8 times total of the last year with only one positive visit.

Excellent customer experience. I came past 9am, and was attended to by Shree Banerjee with the…read moresupport of her Manager, Eric. They were very patient to understand my request, and were able to find a solution to address my need. I was only there for less than 20 minutes - which didn't really matter as they were very pleasant to talk to. Leaving the branch, a very happy & satisfied customer! Thank you, Shree & Eric!!!

This bank, located in the HomeGoods/Marshalls (Morris Hills) Plaza is honestly one of the worst…read morebanks I've ever opened an account with. After waiting to add a family member to an existing account, the employees of the bank just stood around aimlessly. There appears to be several employees, yet no one is really willing to be helpful; it almost appeared that every employee was waiting for the other to assist customers. One employee in particular asked if we were being helped and before we could explain what services we needed, we were told to wait in lounge area. Banks should be in the business to help customers who are leaving money in their care. The bank managers in this branch seem to be some of the most unpleasant and miserable looking people I have ever seen. This bizarre experience will have me visiting other Bank of America branches.

PROS: This place is spacious, clean, has loads of parking, drive up atm, and the staff is nice…read more CONS: When I informed them why I was closing my accounts and which bank I was moving to they lied to me about that bank and how they were shrinking. I can't trust a bank that lies OVERALL: If you want to bank here I don't think you'll run into many issues, but fact check anything they tell you

Great customer service! The employees are always cheerful and super friendly, and are quick to…read moreoffer assistance when you enter the bank. Forget what you know about drab, boring banks with disinterested employees, because this bank is none of those things. Even the lighting is cheery and the entire atmosphere is very welcoming and nice. But again, the true heroes are the people behind the counter and at the desks. I've never had a bad experience here, and I can't imagine that I ever will.

6/2022  I would think twice about the Ridgewood branch. The workers are poorly trained. The…read moremanager's action is not customer centric. There are better managed retail banks in Bergen Co. Unfortunately, retail businesses which are not customer centric tend to die. What's the problem? I needed to purchase foreign currency. I spoke to a branch employee on the telephone with questions about foreign currency. During the conversation I asked him when the branch closes - he said 5.  I drove 45 min to the branch and arrived at 430 only to learn the cut off for foreign currency is at 3 and they cannot place an order for the next business day, so I had to come back tomorrow. When I asked the employee why he didn't tell me the cut off was at 3 -  I only got dumb looks. When I asked him how would someone who doesn't work at Capital One know this if you don't say something - I got more dumb looks. The above is bad & I will blame the bad combination of a minimum wage employee who was poorly trained. Above are the symptoms, now let's talk about the disease of incompetent management. I tried to contact the branch manager twice by email and was blown off. Only when I called the 800# to ask to speak with the regional VP did I get a call back from the manager. She did not take responsibility for her employees. She did not offer to cover my mileage to her bank. She didn't even apologize for Capital One wasting my time.  Absolutely no ownership of her team's error. Apparently it must be my fault for choosing to do business with her branch. Don't make the same error. Find someone who wants to build a long term banking relationship with you. Unfortunately that's not what Capital One in Ridgewood does.

Everyone at the Ringwoid branch are very friendly, helpful and truly care to help you if needed…read more I have never had such a great experience at any other bank like I have encountered here.

Service staff lacks. One person to assist and if they are out of the office or busy, well you have…read moreto come back or wait. No one seems to be able to offer any assistance other basic transactions. Please don't ask to help you reset your password, it won't happen. Although the stagecoach is cool, the bank needs to realize we're no longer in that time period and needs to step it up. I'm the only customer in the bank with 6 employees and not one has even tried to help me. Many other choices in the area, expect me to be seeking a replacement. Wow!

For one one of the things that they can improve is make sure that their staff is informed about…read moretheir products... Every time you call no one ever knows anything I've gotten so much misinformation it's ridiculous. I took my money out and went elsewhere and then when I called about interest on savings account, I was told about a high-yield interest savings account so I took all the steps so I could transfer money back into Kearny federal to find out they didn't have that! Two different people in the same location told me that they had that savings account option and then when I actually try to do it, I was told oops we made a mistake... Really a Bank makes a mistake. Oh no that's why I took all my money out of Kearny and I don't care now if they have 10% interest, I'd never put it back again... They really need to up there staff education on their own products... Not to mention that their online banking is very antiquated... They only got it a few years ago I think for years they didn't have any online access when everybody else has been online for a few decades

I switched to this bank a few years ago because they offer interest earning checking accounts. I…read morelike Kearny, and this particular branch, because it reminds me of how my local bank was when I was younger before all the big banks took over the little guys. There's a much higher level of personalization in the services provided here. The operating hours may not be as great as TDbank but the level of service is worth coming here.

5 months later, still 5 stars for customer service at this branch! 1 star for TD Bank's service…read morefree structure. $15/mo. service fee for a checking account, unless you jump through hoops!