On 11/25 at 2 p.m., I was dispatched to winch out a vehicle that had crossed onto a company's…read moreproperty and become stuck in mud where a water line had recently been repaired. I finished my current call and arrived on-site at 3 p.m. The customer was waiting with the business owner. I greeted both of them and went over the situation. The customer was very humble and apologetic, fully taking responsibility for the mistake. The business owner then told me that when I winched the truck out, he didn't want any mud on his concrete. I explained that I would not be driving onto the grass/mud and would only be winching from the concrete, so I wouldn't be tracking any mud onto it. However, I also let him know that the customer's truck would likely drag mud onto the concrete when he drove away. At that point, the business owner told me that I would need to load the customer's truck onto my bed and tow it off the property so that no mud touched his concrete. I told him I was only authorized and paid to perform a winch-out, nothing more. He then told me that if I wasn't going to do what he said, I needed to leave his property. I replied that the only way I could remove the vehicle was by completing the winch-out from his side. He then approached me aggressively. I stood my ground while we exchanged words, and then I left that side of the property and attempted to access the truck from the other side. From there, I was unable to winch the customer's vehicle because it was sunk about half a rim deep in mud and pressed against the concrete foundation. Edmond PD arrived shortly after. As they pulled up, I received a call from my boss saying that the business owner had reported that I spit on him and physically assaulted him. I was shocked. I told my boss that not only did I not do that -- I would never do something that could jeopardize my family's security. Right after I hung up, the officer approached me and told me he had read the dispatch notes. He said the man reported to dispatch that I assaulted him and spit on him. However, when speaking to the officer in person, the man changed his story and claimed that spit "hit him" while I we exchanged words. I explained to the officer that this would not have happened had the man not walked directly into my face yelling at me. The business owner then told the officer, "I didn't know what to do. It was just little old me and this big Black man." If I were truly such a threat, he wouldn't have approached me so aggressively in the first place. The truth is that he became aggressive with me, and I simply stood my ground. He stepped into my personal space yelling, and when I didn't back down, he became angry. He then made a false police report claiming I assaulted him, clearly hoping I would be arrested. After that, he called my job, dragged my name through the mud, told my boss he wanted me sent to jail, and demanded I be fired. All I do is work hard and go home to my family. Today, I almost didn't make it home because I came in to work on my day off. This situation was stressful, unnecessary, and deeply unfair. My wife is 6 months pregnant and has preeclampsia. I had to spend most of my night monitoring her blood pressure and making sure we didn't need to go the ER......No one should be treated this way for simply trying to do their job....

Michael Papin is the owner of JMC. He has got to be THE most honest mechanic in the entire state of…read moreOklahoma! He researches to find a way to keep your car running, and he will tell you if it can be repaired, and how much it is going to cost, and if it's worth it or not to fix it. There are never any surprises with Mike! He has worked on our families cars for three generations, and has saved us thousands of dollars by keeping our cars running in good condition, instead of having to buy new ones. Currently my wife is still driving a 2007 Chrysler Aspen, and Chrysler is no longer in business, and no longer making parts, but Mike has been able to search the internet and find parts to keep it running. And a few years ago, my Nissan Mirrano had a mouse get inside the air filter duct, have babies, and before long something started to stink! Mike took out all the carpet, the seats, the center console, the dash, and found 4 nests. He spent hours cleaning the mice and smell out, and then only want to charge me $350! If I had taken it to a dealership, they would've charged me $3000+ You will need an appointment to take your car in, but it's worth the wait! Mike Papin is absolutely the best in his profession, and as a person, you will ever meet!!!

I have been associated with Pro Express for over 20 yrs. One of my first car was my mother car I…read morehad some brake work done which was excellent. I had AC repair done on wife's car and had my front end suspension plus swayer bars repair on my car. Which was absolutely fantastic haven't had any problems on either Cars. These guys are absolutely the best in the business. Keep the the good work!! Your loyal customer WC.

These guys are the best mechanics I've been to. Honest and don't price gouge you on services…read more I went to a dealership and they told me I had an oil leak and needed to charge me $200 just for a diagnostic, not to even fix it. I came here and they checked my car and told me I had no oil leak and didn't charge me to give me that information. They recommended what I should do for my 2018 Honda civic in the future and just got my spark plugs changed for 1/3 of the price at the dealership. Will always bring my car here.

Great people. I highly recommend this shop by appointment. They will give you an estimate and ask…read morefor your authorization if anything else is found before they do the work.

Recommended by an oil change busines. Service was good and price reasonable. Location not…read moreconvenient, far north Edmond.

I dropped off my car and asked to be called about my repairs were needed within my budget. I…read morealready had a quote on one of the things needed, but wanted to get a secondary pricing. They fixed what they wanted to, left half the work undone, didn't call, and kept my money. A $400 repair (previously quote) and $27 part cost me a grand. They used to be great, but it's another ripoff mechanic shop now.

I'm a big fan of Luke and A-1 auto. I've used him several times. This week, I took my car in with…read morean estimate from Jiffy lube for replacing my shocks and asked if he could beat it. Not only did he get my car back to me with new shocks 24 hours later, but he beat Jiffy Lube's price by 25%. Luke has my business for the foreseeable future.

Got my late brother's 2003 F150 up and running after sitting for a few years. They are available by…read morephone when needed. So grateful to get the truck up and running so now my nephew can drive the truck, which he absolutely loves. Good value and didn't suggest unnecessary maintenance and did the services requested . Thanks yall.

Had my condenser and serpentine belt changed out. Quick and friendly service. Reasonably priced…read more Car was in and out in less than a day. Would definitely recommend.

I took the wife's old car in for service of a noise that was happening when at speeds above 20…read moreMPH.... I discussed with the mechanic the noise and sure enough he calmed my anxiety and said let's go for a drive. Then he educated me on what was going on. A wheel bearing needed replaced. Whew a relief. I always fear the mechanic trying to use smoke and mirrors to get you to buy more than what is necessary. The work was done in a fair amount of time and price was accurate on the estimate. We already have another vehicle in mind to get service from J & T after feeling extremely comfortable with the service they provide. I can't recommend them enough. We are so glad we found this service center. Thank you for being awesome! Respectfully, Bryan Yukon, Oklahoma

Had a week wait to get my jeep to get in for a oil leak. But was very much worth the wait they…read morefound a major and minor leak and quoted me two prices to fix both or just the major one. I couldn't afford both so I just did one option. They ended fixing both for under the quoted price as my engine was slightly different then expected. So I say they are very trustworthy and honest shop. I went here in the first place since my father-in-law suggested them who works near by.

I have been taking our Nissan Rogue to Certified Auto for years and they always do a great job…read more They are honest, efficient and hard working! Their pricing is very fair and comparable to other auto repair and maintenance businesses. We highly recommend Certified Auto and we will continue to do business with them for years to come!

Tim and his guys have handled a couple of my vehicles issues. always upfront and direct.read more

After my initial request and estimate, Daniel came out to my house the next day and replaced my…read morelicense plate tail lights - it took him about 15 minutes - the price was fair compared to other quotes I received. I recommend Daniel and his work.

Not good, would not recommend. Brakes still grind and low oil a month after changing.read more