This branch of TD (like most of the TD branches) is excellent in their service. I've banked with…read morethem since they started in this area, and I've always gotten great and pleasant and professional help from them. When I was hacked last year, the manager quickly took care of every issue, and I was quickly on with my day. When I recently needed a new debit card, the cashier at the counter printed one out immediately. My brother banks with Wells Fargo, and his replacement debit card took TWO WEEKS to arrive in the mail. I cannot for the life of me understand those ONE STAR reviews! Certainly NOT my experience all these years.

Here at 945 to open account. There is one person working, and a mile long line. America's most…read moreconvenient bank...I don't think so.

Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint…read moreregarding an experience they had with some other company's customer service. It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous. Gina Sarwari, the Branch Manager is an absolute sweetheart. Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!

I have been banking with Trustco for over 10 years. Through the years there has been many changes…read morewith employees but there is one constant at the Ramsey NJ branch and thats the teller named Avtar. When I see his friendly face it makes me feel at ease. He is efficient, knowledgeable, and treats me like family, Thats exactly the reasonm I have been banking with Trustco for so long!

Nasty people, my mother was sick and present and I was trying to help her and they absolutely…read morenasty, no they don't care about the customer and make everything difficult.

Avoid this branch. The tellers are often rude and certainly never welcoming…read more Drive 1 mile West or 1 mile East, and you'll be greeted with a large smile at one of the other Chase banks;)

Excellent experience at the Bank of America in Old Tappan (211 Old Tappan Rd.). After a very…read morefrustrating situation at the Closter, NJ branch, I came here and was assisted by a young representative named Keven. Keven was polite, professional, and extremely helpful. He listened, understood the situation immediately, and handled my transaction quickly and without any issues. The difference in service was night and day. This branch clearly has knowledgeable staff who know how to treat customers and get things done efficiently. I truly appreciate Keven's professionalism and customer service. This is now my go-to Bank of America location.

Bank of America has excellent customer service. I'd like to recognize Rosa Valdez for her most…read morehelpful and courteous assistance. Rosa is most knowledgeable concerning all phases of banking and went out of her way to assist me. Rosa is an asset to The Bank of America Financial Center in Old Tappan, New Jersey,

I came into a bind with a closing of a sale. So I decided to explore my options. Juan, the bank's…read morerep who I was dealing with was effective, polite, efficient, and held to his work with getting his end of the work done. I was extremely impressed how open and honest he was with trying to my life easier with my situation. I highly recommend using Juan in this location for any of your banking needs.

This is a fancy BofA location in Closter Plaza. I had been here many times over the years to use…read morethe ATMs located outside. But this was my first time walking in. They have lots of parking around, some designated for bank customers only. The inside is very clean. The counter walls and counter tops have marble exterior. There are three advisor office sections. In the middle there's nice comfortable waiting area. I went in to do a withdrawal. Had to wait few minutes for the person in front of me to be done, as only one counter was open. The withdrawal was an easy and smooth process. Overall I was very pleased with the quality and service of this location.

I had a very frustrating experience at the Bank of America branch in Closter, NJ (15 Vervalen St.)…read more I went in to withdraw $8,000 from my own account. Although a check was still processing, my account clearly showed the funds as available balance. Despite this, Anait and Sandra both refused to release my money and were extremely stubborn, offering no reasonable explanation or solution. I understand bank policies, but when funds are marked available, customers should be able to access their money -- especially when it's confirmed in the system. What makes this even worse is that I immediately drove to the Bank of America in Old Tappan, and they gave me the same $8,000 with absolutely no issue, confirming that the Closter branch was either misinformed or poorly trained. This branch is clearly inconsistent and lacks proper customer service and training. I will never return to this location and strongly recommend going to another Bank of America branch if you value your time and sanity.