I recently had to take my dog in to be seen and overall the care he and I received was good. I felt…read moremost of the staff we dealt with was friendly and compassionate. While there was quite a wait to be seen, that is to be expected when going to an urgent veterinary hospital. The doctor we saw took the time to talk to me after he was evaluated. I didn't feel rushed and was able to ask questions and feel confident in his diagnosis and treatment plan. They didn't perform unnecessary testing just to raise the price of the bill, which is what has happened to us at other facilities. The technician, Shelby, that took my dog's vitals and preliminary information upon arrival was great. She was friendly, personable and understanding. The first impression is always what sticks with you and gives you an idea of what to expect from the facility. After having a negative first experience at two other facilities, Shelby was a breath of fresh air and gave me peace of mind coming to this facility.

Everything from the minute we walked in the door. We have had dogs for over 50 years, during this…read moretime we have been to many different Veterinarians in 5 or more states. To be able to go to one place and have a Dr for any malady that your pet might have is exceptional. Orthopedics, cardiology, kidneys, urology, various diseases, MRI and X-rays, vision and hearing problems, it's all here under one roof. We had a Neurologist that was terrific, one of the many people we met there. We traveled from our home in VT 200 miles to go there and we would definitely go back. Thank you Piper Olson for being there for our "Fur-babies", Mike & Lois Blackburn

Had wonderful care at the emergency vet side and a great first general practice visit with…read more Dr. March. Very impressed

If I could give it zero stars I would. Absolute worst veterinary care I have experience in 30…read moreyears. We typically see Dr. DeNapoli in Marlborough but were sent to Middletown to deal with a chronic pain issue and subsequent limp for our 9yo Australian Shepherd. (Mind you this had been ongoing for almost 5 years and was never fully resolved). He was treated for Lyme even with several negative test results - and it was insisted we continue to treat for Lyme even when he dropped 10lbs in 5 days from the antibiotics and refused to eat. He showed elevated white blood cell counts (red flag for cancer) but it was completely dismissed as "just an infection, likely Lyme"....for which he never tested positive. A mass on his lymph node was completely missed by several vets until we mentioned it was there following bloodwork. Upon biopsy it was cancerous and surgery was scheduled. The day of the surgery he presented with a mild fever (we were told the cancer most likely was the cause of that) and surgery was put off. Rather than rescheduling, he was put on extensive pain medication and various testing was done to look at the location of what was determined to be three separate tumors. Surgery was again discussed but he was kept in the clinic for his fever (which subsequently spiked on the pain meds as a side effect of the medications). I took him home on a Friday, 3 days after his hospitalization, unhappy with the lack of care he was receiving in the hospital and the blatant disregard for his stress levels which were denied left and right. I was told he was perfectly happy there - I'm sorry, I work in animal behavior, I've lived with this dog for 9 years, he was FAR from stress free. I could have documented his stress signals in a textbook they were that obvious. Stress is a fever trigger. I watched him suffer for 3 days and waited for a new surgery date. When someone FINALLY returned a phone call, we were told his earliest consultation would not be for another 2 weeks and the surgery would be much later than that. The doctor's also came to the conclusion that "amputation would be an EASIER surgery" than tumor removal with no explanation as to why they drew this conclusion. That is correct, this dog's well being was put on hold and he was been left in a state of suffering because they wished to cut off a healthy limb as an easier alternative to soft tissue removal. Clearly by postponing they wished for his cancer to spread and the leg to atrophy and thus leave no choice but to amputate. They suggested we stick with a "pain management" path - fentanyl patch, gabapentin and tramadol were NOT even touching his pain and I cringe to think what they were doing to his liver and kidneys especially being that gabapentin is NOT approved for use by the FDA in animals and the studies are severely lacking. At no time did they suggest we seek out a specialist who wouldn't balk at the task of performing a very complex surgery - no. They wished to keep the money in house. Greedy, selfish, lack of compassion, lack of people skills and common sense. When I wrote this review on their facebook page, we were contacted and ask to remove it because it would make them look bad. When I refused they sent a letter in the mail with all of our records stating we are no longer welcome to bring ANY of our animals there now or in the future for any veterinary care or boarding. I'm ok with that because I'd prefer to use a practice that doesn't expect their patients to lay back and accept everything at face value while doing no research of their own and never questioning what is being done. I prefer to see a vet who's staff is courteous when returning phone calls (if at all), or better yet, the vets themselves make the time to call back. Not here - here you will get staff members who call and say (and I quote) "I don't know why you are even bothering to spend the money on an MRI - I can hear him in back screaming every time the doctors touch his leg, he's obviously in pain". I prefer a practice that is honest in their approach and doesn't have 10 different stories from 10 different vets, none of whom have consulted with one another. I prefer that when I ask an educated question about how a particular drug is interacting with another drug and how and when it will be removed (ie will it be slowly weaned to avoid the most common side effect of seizures) that the answering doctor be aware that seizures are even a potential side effect to begin with. I will never use Piper Olson or any of their affiliates again nor will I recommend them to anyone who wishes to leave with their animal in one piece. Atrocious the way this has been handled.

My grandson goes there when we need him to.we are very happy with their daycare.his mommy works…read moreright across the street from the dog cabin so it is so convient and time saving too.highly recommend the dog cabin.

LOVE THIS PLACE, my pupper loves this place too he gets super exited to go there,…read more they know him and all other pups that i have seen by name and the best part is there are always people in the play area to keep an eye on the pups, great place for socialization and to tire out an active pup, prices are inline with everyone else and the quality of service is far better

Usually a great place for your beloved animal but they reject your dog without warning on…read moreWednesdays and Fridays unless you have a reservation. If not, your dog isn't welcomed.

Our German Shepard has been doing since she was a puppy, she absolutely loves it! Mike and Danielle…read moreare great. Kona goes twice a week and is exhausted when she comes home. It keeps her active and social with other dogs which is very important for her health. I recommend everyone I know with puppies and dogs to go to it's a dogs life! Blessed to have found them and will continue to use them for as long as possible

My wife and I found Kathy thru Pet Sitter and what a great find this has turned out to be. We have…read more3 poms and one of our babies had a stomach problem and Kathy addressed it like it was nothing to do she cleaned up our pet and even sang a song to them to calm them down. She also has a beautiful voice. We have never had such a concientious sitter like Kathy who took care of our babies like they were her own. I highly recommend her services for those parents that want their pets cared for the way they would care for them.

I can't say enough nice things about Cathy! She is responsible, professional, and caring. For…read moreanyone who loves their kitty as we do, you can't ask for more than Cathy! This was only our second time away with this cat. Last time we tried the "kids next door" approach, and we had a terrible time because we were filled with worry. There was none of that with Cathy - our only worry is that little Jackson will inform us that he wants to leave us and move in with Cathy! ;-) Thank you, Cathy, for enabling us to enjoy our trip so thoroughly.

Victoria was very helpful picking out treats for my dog who is allergic to chicken. Very friendly,…read moredefinitely going back.