Great salesperson. Very informative. Showed me a lot about carpet quality. I will definitely…read morerecommend and I will definitely be back.

My 93 year old Mom had waterproof vinyl flooring installed in April of 2022. But the tile started…read moreto separate in the middle causing a couple of tiles to crack. So I went to Carpet Tile Mart mid August to ask for service to repair and replace two tiles. I showed them pictures and they scheduled a contractor to come out a few weeks later, on September 12th. A contractor did come out and he looked at it and told my Mom he would be back the following week to fix it. He never came back. So I went back to Carpet Tile Mart in October to complain and the manager there, Mark, claimed this contractor was "very busy", but he assured me that the contractor Bill would be in contact. Still no response. So I went back in November to complain again and Mark said he just texted Bill and that he would be in contact with us. Thanksgiving went by, still not repaired. So my sister contacted Carpet Tile and finally in December, she got a response that Bill would be coming out to fix the floor on Monday, Dec 18th. We waited all day and no one showed, or contacted us to say they couldn't make it. Finally after Christmas, my sister contacted the manager of Carpet Tile and he basically said "sorry, it is out of my hands". That the contractor was an outside contractor for Carpet Tile. Then on December 22nd, Bill left a message saying he would send someone out on Wednesday, December 26th. My sister actually talked to him and he assured her his assistant would call 30 minutes before arrival because he lives very close to my mother's house. This was on December 26th. This was a full 4 months after I initially went to Carpet Tile to request service for my mother. The guy never showed up. If I could give them minus zero stars I would but because I can't, they get one star for the most terrible service after installation. I think it is so disrespectful of a company to wash their hands of an issue instead of trying to resolve it. They just lost a very loyal customer. We have been using Carpet Tile Mart for over 40 years. Very sad. I'm writing this as a business owner and I would never run my company like that and leave the customer hanging for over four months.

Excellent service, timely, efficient and appropriately priced. This company is fantastic - the…read moreowner and staff wore masks, offered options and ensured everything was completed in one day. We had the upstairs and stairs carpeted - three bedrooms, hallway and set of stairs - this was not a cookie cutter job - with lots of angles and smaller, inset spaces. The work was meticulous. We will have Luxury Innovations to complete our next flooring project.

Excellent in their workmanship, very punctual and very affordable. I would recommend themread more

We had nothing but an excellent experience with Carpet & Tile Mart. We went in looking for kitchen…read morebacksplash tile and found they had the best assortment in the area: far better than the 'big box' stores or other places we'd looked. We got cheerful help from the delightful Winsome, who patiently answered our questions, guided us through choices, and addressed our concerns about the tile we picked (the sample board had cracks in it, and we wanted to be sure ours wouldn't). She promised each tile would be inspected for cracks before it was given to us. Flash forward a few days to the arrival of our order, and all was good. Each box had been opened and inspected, and we had not a single crack in each of the thousands of individual tiles in our 45 square feet of mini-ledger. The backsplash is now installed, looks great and we couldn't be happier.

Rugs can't survive being vacuumed twice Called to ask for a…read morereplacement. It was denied because my vacuum was to blame.

Second time I used Couch Potato for their flooring services. Excellent, professional installation.read more

Good in store help when looking at samples. Fair quote for carpet and installation. Poor…read moreworkmanship with installation. Job was not finished and I had to have a installer return to finish job correctly. Installers left a razor blade behind that my 1 year old grand daughter found ( luckily she was not injured ). I also found a second razor blade laying in my front yard where the installers parked there vehicle.

So disappointed with this company. Not quite 4 years ago I had them install carpet on our stairs…read moreand second floor. Within 1-2 years it started wrinkling up. At this point it's really noticeable throughout the bedrooms and many wrinkles down the hallway. I contacted them recently to discuss this, and see if they could remedy it--from everyone I've talked to, this shouldn't have happened so soon and indicates either poor installation or quality of product. They refused to acknowledge anything abnormal about this, and quoted me $500-600 to restretch. The sad thing is they came recommended on Angie's list. I wouldn't have paid for new carpet and installation if I would've known it'd cost $500-600 two years later to restretch. Ridiculous. Plus I obviously don't trust them to do the job right at this point. I do NOT recommend this company.

Mike was great to work with. I really wanted the carpet in my newly purchased home replaced before…read moreall the furniture arrived 3 weeks later and he helped us accomplish this without compromising quality. Mike and his team did a great job installing my carpets, got rid of the creaks in the floorboards, and all for a reasonable price (and in less than 2 weeks). I also appreciated how he advised us to hold off on installing hardwood floors because there would be discounts if we waited a few months. Very honest and accommodating. Highly recommend!