1. Absolutely no PPE worn by employees 2. Absolutely no physical distance measures. 3. No customer service, more of a self serve. 4. I asked what the differences between specific cleats were. Employees answer " the color is different". Wow.... I could clearly observe that. 5. Absolutely NO product knowledge! 6. The store was somewhat of a disaster. The owner clearly doesn't care for his staff or customers! read more

Smile. Been in a few times over the last month and the owner refuses to break a smile. Honestly, is it that depressing to work in this store???? Some people don't get it. If she plans to make it a depressing place to shop I will go elsewhere. There prices are too high to put up with a grumpy owner read more

I'm all for supporting local business. Today, when I went in to discuss some defective sport pants (name brand and very expensive for a 10 year old) I was told that I need to come back in 6 days to discuss it. I own my own small business. If one of my employees said that to a customer I would let them go. Seems my time and business is not valued by Macey's. I shudder to say it, but I think I'll have to order online or go to a big box store like Sports Check next time. read more

This store has terrible customer service and the owner was not forgiving. I would not recommend as there are plenty of other sporting good stores that are also cheaper. A pair soccer cleats around $300 were purchased and tried on a turf field briefly before taking them off because they hurt. The owner refused to do anything about it. A waste of time and money. read more

Absolutely terrible service! I purchased a pair of rugby boots and after one game the boots came apart. I went the day after to return them expecting to get my money back, since the boots were defective which the owner admitted. Instead even after 20 minutes of arguing he refused to return my money and only offered a store credit. The store had nothing in stock which I wanted and yet due to the ridiculous store policy (which I will mention was not explained to me at the time of purchase) I then had to purchase things which I did not want. I spent hundreds of dollars a year there and this is the service I get when I need to return something which was defective. I will never be returning to this store and will be telling my team to never purchase anything from them as well. read more

Piss poor service, was told to call back after 6PM. I did and they were closed, also the voicemail indicated they close at 6PM. You can't get away with passive aggressive crap like that in the internet age. read more

I'm one of those people who almost always looks at reviews of businesses before I give them my business, and I'm so glad that I didn't for this place because I would have missed out big! My car was next door and I had time to kill so I went in to look for turf boots. I've been looking for soccer shoes for the last year and a bit and even bought a pair from another place that I ended up wearing once and then never again because they just didn't fit properly. I've spent so much money trying to find boots that fit. I came in here and the guy recommended shoes and I tried on a bunch in a really short amount of time because he was just proactively grabbing shoes that might work based on what I was telling him. Awesome service, really great experience and I found a pair of boots that are perfect. That just doesn't happen for my weirdly shaped feet. The best thing was that the guy helping was able to manage several customers at once. I find it frustrating because sales people seem to have a hard time juggling multiple customers or places have policies where they can only help one customer at a time. This dude was able to help everyone without sacrificing service. Hats off to this place. read more