Sue was FANTASTIC! She was professional, thorough, knowledgeable, and not for one minute did I feel pressured or rushed. In the middle of a crisis, she was the calm, and knew exactly what we needed and made it happen quickly. I would highly recommend Sue and M & Z Carpets. Their floor installers were also professional and did a great job laying our new floors. Needless to say, I will be using M & Z for all my future flooring needs. read more

We had an amazing experience at M&Z carpets! Sue was absolutely wonderful. She was kind, helpful and extremely knowledgeable. As new homeowners, she knew we were on a tight budget. She was extremely accommodating, helping us to find options that were affordable but still absolutely stunning. She also ensured that we got a consultation as well as installation ASAP. We are so grateful for her! Thank you Sue and M&Z carpets for helping to make our new house into a beautiful home! read more

I see I'm not the outlier when I say Sue at the front counter treats customers like they're an inconvenience. We had a big flooring job completed by M&Z a couple of years ago, and we returned to chek out samples and schedule an estimate for another install. We were treated very unprofessionally- twice. If Sue treats her repeat customers in such a manner, it should be no surprise to hear others had the same experience. As a result, we drove a few minutes down the road and had an excellent service experience at another tile/flooring store... read more

Well lets start out by saying, when you walk in to get the carpet for your place SUE will make you feel like your an inconvience to be their. If your a woman lets hope you have a man with you because thats the only one she wants to address. If you actually purchase the over priced carpet their, youll have an asst manager call you twice, ask you how you would like your carpet installed, verify everything and the the day the installers arrive everything you went over throw it out the window because they didn't listen and they do what they want their way. Then when you have an 'issue or complaint Sue will repeat these exact words' I'm just the sale rep" I cant rememdy the situation for you if they are already their doing the work. I've never met a company in my life so unwilling and non helpful after making their sales. Would not recommend at all. Stay far away and steer clear of M & Z carpets . read more

I purchased a living room rug from M&Z Carpets and Flooring that required custom sizing. Sue Brothers provided the BEST customer service and product choice. She listened carefully to my needs, gave me lots of time to review M&Z's entire inventory, answered my questions thoroughly and thoughtfully, provided suggestions about measuring, rug placement, and details to consider based on room traffic. I was able to take samples home to determine which rug sample was the best to complement my furniture. She followed up a few days later to answer any additional questions. She made the ordering and payment process so easy! And they delivered and placed the rug exactly to my specifications this morning. The cost of the rug was very reasonable as were the costs of the pad, delivery, and rug placement. I had expected to pay more, given a past purchase with another company. This is one of the BEST buying experiences I have ever had. I highly recommend M&Z Carpets and Flooring and Sue Brothers for any flooring needs. I will be a repeat customer for sure! Thank you M&Z and Sue. read more

It was not surprising that many people complained about the rude old women in the front desk!! NO ONE need to deal with a bully of any age!! I think its time for her to retired! Keep teasing me! Saying I look like Marlin Munro in my sunglasses!! I actually have a darker skin tone and covering my hair !! Well, guess what you rude old lady, its a Prada and worth the same money of the carpet you are selling!! Then she keep saying from what world I came from or from what planet!! And what do I do for living !! Its sad that its 2022 and we still have like this mentality living around us and spread hate and anger !! Extremely racist! I went to Ollie's and get a carpet and do the job myself its cost me less than $130 read more

I had a great experience with M&Z from the start of my home improvement project to the end. Sue shared her design gifts with me from the beginning to help me create a vision for my flooring. She set up the installation and followed through to assure that the project was completed to my satisfaction. I will post some pictures below so you can see for yourself how beautiful it turned out. read more

M & Z Carpets - The carpet on the stairs was installed by M&Z as well as the vinyl laminate. Great experience all around. - Carpeting Near Me - Mechanicsburg, Pennsylvania

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I bought a large wool rug here many years ago.. It has stood the test of time- dogs, grand babies, and life in general. M & Z cleaned it for me last week and it looks as good as new. The 2 ladies I dealt with were both helpful and friendly. read more

We decided to replace most of our flooring on our second floor. We stopped at M&Z Carpets on the Carlisle Pike in Mechanicsburg. Bill came over to help us. He is amazing. He gave us so many ideas, explained the products, and was very professional. I would DEFINITELY recommend him and M&Z! read more

After visiting four local stores for carpeting our living room and hallway, I settled on M & Z primarily because of the attention Sue gave my wife and I while just browsing for info. After doing some comparison shopping, we returned specifically to deal with Sue. She got us a great deal and worked with our needs to get us the best carpet for our budget. The installers did a good job two weeks later and we're now satisfied customers. In addition, we didn't end up with a boatload of remnants like we did when using a larger outfit. read more

This is the second time I've used M&Z and I couldn't be happier! As a busy stay at home mom of two young children I don't have a lot of time to mull over flooring options. When I went to the M&Z showroom Sue greeted me at the door and quickly knew where to steer me on the floor to find affordable and durable family-friendly carpet. The installation crew was professional and friendly and it was impressive how quickly they completed the job! I'm so glad we opted to have the old laminate tile removed by the crew because old flooring had been installed improperly and they knew how to get it out with no damage to surrounding areas. I really can't recommend M&Z carpets enough! We will be using them in the future for all of our flooring installations! read more

Never been to the place, just driven by many times. But if the giant inflatable Genie outside is any indication of what kind of establishment this is, I'd say it's basically the Gucci of carpet places read more

Here is my first and last conversation with M&Z carpet. Me: Hello I am looking to get a price on carpet tiles, nothing crazy, just moving my shop and wanted to put something down in the front room. Saleswoman: What Is your price range? Me: I had priced some out some at Home Depot and Lowes for $1.00 a sq. Ft. Saleswoman: Well than you can take yourself right over to Lowes or Home Depot, because we only deal with quality carpet...click. I would not recommend this place to anyone! No one should have to be treated like this! read more

I had a wonderful experience at M&Z! The saleswoman (Sue) was a real delight! I told her I was there for my daughter's college dorm room and she pointed me straight to the Penn State rugs. Best purchase I have made in awhile. My daughter loves her rug. I highly recommend M&Z. read more

Nice people, terrible customer service. They prefer to sell carpet and are better in that area. Hardwood floor is tough here. I was looking to purchase HW in a particular brand and species, stopped in-they were not 100% sure if they carried it, they had to contact another store to get details and a sample board and told me they would call me if it was available. I never heard from them so I bought it else where. When I stopped back to return a carpet sample they were shocked and upset that I bought the HW elsewhere !?!?!?! I explained there lack of follow-up suggested to me that they did not have what I was looking for, they told me they did have it. I did learn that I saved several hundred dollars going elsewhere and they learned an expensive lesson in CS. read more

Never again. If they consider selling I would not offer a goodwill premium They promised a discount for next day purchase, which they did not honor. Mis-quoted, twice. Made a math mistake and called back a few days later to collect and then denied their promise to discount on next day purchase which I called them on. Finally, they called day and time of delivery to cancel (during a storm, but why not the day before?). I won't purchase from M&Z again. read more

Tim and I have dealt with M & Z carpets several times over the last 10-12 years or so. They have sold us wall to wall carpet for lower level of one home and several area rugs. I logged on today to see if I could bring up area rugs to look at. We used the store on the other shore as we lived near Hershey. Have NEVER had a problem with any of their products, customer service or pricing. Hence the reason we are going back. Area rugs were used for 10 years by us and are now in son's place. They just don't show wear and tear. Thanks M & Z for awesome service in the past. Sorry some folks did not have the same experiences we did. read more

Customer service lacking. Loved the genie sign and promised myself that they'd be my first choice when I needed flooring. Totally disappointed. Maybe they do carpet well but I'll never know because I'm never going back. They sent us across the river on a special trip to select tile from Conestoga Tile. Came to our house to measure the space. Checked in with us a week later to see if the tile guy (not on their payroll) had contacted us- he hadn't. That is the last we've heard from them. read more

Recently moved to the area and went to the Jonestown Road location to look for a rug. The person who waited on me, Doug, was lovely at first. Then things took a turn. He made a pretty large math error when calculating the rug size I needed, then argued with me for a solid five minutes when I corrected him. This included stating several times he has been in business for 40 years. It wasn't until my uncle repeated what I was saying that he said that he made a mistake. He left the room for a moment because a customer came in. He returned to where we were and mentioned that the customer that came in didn't look like people who usually come in, and that if he left to go back in there and didn't come back, we would know why. He then complained about it being New Year's Eve and the guy probably wouldn't buy anything anyhow. When I went into the showroom area, I looked at the gentleman who was the perceived "threat." He was not threatening in appearance or behavior at all. When I returned for the rug, Doug was rude to the person who was going to load the rug into the car. The price was decent, and the quality is fine for what I need. That said, the customer service is quite poor. Doug presents himself as unabashedly elitist and dismissive to females. I will not consider shopping there again. read more

Very disappointed in friendliness and professionalism of staff. Installation OK, but not great.

Always had great service! MZ did the carpeting in all 3 of my homes. Would not go anywhere else.

Have never had a problem with them..always the best service and friendly people....we had 2 rooms carpeting and steps done...always great service...even when just checking on prices. read more

Our salesperson, Sue, did an excellent job helping us find just the right vinyl planking for our family room. The planks came in quickly and the work was scheduled promptly. The installers were great! Right away, they brought to our attention that the subfloor that was supposed to be installed was not high enough and were able to fix the problem (at no additional charge to us). They did a great job! And we LOVE our new flooring! Would definitely use M&Z Carpets, Mechanicsburg again. read more