I don't understand why there's not more reviews here. This is my second time having an appointment here for an ultrasound. The first time, we waited 2 hours after our appointment time at 9:30am at the Santa Ana location to be seen for less than 10 minutes total.
This most recent time I scheduled my second appointment ahead of time ~ 4 weeks after my first appointment.
I set the appointment for a Tuesday, at 9:30am again. I am in the process of switching doctors so I still had to go to this clinic once more.
I get a reminder call saying my appointment was at a different time, on a different day.
I just started a new job and had already called off since they couldn't accommodate initially. I could not make this change in my schedule without notice!
I call back after receiving the auto call, and asked why my appointment was changed. The girl on the phone says "I'm really sorry, my coworker is new and I think she made a mistake. The appointment was made for that day but then she cancelled it right after by accident and it was never put back on the schedule for this day, so we moved it to another day/time. Without any kind of notice until 1 day before........
I fortunately asked if I could please keep my original appointment because that Is the only day I could come at the moment and this appointment is very important. She accommodated me and said she would squeeze me in. She told me "between you and me, we don't go based off of appointments. We go based on who arrived first. So arrive there before 8:30 so you can get seen first and have no wait."
I agreed and thanked her a bunch of times! I was glad she could accommodate for her coworkers mistake and I was not upset at all. I understand. New workers make mistakes.
Anyway she recapped me on my appointment and I recorded it. 8:30 on this date, at the Garden Grove location. I still have her saying the garden grove location.
So, the day comes and I arrive at about 8:10am at the Garden Grove location and 8:30am comes. Then, 8:10am comes. Nobody answers the door when we knock.. I call a couple times. No answer. I can hear the phone ringing from outside the door so I assume nobody is there at all.
Then, I call the Santa Ana location to see if there's been another mistake. Someone answers on my second call thankfully and tells me my appointment was changed to the Santa Ana location.
What?????? Without notice?? No call, text? Anything? I'm sooooo frustrated at this point because of the back to back issues.
I ask if they can accommodate yet once again. She hesitated and said yes you can. If I can come now I can be seen right away.
So, I make the 10 min drive from the GG location to the SA location and check in. It's now 2 hours and 30 minutes from the time I walked in here and nobody has said anything. I'm frustrated and am not coming back.
The one star is for Dr. Forghani. He is very nice, respectful, and has a good bedside manner.
You guys seriously need to figure out this scheduling issue because I'm not the only one who is experiencing this. It is totally unacceptable to give patients wrong addresses, times, etc and just expect them to comply as if they don't work or have lives. read more