I've rented a 2nd time with Macek now. Jenna, Krista and Mark (the dad who's the owner) run this place with a few other employees. All appearances are that it is a very professional business. But... They are very slow to move on repair issues. Calling or emailing them on a Monday morning doesn't even yield a status update by Wednesday morning. I can assure you that if it were their washer that wasn't working that they would have had it handled immediately! Jenna Macek has a bad attitude and says, "well, we didn't cause the washer to break" and "I'll call tomorrow" (2 days later). Wow, someone shouldn't be in customer service. We initially signed our contract with Krista, who seems great, but she is staying out of this latest fray and so is the dad, Mark. The receptionist, Miranda, had to tell Jenna right away when I was venting to her on the phone, which caused a call to me, at work, to tell me she, "didn't appreciate me bashing her!" I stopped her and told her to just do her job and hung up. This is exhausting and unprofessional. Too bad there's not someone who is willing to step up here. I really hate drama.
Their properties are nice enough and the screening is extremely stringent, but the place we are renting has bullet holes in the back unit from a disgruntled former tenant and cannot be rented. We share a garage and the yard has to be accessed by both tenants to get to the garage so it will never be private. We had a terrible move-in condition report of small items that were nuisances like broken freezer door brackets, loose electrical switch plates, loose toilet brackets...things you don't notice when you move in right away. Slowly, slowly they send someone out...then they don't contact the landlord to get it approved for another week. This is the 2nd time around with the washing machine. The first time was 10 days while we had to use a coin-op laundry 3 miles away (nothing closer). Super annoying how I'm being ignored. I guess they figure they have all of the power. So I'm resorting to the internet to vent. If you like things to work in your house, don't rent from Macek. read more