The staff took very good care of my grandmother in her last days with us. She spoke very highly…read moreabout the caring staff the daily activities and the overall experience that made it possible for us to be able to spend the time with her and our family. Thank you kindly for all you did in our time with her

My mother died a year ago yesterday. According to Kemp Care Center. I over paid her monthly bill. I…read morewas told that I would get the refund in 30 days. It has been 366 days. I still don't have it

If I could give zero stars, I absolutely would…read more We moved to the area after buying a home and had to leave our amazing network of care. We were really hoping, after reading these reviews, that we were in good hands. We were absolutely wrong. My ex-husband lives locally, and we initially had an issue where they almost linked his household with ours, and legally, I have sole custody and another child that has no ties to him or his house in any legal or personal manner. This created a massive concern initially. Let's move to our initial visit. The visit itself was questionable. I have two daughters and I am not the average woman that you would see in this small town. I have tattoos, and I am not as clean-cut as the rest. I have a stable job, a home, and a loving family. It was immediately apparent that I was being heavily judged. From the front desk, to the physician herself. She questioned every time frame possible, even ones when I was a single mother working two jobs and couldn't afford consistent care. I have been judged plenty in my life by people just like her, many times, and I know exactly what that looks like. I can handle it just fine. It was when it was pushed towards my oldest daughter that it became a major concern when it was revealed that she was not heterosexual. I had a goal of getting my youngest her labs done, as she had some struggles with insulin resistance in the past and had begun getting lightheaded and dizzy after eating, and I was becoming concerned that something was progressing negatively in that realm. I then requested labs for both girls, and she said that they couldn't be done at the visit and they'd need to be scheduled. She continued questioning. I explained her prenatal development, where she had 4 holes in her heart, extra blood vessels, etc, and had been cleared by a cardiologist 4 years prior, and that her murmur was undetected. She heard the murmur again, and it was not hard to detect this time. Lab appointment. The nurses were seemingly inexperienced with administering lab work and my oldest daughter has medical trauma from having fingers severed and surgically placed back on when she was younger. She can get emotional and cry, and needs me to hold her hand and comfort her. They were very insensitive about this because she is 17. They did not do much to create a comforting experience. The clinician did not have updated notes. It seems the physician was not listening to why I was requesting the labs in the first place because I had to request them with the clinician again, specifically, which then stated that it wasn't even mentioned to her or notated. I have two teenage daughters. One had insulin resistance and a preexisting heart condition, with seemingly worsening symptoms when eating. I requested labs to check A1C, etc. That was the entire reason for labs. My other daughter, I wanted general lab work and an annual STD. When these results came back, and her A1C was in a healthy range, the clinician brought up the cardiologist over the phone and stated that she needs to see her cardiologist again, even if she had been cleared a few years ago. The office called me multiple times throughout the day, asking the same questions the last person who called asked regarding the need for a doctor referral, as if they were not communicating or notating my account. Then they called a last time, stating that they needed me to come in for another appointment because there were no notes regarding her pre-existing heart condition or cardiologist, and that it needed to be a discussion. Mind you, in that initial appointment, I submitted the most recent echo records. The physician was not going to request labs initially and it was per my request that these were even performed. I self-paid for her initial appointment not even 2 weeks prior, then insurance with our lab appointment which I specifically requested for the check to ensure my daughter was ok, and I mentioned all of these things prior, but they were centered on wanting this appointment, and I am sure the money that comes with that. When I asked why more thorough notes of my requests and what was discussed were not documented, the woman on the phone did not have an answer and just said that they just needed to have her in another appointment. I will already have to pay for a specialist appointment as well, and should not have to pay for something that could, and should, have been in the notes of that first appointment to avoid this as an issue. They have absolute and total bias for the families or people they want to, and no compassion for the others. I requested all records and will be reviewing all avenues with my experience. My daughters deserve the best, most compassionate, and attentive care WITHOUT judgment.

We have been going here from the beginning. Never really had an issue until like 2019. I brought my…read moredaughter in because she had a stomach ache and a sore throat. She gets strep a lot and I always know when her throat and tummy hurts, strep has made an appearance. They wanted to test for flu and mono and I declined because it was strep. They asked if I was a doctor. I'm not, but I've been a mom for two decades and I know my children. Recently we had an issue with one of our kids and needed a referral for children's. They refused. They said he hadn't had a well check since 2024, this was 12/23/25 so not like it's been years. They all refused due to the fact that hadn't treated him for the issue. You don't typically go to a pediatrician for mental health, but it's been noted in his files for years. We have a free insurance from my husband's work and they don't pay preventative. I told them when I checked in we would need to pay out of pocket. The lady at the front desk was super condescending and told me " all insurance pays for well visits". Later she came into the room and closed the door and told me I would have to pay before we left. Ummmm, pretty sure I attempted to do that before we were taken to a room. It's changed, my understanding was Byington became a doctor after being a nurse and wasn't happy with how her patients were being treated. Well, you aren't being treated well in her care. Glad to see the NP has left, best wishes to her. If a doctor doesn't care about the well being of a patient, it's a money grab. She would send us to children's for any minor thing, but refused a referral when it was a dire situation. I would find a doctor who actually cares about your child being alive.

I went to Dr Jinks originally for a closer Dr to prescribe my migraine medicine. Maybe it's me, but…read moreI just prefer female doctors, so I really like his Nurse Practitioner, Susanna Ferguson. I cannot recommend her highly enough. She is awesome! My husband really likes her too. And I hadn't been able to get him to go to the doctor for years.

I've been in his office twice and both times were horrible! The first time with my great…read moregrandmother complaining of severe stomach pain and sleepless nights. He didnt even touch her stomach and told her it was just built up scar tissue. And REFUSED to prescribe her anything to help her sleep, when I asked if there was anything OTC she could take he said no she'd be fine. One month later, she was in the hospital dying of stomach cancer. Three weeks later, dead. Then, yesterday, my younger brother went to him (Jinks being the only "doctor" in town available on short notice) he said my brother has a cyst. My brother simply asked how he knew it was a cyst and now something else. And Jinks replied rudely "what's with the attitude?! It's a cyst!" NEVER GO TO HIM. SAVE YOUR FAMILY.

Dr. Pino diagnosed my earache with professionalism and speed. His bedside manner was excellent. I…read morerecommend UT Urgent Care in Canton. JD

The girl at front desk acts like she would rather be anywhere else than being at her job. Had to…read morewait 2 hours to see someone then Ms Babbit did nothing but give me $52 worth of medicine that has done nothing and I ask her for antibiotic and steroid shot. She refused both. Thanks for ruining my Christmas.

Top notch professionalism and customer care! My dad was brought into the ER and was treated with so…read moremuch kindness and respect for his three day stay. I can't express in words how grateful I am that first and foremost they saved my dad's life but also went above and beyond to make sure he was well taken care of. Thank you to each person who came along to help my dad on his health journey.

There should be a negative 5 star rating for UT HEALTH, Athens, TX! I felt pain leaving them one…read morestar because they certainly don't deserve a star, at all!!!! On July 24, I was transported by ambulance due to dangerously high blood pressure, which paramedics could not even obtain from my lower arm due to severity. My BP remained critically elevated upon arrival at ETMC. I was diagnosed with a urinary tract infection and "stress/anxiety" and was discharged with a dangerously high bp 160/103 and without any antibiotic treatment for the UTI. The next day, I called the ER to clarify this, and the staff confirmed that I was, in fact, diagnosed with a UTI -- yet no medication was ever prescribed. I was forced to visit my primary care physician to obtain an appropriate antibiotic (Macrobid). This was a failure in basic medical care and patient safety. On August 3, I returned to the ER with worsening symptoms: fever, chills, rigors, full-body muscle stiffness, and uncontrollable vomiting. This time, the diagnoses were completely different -- gallstones, an umbilical hernia, and interstitial cystitis. Not once reporting pain, I was offered Tramadol, a narcotic I explicitly refused. Yet someone from the staff still gave me a foil wrapped Tramadol, "for later" and called in a prescription for Tramadol after I was discharged -- without my consent and without medical necessity. Cephalexin was also called in at that time -- well after the original diagnosis of UTI, and only after I had already been forced to seek treatment elsewhere. The physician involved in my first visit, Dr. B. Smith, was extremely unprofessional, dismissive, and rude. His behavior reflected a lack of compassion and clinical judgment, and he failed to provide even the most basic level of care. The diagnostic discrepancy between the two visits, and the delayed prescribing of essential medication, speak volumes about the dysfunction at this facility. This experience has left me not only frustrated, but genuinely concerned about the safety of other patients under your care. I will be choosing Christus Health for my future medical needs.

I came here today for lower pain. I was scared and nervous because I hadn't been in so long. They…read morewere so professionally sweet. Both the doctor and his assistant. I can't say enough amazing things about this hidden gem. I will be back vs roughing it out and treating myself with OTC.

They really care about you as a PERSON, not just another patient. Dr. was extremely patient and…read moreexplained things in a way I could understand. I even ran into a friend of mine that transferred from Gun Barrel City's Dr's offices. The nurses took great care to not cause any unnecessary pain.

Had my 6mos follow up this morning. Everyone in the front office I interacted with was very…read morepersonable and attentive. I did not have to wait long either in the waiting room or patient room. Dr. Carney is a very knowledgeable, professional and personable person. I am fortunate to have found this practice.

Check in was easy. The receptionist was very friendly and helpful. The nurse was professional and…read morekind. The doctor was friendly, helpful, explained the procedure, and really cared.

Becca is great! they're all very nice! made my experience getting blood work done for the first…read moretime easy.