Honestly, such a disappointment.. I came in twice to open up a business bank account or to even get…read morethe gist of what's needed to open one, etc. Whoever the main person is the manager every time I come there, there's a woman with glasses, who basically runs the ship, will make me wait because she's trying to get on her lunch break, and even the second time I came there she had very little incentive to even talk to me sit down and essentially get down to business and instead you gave me a card and told me to call and look into it.. non-to mention with absolutely no reply back . now essentially after using the Selden branch for many years and now I'm trying to conduct real business with them. It's sad that I basically have to go to another branch and another town just to get decent customer service. It's ridiculous. Someone from the higher-ups should definitely get down there and give a little memo on customer service as a bank.. How can you not have that?

It's very sad how the South Setauket TFCU has spiraled downhill, and I wonder what triggered it…read more From the managers that know nothing about depositing a check, to the 'customer service' desk reps at the branch who don't know how to assist someone who took time out of their day to made an appointment and then leaves them hanging without resolving a simple transaction. Calling the main office doesn't resolve anything, either. Ask for a manager and you will be on hold for an hour before you realize they are not coming back and hang up! (no callback, either)

I just have to say how amazing these people are. I went in today and I was drawing a complete blank…read moreon how to spell ( I felt so stupid) the guys at the front desk were so sweet and amazing they said it's okay we all have our days and I began to tell them how Jake was having surgery today and that's all I was thinking about the guy at the front desk went and brought out treats and a TD bank dog bandana for Jake they wished him the best of luck and that next time to bring him in since that branch is dog friendly. It may sound silly but they really made my day and I can't wait for Jake to come home to show him what his new friends gave him

I have never used TD Bank only a Car loan and TD Ameritrade. So when People's United changed it's…read morename for the third time since I opened it as Suffolk Community Bank I decided enough was enough. I researched banks and found TD had the easiest banking options. I had to open a business and personal account so we went there. Well it took us four visits to get this simple task accomplished. We were miss a sheet of paper for the business so the next day I went by myself to get the account open and they would not do anything because my husband was not sitting there I explained that they could start the process and when they needed him to sign he would come in. You see he had gotten that Booster the day before and was flat on his back. NOOOO they would not do that. So two days later we went in the morning before I had to go to work and NOW the computers were down OMG We finally got the accounts opened three days later Then because they have this ridiculous 6 day check hold the money wasn't available for that long I expressed that I had to pay one of our subcontractors ASAP and they said Don't worry we will cover it Well they Bounced the check on them and when I called the main customer service # she said that the branches say that to all their new customers and it is a lie I am so sorry I opened these accounts What am I supposed to do now with my weekly paycheck am I supposed to wait 6 days every week I live paycheck to paycheck and no one can give my a decent answer Oh well my mistake to go to them I kept my Peoples (now M&T) account opened I will have to use that for my pay Also I emailed my salesman at TD twice and got no response at I guess he knows he was wrong

Do not open an account with M & T Bank. Yesterday, I deposited a check, and the branch said a 1 day…read morehold. No problem. Woke up today. The money was there. I paid bills, transferred money, and went to store #1. All good. Went to store #2- card declined. Impossible. Tried again, declined. Must be the chip, I'll tap. Declined. Step aside to call the Bank. Turns out they randomly decided it shouldn't have been cleared & put an additional hold on the money until Tuesday. Account overdrawn, and I'm going to have a problem with bills. My husband can't transfer me money, because the overdrawn funds will drain it. Supervisor on the phone, Emily, tells me to go to the Branch because they can overturn it. LIE!!!!!!! Justin at the Coram Branch was a condescending jerk who saw I was angry, and he escalated the situation. First thing Tuesday morning, I'll make sure all fees are reversed AND get my money & close the account!!!!

The branch on West Broadway in Port Jefferson is great! Friendly staff, great manager, clean…read morebranch. Keep up the great work and your customers will keep returning.

Came at 1:30 pm on a Saturday. They close at 2pm…read more Opened a checking account. Personal banker Dominick Archer was very helpful, friendly and professional. He stayed past closing and didn't make me feel like I was being kicked out. He asked me vrief questions to determine which bank account option was best for my situation and let me know about additional options for future consideration. He is a great reflection on Citibank and Is highly recommended to deal with.

Constant mistakes for basic banking needs. On more than one occasion mistakes were made on the…read morebasic banking that I needed from this branch. Thank goodness I do not use them for investments or anything else. The branch manager is completely useless and has no idea what complete and utter disarray his branch is in. The lack of ownership for the mistakes that are made is incredible since they are all supposed to be "grown ups". If you think calling their customer service number is going to be better, BIG SHOCK, you would be 1000% wrong. Try to call and ask a representative that barely speaks English and is clearly reading from a book on what to say and has no idea about banking in the US. All they can do is say "sorry, I will look into that" and each time you call and ask the same question you get a different answer. It is just so sad to know that Citibank was once an amazing bank with wonderful, knowledgeable staff and is now just a pathetic shell of itself.

I needed help on their app and the bank manager himself (Steven) even helped me on a Saturday where…read morethey are open until 3 pm!! This is fantastic and he was super helpful and answered all kinds of questions and made sure I was all set. They also have a free coin machine for members! It is fabulous! Prices so beat out regular banks and the ATMs don't charge you a stupid amount of money for not using their ATM. It's a great deal. I maybe switching all my accounts here soon!

I am so please with their bank. From receiving a personal attention to excellent customer service…read more I have not met one unprofessional employee, they seem to love to work and help everyone in due time.