I got an appointment for a fun "beauty consultation" at MAC last Christmas: in other words, as a fresh-faced fifteen year-old makeup virgin, my mom arranged for me to go to MAC to be educated. I'm not reviewing products here, but experience - obviously, MAC cosmetics are very high-quality and the foundation and concealer I got have lasted me forever and feel amazing.
The journey to my purchase was not what I'd hoped it would be, though. Like I said, I was new to makeup and had no idea what I was doing. As it was, if I had had a great experience here I'm sure I would have become loyal to this brand forever, but... The woman who worked with me smiled and said she understood, but I was at no point made to feel comfortable. She set me in front of the mirror and I got the impression that she was rushing through things, even though there was no one at the counter needing her assistance. She picked the wrong foundation colour for me and didn't seem to notice until I - me! - pointed it out. She didn't show me anything I could do specially for my eye colour, or face shape, or anything - just generically applied makeup on me. I'm still a bit upset. I did love the foundation she picked (probably by accident...she didn't ask my skin type, or what I would prefer) and the concealer, but I walked out of there disappointed and determined to find a different brand to love - not to mention still in the dark about the world of cosmetics. However, I did have the "makeup chart" that was drawn up for me, with all the products she used on my helpfully written down. A great idea, and very practical!
From my own personal experience, customer service-wise, this location sucked. But who knows - if you love makeup and are experienced with it, maybe you'll get treated better. Products are still excellent quality, so at least there's that. read more