Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

I like this MEC for the selection. Everything you could want for the outdoors and recreation is…read morehere. I'm here now where there's supposed to be big savings, but I still find the prices quite high so I'm not getting anything. The layout is very confusing to me. IIf I want a piece of equipment, I know where to find those sections, but the clothing is quite confusing. The service here is hit or miss. The people on the floor are usually very helpful. At checkout, though it really is hit or mess. I had one person who totally messed up in order as though she didn't know what she was doing, and I had to doublecheck and triple check to make sure there wasn't a mistake on my credit card. However, I've had other times where a more senior person has been very reasonable in rectifying problems with merchandise. It's not my favourite location for layout and I left thinking I'd rather shop online where it's easier to find what you're looking for and there's more organization. I do like how MEC is back in Canadian hands now. As of May 16, it will be under majority Canadian ownership.

By the up & down reviews of this location, I see why. While parking is important on a stormy day,…read moremore importantly is the sales and service. A good place for off-season, unadvertised, discontinued equipment / bike, etc. But he service staff are questionable. Immature dudes chatting in the back, while the sales person writes up my service order. Aren't they supposed to be working? Here's the bigger-butt. When I came by to pick, it was not ready when promised. On top of that a mechanic signed-off on it as being completed. It was not touched! I made a stink about it, being way before the peak season,the manager did the right thing - gave me an extra discount off the already discount. And there's more... I dropped by 3 months later for the "free adjustments" (for 1 year). No service person there. Took the bike to the W Broadway location who did the job the same day I brought it there, done by profession mechanics. It's location, location, location?

This Sport Chek is part of a new retail complex on Marine Drive and shares a huge parking lot with…read moreseveral other large chain stores. Covered free parking, yay! Have gone to this location several times and it has a great selection and is very quiet compared to other locations. Easy to find help from employees and they are extremely helpful. The kids clothing area has a great selection as well. Found several sporty outfits for my kids for last Christmas which was a relief!

I can count on one hand the number of times I have been to Valhalla Pure Outfitters, but every time…read moreI have purchased what I have been looking for: snow boots, hiking boots, and a rain jacket. I started a hiking group this summer and I found myself in need of proper hiking pants. This weekend I had some time to go shopping and thinking they must have a good selection because they have a large store, I went to Mountain Equipment Company (MEC). Big mistake. Incompetent staff and pants made for women with no butts. Disgusted, I went to Valhalla Pure, where I should have gone to in the first place. Moments after I walked in Valhalla Pure, an employee asked if I needed help, which I appreciated, as I desperately needed help, and it had taken a long time to find an employee at MEC (who turned out to know nothing about women's hiking pants). I explained to the employee what I was looking for (hiking pants that FIT me), and he was SO HELPFUL. He showed me a couple of different styles and brands, explained their features, and chose sizes that would fit me based on my body shape (he was absolutely spot on about the sizes). The result was that I ended up walking out of there with two pairs of pants. Next time I need something, I am definitely going straight to Valhalla Pure.

I have to agree with another reviewer on this store. The customer service sucks. Stood in there for…read moreat least 15 minutes and no one even looked at me. When I asked a representative for a size she looked at me like "why are you bothering me." I only gave them 2 stars because they had the item I was looking for.

First time at this SC location…read more I was completely impressed with my entire experience. The store modern, big and bright, with the best merchandising I've seen in a long time. When I first walked in, I was greeted with a smile by a girl working at a welcoming station at the front. I asked where men's shoes were, and she showed me, but also informed me that a sales associate that was in our vicinity could help me. Perfect ! I knew exactly what I needed. I showed him the item on my phone, he looked up the product # on his handheld and off he went to get it for me. He quickly reappeared with box in hand! The shoes were exactly what I wanted and they were on sale for a really great price. I went to the cash area, where there were a few people in front of me. I didn't have to wait for more than a minute or two before it was my turn. The cashier was also smiling and friendly. She showed me how to maximize my points on the Triangle App, then I paid and was on my way. This was a really great shopping experience with customer service that goes above and beyond.

This is a raving review for Reza specifically -…read more I rushed into the store literally 30 minutes before close frantically looking for literally any snow gear that could fit me (it's difficult and I often have to shop in the Children's section). Reza is a champ and immediately got to work. He went through the entire store and pulled so much for me and was so incredibly patient even as I started becoming more picky with the options. While helping me, he was also impressively attentive with another couple who seemed to be last minute shopping as well. Generally speaking, I was really pleased with all of the customer service through out the store. From the moment I walked in, to the check out process on my way out, everyone was super pleasant, even considering the fact that they were officially closed at the time I was checking out. Highly recommend in the Vancouver area for the service alone! Thank you again, Reza and Team!

$10 for a softball. Let me repeat that. $10 EFFING dollars…read more I have never paid more than $5 for one...(and those are league quality for our national league) But...given it's location, and that there aren't any other sporting stores nearby, I happily paid the price for one softball.

Surprising that this place is still open and are ripping people off by selling fakes at the store…read more The new Nike swingmans are not legitimate and places like Vancity sports and pastime sports aren't selling them because Nike only has an agreement with footlocker, champs, and lids to sell their product.....not these mom and pop shops. I went to the store and saw their selection after buying a jersey from lids in Robson and Granville and it was interesting so I did a little comparison between the two and the one from Granville sports felt so cheap and are charging the same price as other stores. The new mamba jerseys are not stitched in the Swingman form and yet they had them here. Also, when questioning where the jerseys came from, he said they were from his supplier on the US and he has no idea on exactly where the jerseys come from. If you want legitimate NBA jerseys, this is dope me place to definitely avoid.

Wow! This place has a lot of used sports equipment from hats for hiking to bicycles and racquet…read moresports. They also buy used sports equipment depending on the demand and season. Customer service is a hit and miss as some people know what they are talking about while others don't. Side street parking is metered. It does take time to find where there the equipment is located in the store and to go through finding which you like. Price isn't bad.

I have been going to this place since I was a kid to get used gear for many different sports but…read moreespecially skiing. They have amazing deals and also have rental program which is great if you are looking to try out a new sport but aren't committed to purchasing all the new gear upfront. The staff here are so helpful and kind which make coming to this place even better. Plus, they carry a wide range of high end brands like Patagonia and Helly Hansen. Highly recommend!

Never ceases to amaze me, busy as a utility man can be , Andy and company ALWAYS find the time to…read moretake care of customers .. today you just need to have the art of ubiquity mastered. Left w/ new skates, gear spray, tape and new laces. That's without even mentioning he baked them , sharpened them.. and I'm ready for hockey..sooner than yesterday ..shoutout to Boris for running such an exemplary Crüe !

If anyone is looking for a bicycle, avoid shopping at any Sport Chek store all together because…read morewhat they sell is not worth buying due to poor quality equipment and a lack of replacement parts etc. Sport Chek is owned by Canadian Tire so you might as well go there and buy a bicycle of poor quality. Find a legitimate store that sell good quality bicycles that may be more in price but at least you get a better warranty for the bike plus better quality parts that can be ordered if needed for replacement. The biggest problem with Sport Chek is that their customer service skills are very poor and they have no knowledge when it comes to answering your questions because they have not been properly trained or have any experience in regard to the department they are working in especially bicycles. All they care about is suckering you in to buy a specifically expensive bike so they can make a sale then take your money and after that they basically tell you to flock off and are not helpful in any way afterwards. Even their own head office do not have any care as to how customers feel after being mistreated by specific managers or even some of the employees themselves. After that, they treat you disrespectful and accuse you of being someone you are not which in turn makes anyone not want to come back to any of their stores. Avoid Sport Chek in any way as you will be able to find better quality equipment elsewhere from a trustworthy retail store.

Glad this place continue to exist and still in the family. If you play racquet sports, this is the…read moreplace to go. If you want your racquet fixed, this is the place to go. The place is medium sized, but cramped with loads of things on the floor and on the wall. If you go in for the first time, it is super overwhelming. There are things everywhere and in no particular place. Customer service leaves you alone. Saying this, pretty much all the people who come into the store buys something. Why? Customer service knows their stuff and doesn't push you to buy what you don't need or upscale you to buy mor expensive. The stuff they have is really well made and you cannot find a better deal anywhere else. Love this place for tennis shoes and racket. They also have pickleball paddles and balls etc.

Great customer service. Very knowledgeable staff and very helpful with getting me the right tennis…read moreracquet

This is a small hockey/skate store located almost across from MEC. I.had no idea it existed until I…read morehad a problem with my hiking boots and needed a gel insert for my ankle and this store came up on an internet search. The guy working here was super friendly and helpful, the products seem reasonably priced (what I wanted was actually cheaper than on Amazon, plus buying here supports a local business), and the location is convenient to bike/Skytrain/drive. Also noticed that skate sharpening is $6!

Some of the best customer service I've received in years! Walked in looking to get my son…read moreoutfitted with lacrosse gear for the first time - had no idea what I was doing. The guy there ( I regret not getting his name!) got us all sorted out, showed us gear in a range of prices, explained options, showed us how to size the gear and honestly was so genuine. I never once thought that this guy is just trying to make a sale, he was committed to making sure we walked out happy - and we sure did! When ringing everything up he was even able to work up a bit of a discount for us - and gave my son a free ball. This store is about a 45 min drive from where we live and I will 100% be going back, totally worth the trip.

I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.