My credit rating is 835 - have a $1.3M home fully paid, was looking for $500K line-of-credit -…read moreafter a month of silence was told NO. Absolutely worthless - self-serving - inconsiderate - badly run. Save your time - go anywhere else.

Thet can't take a payment from a debit card. They don't service the drive through. Any other bank…read morecan do this.

I just spoke to Alicia in the Miller Place chase bank. She not only helped me with everything, but…read moreshe was kind and super helpful. We need more people like Alicia in customer service!! Thank you!! Jennifer

I visited this location on Tuesday August 9th 2022 in order to deposit a Money Order made out to my…read morebusiness into my personal checking account. (I had uploaded my business insurance information to Chase Back Office which links my Business to my Name which has allowed me to deposit checks made to my business to my personal account). David (The Branch Manager) Was Extremely rude, nasty and very unhelpful. He kept telling me I cannot deposit that check because I did not have a DBA which is wrong. David was very argumentative, I asked him to De-Esculate the situation multiple times and he did not. I Asked David multiple time to look at April 12th 2021 which is when the information was uploaded and I was cleared to deposit these checks, David refused and eventually told me to leave the location. I drove to the Farmingville Location where I sat with a Patrica. She was EXTREMELY HELPFUL with my situation. She found the document I was referring to and went to deposit the Money Order. Unfortunately she could not deposit it because David from the Miller Place location Flagged my account which Put a Non-Reversible Restriction on my account. This Restriction that David put on my account marked my account as Fraudulent. I have been a Happy Chase Customer for 12+ years but after the actions of the Branch Manager David, I was forced to close my account. The option to re open a new account was available however after the Uncalled for negative experience that David had caused for a chase customer, I do not feel as though Chase as a company respects their customers, this is due to the unprofessionalism displayed by David the Branch Manager at Miller Place Chase. I also would like to add that I ask David to provide me with the District Managers Contact information, he provided me with an incorrect number. I was however able to contact the District Managers office on the correct number after the Manager at Farmingville provided it to me. In my opinion, David does NOT respect Chase customers. David was so quick to assume I was wrong and after I left the branch, David went on to put Fraudulent Flags on my account which led it to be Restricted. If David chose to go about his day and not cause issues for customers, Farmingville would have deposited my check with the information found in the system which allows me to do so and I would still be a Chase Customer. David made the decision for me to Close my account and take my business elsewhere. I strongly believe Chase should remove this Branch Manager from his duties and replace him with someone who listens to Customers needs as well as someone who does not Escalate situation to have such a negative ending.

This has been our local bank since the days when it was Marine Midland. Many of the local staff…read morehave been here for years, and they are friendly and efficient. When Citizens took over the branch from HSBC we noticed an immediate improvement in the online service.

East Setauket: I was a long time Investors Bank customer. Citizens bought out Investors, closed…read morethe Setauket Investors branch and moved all the accounts to the nearby Citizens branch they had recently opened in an old HSBC location. Apparently none of the Investors personnel were picked up. I tried to open my four "new" Citizens accounts on their website. The personal checking and savings came right up, but not my two business accounts. I spent over 2.5 hours on the phone (90% of which was on hold). The two people I did speak to tried their best, but apparently the business account was somehow mislabeled in the transition and could not be linked to the others. The second person said it could only be fixed by business account staff and mercifully advised me to go to the branch rather than being placed on a long hold for a third time. The next morning I went to the branch where I spent close to an hour waiting then watching the gentleman doing exactly what I did the previous day, this time via a chat screen--without success. He told me he would continue working on it during the day and I left him with my phone number. He never got back to me. The following day I moved the accounts to TD--which by the way was paying five times the interest rate on the savings account. Nice people at Citizens, but miss the folks at Investors. 3.5 hours wasted with Citizens, hours opening up new accounts/transferring funds, plus the cost of ordering new business and IOLA account checks that I'll never get back. But voting with my feet is better than taking it out on the front line people, when the issue was with the back office. Hopefully I'll be happier with how TD does things.

It really stings when you are waiting 10 minutes to get to the drive through atm because someone is…read moreat the teller that is conviently in front of the drive through atm. Then You find out when you pull up to it that the atm is down. This happens way to frequently. Very frustrating. Why do they have the atm after a teller. The atm should be in a different lane.

Went to TD Bank in Mount Sinai NY at drive thru to deposit , this teller lady want my td debit card…read moreand my driver's license and asked me if I know my PIN number . What?!!! I'm depositing not withdrawing. And asked me if I know my PIN number , what kind of question is that . Of course I know my PIN number lady! And why she's asking my driver's license , I've been with TD bank for years now and this is how they treat their customer . They need to seminar their staff .

I just have to say how amazing these people are. I went in today and I was drawing a complete blank…read moreon how to spell ( I felt so stupid) the guys at the front desk were so sweet and amazing they said it's okay we all have our days and I began to tell them how Jake was having surgery today and that's all I was thinking about the guy at the front desk went and brought out treats and a TD bank dog bandana for Jake they wished him the best of luck and that next time to bring him in since that branch is dog friendly. It may sound silly but they really made my day and I can't wait for Jake to come home to show him what his new friends gave him

I have never used TD Bank only a Car loan and TD Ameritrade. So when People's United changed it's…read morename for the third time since I opened it as Suffolk Community Bank I decided enough was enough. I researched banks and found TD had the easiest banking options. I had to open a business and personal account so we went there. Well it took us four visits to get this simple task accomplished. We were miss a sheet of paper for the business so the next day I went by myself to get the account open and they would not do anything because my husband was not sitting there I explained that they could start the process and when they needed him to sign he would come in. You see he had gotten that Booster the day before and was flat on his back. NOOOO they would not do that. So two days later we went in the morning before I had to go to work and NOW the computers were down OMG We finally got the accounts opened three days later Then because they have this ridiculous 6 day check hold the money wasn't available for that long I expressed that I had to pay one of our subcontractors ASAP and they said Don't worry we will cover it Well they Bounced the check on them and when I called the main customer service # she said that the branches say that to all their new customers and it is a lie I am so sorry I opened these accounts What am I supposed to do now with my weekly paycheck am I supposed to wait 6 days every week I live paycheck to paycheck and no one can give my a decent answer Oh well my mistake to go to them I kept my Peoples (now M&T) account opened I will have to use that for my pay Also I emailed my salesman at TD twice and got no response at I guess he knows he was wrong

Brandon was excellent. He was very helpful and professional recently, when I had a problem.read more

It's hard to understand how the biggest bank in the United States is also the worst but a quick…read morestop into the Chase branch in downtown Port Jefferson helps us understand. It's understaffed, the service is terrible, and it often seems like the employees just don't want you to be there. I've occasionally had a friendly staff member but it's certainly an exception to the rule. Their app is great but aside from the ATM, it's pointless to enter- I'd rather keep my money in a can buried in my my backyard.

Cannot imagine a worse banking experience. Long waits, tellers who are rude and unhelpful...and…read moresupervisors even worse! So the lack of customer service is institutional. Not just a few bad apples. Think you can call on the phone and get something done? Plan on being on the phone for OVER AN HOUR before anyone human even answers. Just to dish out the same bad attitude you get at the branch.